American Passport & Visa International Reviews 306

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Six days before an international trip, we realized that my passport would be 3 days less than 6 months before we returned. I called APVI Express on Sunday morning, spoke with a friendly, knowledgeable... See more

Rated 5 out of 5 stars

I am working in Saudi Arabia and had to go through the visa process to get my wife to come and live with me here. APVI, more specifically, Mr. Karim Benni, guided me through the confusing process and... See more

Rated 5 out of 5 stars

Karim was very professional--perhaps too professional! He was quick to give advice and to answer questions. Although he is understandably busy, he was sure to make time to answer questions by phone or... See more

Rated 5 out of 5 stars

What's better than getting you passport without all the usual headaches, delays, hassles, etc. associated therewith? Nothing. I have personally had to go through this process a few times now as my... See more

Company details

  1. Visa Consultant

Information provided by various external sources

APVI provides US passport and travel visa services: Passport online application, lost and renewal processing. Travel Visa Requirements and application Information.


Contact info

5.0

Excellent

TrustScore 5 out of 5

306 reviews

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Rated 5 out of 5 stars

You guys are the best!

They have been so helpful and diligent and delivered as they promised! I will use their services again and recommend them to anyone in need of a fast processing

14 December 2018
Unprompted review
Rated 5 out of 5 stars

APVI is World Class!

Mr Benni and his team helped me to replace my passport and visa that were lost. His attention to detail, professionalism, and engagement with the host embassy was absolutely the best I could have asked for. He exceeded my expectations allowing me to replace these vital travel documents enabling me to meet my business commitments. Karim was an absolute pleasure to work with from start to finish. I would highly recommend Karim and APVI hands down over the competition. APVI supports one of my largest worldwide programs and can think of no better partner than APVI.

1 December 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Thank you very much for the 5 Star Review, Rick! And have a great trip!!

Rated 5 out of 5 stars

Quick brazil visa

Trip to Brazil bought and paid for but never realized visa needed. Worked with Gessica at APVI and she was amazing. Super helpful, organized and professional. From Reno got my passport to Atlanta and back with visa in a little over 2 days. Thanks again. Jim Sobiek

28 November 2018
Unprompted review
Rated 5 out of 5 stars

Business Visa for Saudi

I needed to get a biz Visa and reached out to APVI. Karim was very helpful and knowledgeable in explaining the process. He also verified that the documents I was able to provide at that time fulfilled the requirements. At the end my business trip got cancelled, hence the need for a Visa. With my application not being submitted to the Consulate, APVI issued a complete refund. Overall, excellent service!

10 October 2018
Unprompted review
Rated 5 out of 5 stars

First experience using these services

First experience using these services. I was in such a hurry that there was no room for mistakes. I had a little trouble completing the payment online and I contacted them by phone. Flawless service in no time! The I called back a few weeks after asking for a receipt and there was in my email in just minutes!

26 September 2018
Unprompted review
Rated 5 out of 5 stars

APVI (especially Karim) were wonderful!

APVI (especially Karim) were wonderful! They walked me through the process step-by-step and were in touch with me throughout giving me updates on the status of my Saudi visa. I will definitely use them in the future and have already recommended them to my colleague!

21 September 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Thank you very much for the 5 star review and have a great trip!!!

Rated 5 out of 5 stars

KSA visa expediting

APVI was recommended to me by someone in the Saudi Embassy to be able to quickly expedite my Business visa. I called APVI right away and had my visa in hand within 4 business days! I have never had anything done that quickly and problem-free when it comes to visas, especially Saudi. The staff were very knowledgable, kind, courteous and professional all the way through.

19 September 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Thank you very much for the 5 star review!! And have a wonderful trip!

Rated 5 out of 5 stars

This is my second time using APVI

This is my second time using APVI. This company has always exceeded my expectations. Informative, courteous, personal and prompt service. APVI has my loyalty.

2 September 2018
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service. Would highly recommend to others. Friendly service

30 August 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Dear John,

Thank you very much for the 5 Star review!!

Karim

Rated 5 out of 5 stars

Great work from committed…

Great work from committed professionals. I appreciate the dedicated service.

30 August 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Dear Jeff,

Thank you very much for the 5 Star review and we wish you a great trip!!

APVI
Karim

Rated 1 out of 5 stars

The absolute worst

The absolute worst. Not sure where to begin. I needed a Brasil Visa 7 days before travel and did some research online to find the most reputable provider and landed on APVI. Everything upfront was fantastic in terms of direction and guidance. I followed everything to the T and I was informed I would receive my passport back and Visa that Friday before my Monday travel. Friday arrives and no passport. I received no phone calls/messages from APVI and left phone messages/emails and got nothing back in reply. Nevertheless I missed my trip, lost the full value of my business class ticket, and lost valuable business time/meetings. I heard nothing back from APVI until the following Monday when they informed me that someone had forgotten to give my passport to the delivery service, sorry. All I received was a $100.00 credit. Unbelievable. Yes, things happen, but communicating with your customers when they do, especially for such a critical item should be the rule, not the exception. Never Again. 1 star for finally getting my passport back.

23 August 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Many thanks for your review. I’m very sorry that you did not receive your passport back in time for your business trip. However, your visa was issued and shipped on Friday, July 20th as promised, and a confirmation email was emailed to you with the FedEx tracking number at 8:14 pm.

As the visa was completed and the passport was dropped off to a FedEx location, APVI had no reasonable way of knowing that a problem occurred. A FedEx case number was opened after we spoke on Saturday, July 21 at 5:03 pm and follow-ups were provided on Monday, July 23 via phone and email (I am happy to share the email and phone files with you in a private message). Unfortunately, as the drop-off location was closed on Sunday, there was no way to receive an update from FedEx before Monday, July 23.

This was completely beyond any control of APVI, as we act on good faith that FedEx will fulfill their obligations as a third-party delivery service and do not employ or contract the drivers directly, as is made clear in our terms and conditions agreed upon when placing an order.

Although the delay had nothing to do with APVI as FedEx is not an APVI company, we understand your frustration and I will resend your full refund request to our billing department for review today.

If there’s anything else I can do for you, please do not hesitate to call 800-766-0452 and ask for me.

Kind Regards,
Sarah

Rated 5 out of 5 stars

Excellent response

Excellent response. Excellent customer service.

29 May 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Thank you very much for the 5 star review! And we wish you a great trip!

Rated 5 out of 5 stars

My experience with APVI never…

My experience with APVI never disappoints.

They always go above and beyond of what is requested. I always feel in great hands and trust that either passport/visa requests will be handled properly.

I've really enjoyed doing business with them.

2 May 2018
Unprompted review
Rated 5 out of 5 stars

Great experience all around

Great experience all around. Helpful staff and very quick response.

2 May 2018
Unprompted review
American Passport & Visa International logo

Reply from American Passport & Visa International

Thank you very much for the 5 star review and have a great trip!

Rated 5 out of 5 stars

I have used APVI several times

I have used APVI several times. They provide excellent and prompt service. Above the statement says "That I would recommend this company to anyone". Well I have and all that have used APVI, have been extremely satisfied as well.

18 April 2018
Unprompted review

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