Aqua Cure Reviews 

369
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting they perform as intended and are often available at reasonable costs. The service is frequently described as efficient, reliable, and second to none, from initial contact through to delivery. Many people also highlight the fast and dependable delivery service, with orders often arriving promptly or even the next day. Reviewers commend the staff and customer service team for their exceptional helpfulness, professionalism, and extensive product knowledge, providing supportive advice and quick responses to ensure overall satisfaction.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and fast delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and reliability.... See more

Product

Clients share positive opinions on product quality, often highlighting great value and reasonable costs for... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the fantastic assistance and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more

Company replied

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied

Rated 5 out of 5 stars

We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Hot Water System Supplier
  3. Water Pump Supplier
  4. Water Purification Company
  5. Water Softening Equipment Supplier
  6. Water Treatment Supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(369)

57 reviews in the last 12 months

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Rated 3 out of 5 stars

Slow delivery

Ordered a new tap as the other one is to short, standard delivery took a week, no pipe attached as I was told,no problem so I ordered a pipe, paid for first class delivery and this took over a week, have yet to fit it all yet !

28 September 2023
Rated 5 out of 5 stars

Looks to be a quality product that was…

Looks to be a quality product that was easy to fit. Pipe thread identical to the previous from a different manufacturer. Instruction diagram clear. Unclear if it is possible to replace the tap valve should this need doing in the future.

1 May 2023
Rated 1 out of 5 stars

Unprofessional and scam.

This company, especially Brian are a complete scam and con and highly unprofessional. They did not even carry out any leak detection - blaming my boiler, which their so called engineer left the Pressure valve open on and broke the pressure gauge. Just before he left Within 5 mins he pulled up a floor board and took 2 photos. When I called Brian (manager) infront of the engineer to object - as the leak detection could not be carried out, he stated it was a ordinary plumbing job and he had to charge me £200+ vat for a simple call out. He was not there for more than 20 mins. I have now receive a contrived report and invoice for £594.00 three weeks afterwards.Avoid them at all cost. I will be passing this invoice to a lawyer.

28 March 2023
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Good Afternoon,

I want to highlight that you have tagged the wrong company in this review. We are sorry to see you have had issues with your boiler. We hope you get this sorted out soon.

Reading your review, it appears that you are referring to a plumbing or heating company which attends customer's sites. We sell water filtration and plumbing parts online, and we didn't attend to your fault or have any connection to this company.

Could you remove this review and update it to the correct company?

Kind Regards
AquaCure Team

Rated 5 out of 5 stars

Brian is the best!

Brian at AquaKare was amazing, so professional and knowledgeable about the issue. Explaining every aspect to me and really taking care of the problem.
Amazing

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Jack OB - Sales A*

Jack in Sales. A most competent individual who is most capable,personable and PROFESSIONAL. When my order was delayed - he apologised/investigated/proposed remedies and took ownership (accountability) til delivery. An asset.

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

The team at Aquacure has been really helpful over the years. Always providing relevant advice, tailored just for my needs. Thoroughly recommended!

31 January 2023
Unprompted review

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