Very disappointed Aquagas
We've been really disappointed with the work Aquagas did for us.
We paid them to install an air source heat pump and underfloor heating in our new home. It become clear that the system wasn't performing as we should have expected, and we've had ongoing concerns ever since.
The biggest disappointment has been the aftercare. We've repeatedly raised our concerns and, although we've received verbal assurances that the issues would be addressed, communication has been poor and promised follow-up has failed to materialise deliver. We've spent a great deal of time chasing responses without seeing the problems resolved. When we listed our concerned in a more formal email, we had a very inappropriate response.
As a result, having had an independent assessment of the system to establish whether it has been installed and configured correctly, and to identify what remedial work, if any, is required, we are considering just having a new system put in at further cost.
This has been both stressful and disappointing, particularly given the significant investment we made. We would much rather have been able to leave a positive review, but unfortunately that hasn't been our experience. We are now look at consumers rights options.
A friend who also used them has also decided to go to another firm after expressing his frustration with the set up and their unreliability.