Our service has always been THE BEST! The Aptive service reps are courteous, timely, very thorough and provide lots of pictures documenting all the areas they maintain. we appreciate their work & su... See more
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Asked about pest issues, listened to the problems and then actually solved the problem. He Discussed the issues so that we understood and agreed with what would be the best approach. Justin was great.... See more
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They've been pretty good, but it seems like there is always a different technician, and we frequently have to call them back for re-treatment. No one was home during the most recent visit, and the tec... See more
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We had lots of carpenter ants coming in my ADU last week. We believe it's because of extremely hot temperature. I went online to make a reservice appointment. It's so simple to get a time slot that fi... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
48531 Warm Springs Blvd, Ste 410, 94539, Fremont, CA, United States
- 14154130540
We overthink pests so you don't have to.
4.3
Excellent
132 reviews
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Full customer experience.
Asked about pest issues, listened to the problems and then actually solved the problem. He Discussed the issues so that we understood and agreed with what would be the best approach. Justin was great.
12 May 2026
Reply from Aptive Pest Control - San Jose
Hi Gregory,
Thank you for taking the time to share this feedback. We’re really glad to hear Justin took the time to listen closely to your concerns, explain the situation clearly, and walk you through the best approach before getting started. That kind of communication and problem-solving is exactly what we aim for at Aptive.
It’s great to know the issue wasn’t just discussed, but actually resolved in a way that gave you confidence in the plan moving forward. We’ve got this handled on our end, and we truly appreciate you choosing Aptive to take care of your home.
-Jasmine, Aptive Care Team
Continues the great work and handling…
Continues the great work and handling of my home's needs as done from the start of the service
12 May 2026
Reply from Aptive Pest Control - San Jose
Thanks for sharing this with us, Donna! I’m glad to hear the service has continued to meet your home’s needs consistently since the beginning of your service. Providing reliable, effective service is our priority, and it's wonderful to know your treatments are being handled to your satisfaction.
We appreciate you taking the time to share your experience and are grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Our service has always been THE BEST
Our service has always been THE BEST! The Aptive service reps are courteous, timely, very thorough and provide lots of pictures documenting all the areas they maintain. we appreciate their work & support in keeping our home free from pests. THANK YOU!
19 March 2026
Reply from Aptive Pest Control - San Jose
Hi Rania,
We really appreciate you taking the time to share such thoughtful feedback! It’s great to hear that your experience with Aptive has consistently been top-tier and that our service professionals have been courteous, timely, thorough, and transparent with the photo documentation.
At Aptive, we believe peace of mind starts with knowing your home is truly being taken care of, and we’re proud to help keep everything handled so you can focus on what matters most. We’ll make sure to pass along your kind words to the team.
Thank you for choosing Aptive and for trusting us to help protect your home!
-Jasmine, Aptive Care Team
Said they completed the service even though they couldn't get in
They've been pretty good, but it seems like there is always a different technician, and we frequently have to call them back for re-treatment. No one was home during the most recent visit, and the tech said he completed the service even though he couldn't access the back yard. I could see on my cameras that he was there for 6 minutes. They no longer have email or website access, so I had to call. That left me wondering if this is a real company.
2 May 2026
Reply from Aptive Pest Control - San Jose
Thank you for taking the time to share this, John. I’m sorry for the frustration this visit caused, especially with the access limitations and the lack of clear follow-up options available when you needed support.
I’d like to take a closer look at your recent service and ensure everything is properly reviewed, including what was completed during the visit and how the back yard access was handled. We can also make sure your account notes are updated so future visits better align with your expectations and property access.
If you’re willing, please email socialmedia@goaptive.com with your service address and any details you have. I’ll make sure it gets looked into carefully so we can help bring more consistency and clarity going forward!
-Alexis, Aptive Care Team
I am not sure if they did the service…
I am not sure if they did the service properly. I feel there are more bugs now than before the service
18 April 2026
Reply from Aptive Pest Control - San Jose
Hi Urja,
Thank you for taking the time to share this, and I’m sorry to hear about your experience. I understand how frustrating it would feel to see more pest activity after a service, especially when you’re expecting improvement. That’s not the outcome we want for you with Aptive.
Sometimes after treatment, pests can become more active before they fully subside, but what you’re describing still deserves a closer look and follow-up support. We want to make sure your concerns are properly addressed and that your service is performing as expected.
Please reach out to us at socialmedia@goaptive.com with your account details so we can review your service and help get this handled for you. At Aptive, we’ve got this handled and want to make sure your home is getting the protection you’re paying for.
-Jasmine
Fernando was very knowledgable and helpful!
Fernando was excellent at explaning and doing the work; and thorough at the outdoor work. He also answered my questions and did extra handling of several requests.
24 April 2026
Reply from Aptive Pest Control - San Jose
We’re so glad to hear Fernando provided such a thorough and attentive service, Karen! It’s great to know that he took the time to clearly explain the treatment, answer your questions, and go the extra mile to handle your requests. Thank you for being the best part of Aptive!
-Alexis
Aptive gets results
Aptive is responsive, a great value and they get results. Each employee we've met has been conscientious, detail oriented, helpful and friendly. I highly recommend Aptive
14 April 2026
Reply from Aptive Pest Control - San Jose
Hi there,
Thanks so much for sharing this, we really appreciate the thoughtful feedback and are glad to hear your experience with Aptive has been consistently positive. It’s great to know our team has been responsive, helpful, and detail-oriented while also delivering results and strong value, that’s exactly what we strive for on every visit. We truly appreciate your recommendation, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
The technician provided an arrival…
The technician provided an arrival target and a very descriptive list of areas addressed along with photos of each area addressed.
12 April 2026
Reply from Aptive Pest Control - San Jose
Hi John,
Thank you for taking the time to share your positive experience with Aptive. We are thrilled to hear that our service professional met your expectations by providing a clear arrival target and a detailed overview of the areas addressed, complete with photos. At Aptive, we strive to ensure that every aspect of our service is thoroughly handled, and it's gratifying to know that our efforts have resonated with you.
Your feedback is invaluable to us, and it motivates our team to continue delivering top-notch service. Should you need any further assistance or have additional questions, please don't hesitate to reach out. Remember, at Aptive, we've got this handled.
-Jasmine
Reply from Aptive Pest Control - San Jose
Hi there,
Thank you for sharing this, we really appreciate it. It’s great to hear you’ve found our service reliable, friendly, cooperative, and thorough, that’s exactly the experience we strive to deliver at Aptive. We’ve got this handled, and we’ll keep working to make sure that same level of consistency and care continues every time we visit.
-Jasmine
Reply from Aptive Pest Control - San Jose
Thank you so much for taking the time to leave us such a wonderful review, Penny! IT's fantastic to hear that you find our service to be reliable and that we've been able to carefully manage the areas around your pet enclosures. Ensuring the security and satisfaction of our customers and their pets is a top priority for us at Aptive.
Your feedback is incredibly valuable, and it motivates our team to continue delivering the best service possible. If you ever have any questions or need further assistance, please don't hesitate to reach out. We really appreciate having you with us!
-Alexis
Reply from Aptive Pest Control - San Jose
We’re happy to hear the service met your expectations, Alexandra! Professional and thorough care is what we strive for every time we're at your home. Thank you for being the best part of Aptive!
-Alexis
Excellent Service
We had lots of carpenter ants coming in my ADU last week. We believe it's because of extremely hot temperature. I went online to make a reservice appointment. It's so simple to get a time slot that fit my schedule. The Technician, Austen, is so professional and knowledgeable. He identified those ants are carpenter ants instead of termites. He investigated about my ADU to find possible root cause of them. Later he did a wonderful job to apply the chemicals and provide the photos of what he had been done. Number 1 service team, Aptive.
26 March 2026
Reply from Aptive Pest Control - San Jose
Hi Kang,
Thank you for sharing your experience! I’m thrilled to hear that Austen was professional, knowledgeable, and thorough in identifying the carpenter ants. Providing clear communication, photos, and insight into the root cause is exactly the kind of service we aim to deliver at Aptive.
We take pride in making sure every service is fully handled, from accurately diagnosing the problem to ensuring effective treatment, so you can feel confident your home is protected. We truly appreciate you choosing Aptive and being part of our neighborhood. You can always count on us, we’ve got it handled!
-Jasmine
Attention to detail
As always, Austen did an amazing job at addressing all of our pest control issues. After completing the work, he went over all of the requested points of concern and made sure that everything was addressed. We are very satisfied with the customer service with the technicians with this particular branch of Aptive.
20 March 2026
Reply from Aptive Pest Control - San Jose
Hi Dave,
We’re thrilled to hear that Austen provided such thorough and attentive service! At Aptive, we take pride in making sure every visit is handled carefully and that all of your concerns are addressed, so you can feel confident your home is protected. Thank you for trusting our team, we’ve got this handled and are happy to provide service you can rely on!
-Jasmine
Great customer service
I’m always notified in advance of the representative arriving. The representative is polite and friendly and always addresses any issues we have.
14 March 2026
Reply from Aptive Pest Control - San Jose
Hi Cathy,
Thank you for sharing your feedback! We’re delighted to hear that our team keeps you informed ahead of each visit and provides polite, friendly service while addressing any concerns you may have. At Aptive, we strive to combine effective pest control with clear communication and a positive customer experience, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
They show up on the right day.
12 March 2026
Reply from Aptive Pest Control - San Jose
Hi Jackie,
Thank you for sharing your feedback! We’re glad to hear that our team is punctual and shows up on the scheduled day. At Aptive, we strive to provide reliable, timely service while ensuring every customer feels confident in the care we provide, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
James was an excellent service…
James was an excellent service provider. He inquired about my needs and followed through with the utmost efficiency. He was polite and considerate.
12 March 2026
Reply from Aptive Pest Control - San Jose
Hi Carol,
Thank you for sharing your feedback! We’re thrilled to hear that James provided excellent service, attentively addressed your needs, and handled everything efficiently and professionally. At Aptive, we take pride in having service professionals who combine effective pest control with courteous, considerate care, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
I never received a notice when someone…
I never received a notice when someone was arriving at my home prior to the date they were here.
I only wanted service for twice a year not every 2-3 months.
The service person who went ahead and did service without authorization only left a note with of what was done and no photos. I was unable to see any work accomplished.
The customer service could only give a $50 refund and no notice when I could use it.
It is not the customer service nor technician’s fault. I think the way you schedule service is poor. I’m think I may end service with your company.
Sincerely,
Patricia Samuelson
11 March 2026
Reply from Aptive Pest Control - San Jose
Hi Patricia,
Thank you for taking the time to share this feedback. I completely understand how frustrating it must have been to have service completed without the notice you expected, especially when your preference was for service only twice a year. That kind of misalignment around scheduling can understandably cause concern.
At Aptive, we want our customers to feel informed and comfortable with when service is taking place, and you should also be able to clearly see what work was completed at your home. Your comments about the notification, service frequency, and documentation are important and help us take a closer look at where the experience can be improved.
We would really appreciate the opportunity to review your account and make sure your service plan reflects the schedule you originally wanted. Please reach out to us at socialmedia@goaptive.com so we can take a closer look and work toward a solution with you.
Thank you again for sharing your experience and for giving Aptive the chance to make this right.
-Jasmine
Ants
I had a serious problem with ants. At one point, they literally took over the house. After the first visit from active, the ants were gone and never returned. The first treatment was inside and outside and all subsequent treatments are outside only. I have met two of their technicians. Both were very presentable and polite.
1 March 2026
Reply from Aptive Pest Control - San Jose
Hi James,
Thank you for taking the time to share your experience! We’re thrilled to hear that our treatments effectively resolved your ant problem and that your home has stayed protected. It’s also wonderful to know that our service professionals made a positive impression with their professionalism and courtesy.
At Aptive, we take pride in providing thorough, effective, and reliable service to keep your home protected and comfortable. We truly appreciate your trust in us and look forward to continuing to support your home’s pest control needs.
-Jasmine
Mouse catch
They are still trying to catch the mouse in my house. They have come already 3 times and still it is not caught.
28 February 2026
Reply from Aptive Pest Control - San Jose
Hi there,
Thank you for sharing your experience with us. I completely understand how frustrating it must be to continue dealing with a mouse in your home despite multiple visits. At Aptive, our goal is to provide effective solutions and peace of mind, and I’m sorry that this has been an ongoing issue for you.
We want to make sure this is fully resolved. If you haven’t already, please reach out to us directly at socialmedia@goaptive.com so we can review your account, assess the current approach, and make any necessary adjustments to get the results you deserve. Your feedback is important, and we’re committed to providing the quality service that Aptive is known for.
Thank you again for bringing this to our attention and for giving us the opportunity to make it right.
-Jasmine
Ineffective treatments with polite people
This company strong-arms you into signing up for their service. The people are super nice, but the treatments are not effective. During my first three months, I had three outbreaks in a row, all of which I needed to deal with. Also, they expect their people to work on National Holidays. On Presidents' Day, they came out and sprayed my yard in the pouring rain, with rain continuing for the next several days.
28 February 2026
Reply from Aptive Pest Control - San Jose
Hi Joanna,
Thank you for sharing your experience with us. I completely understand how frustrating it must be to deal with multiple pest outbreaks so close together and to feel that our treatments weren’t effective. At Aptive, we aim to provide reliable and effective service, and I’m truly sorry that your experience did not meet those expectations.
I also understand your concerns about scheduling during holidays and weather conditions. Your feedback is important, and we take it seriously as we work to improve our communication, scheduling practices, and treatment effectiveness.
If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can review your account and discuss the best approach to ensure your pest issues are properly addressed. We’re committed to providing the quality service and peace of mind that Aptive is known for.
Thank you again for giving us the opportunity to learn from your experience and make improvements.
-Jasmine
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