I never had a problem with service. Technician Miguel texted me to let me know he was on the way. Wasn’t home but he went right to work treating the exterior. When finished he took pictures on wher... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Technician patiently responded to all my questions about rodent control and I chose to have him place two rodent snap traps in the attic. APTIVE will respond if there is a noise or smell that indicat... See more
Company replied
this last visit there was; no contact or communicatio service technician . in past recieved text before arrival and ring at front door when he got there. then there was no text that treatment had been... See more
Company replied
Javon Gipson, who has been at my property for several treatments is always courteous, lets us know prior to arrival (so we could secure out pet) and arrives on time. On site he provides a summary of t... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
8800 Jameel Rd, Ste 100B, 77040, Houston, TX, United States
- 12816096832
We overthink pests so you don't have to.
4.5
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First off…
First off…. AFTER they came out influx of bugs and fleas. Biggest joke ever! Do not recommend! Way to expensive in the first place and then to have a huge uptick in pests is ridiculous!
27 June 2026
Reply from Aptive Pest Control - Houston
Hi Christy,
Thank you for sharing your feedback. We're sorry to hear you're experiencing increased pest activity after your treatment. We understand how frustrating that is, especially when you expected to see an improvement. This is not the experience we want for our customers, and we appreciate you bringing your concerns to our attention.
Please reach out to socialmedia@goaptive.com directly so we can review your account, learn more about the pest activity you're seeing, and determine the best next steps to address the issue. We'd welcome the opportunity to work with you and help get your pest concerns handled.
-Jasmine, Aptive Care Team
Came out in a day they weren’t…
Came out in a day they weren’t scheduled so had them come back out. Told him we had an issue with a mouse in the pantry and he put the mousetrap outside the house. So now we’re still have a mouse problem inside the house.
9 June 2026
Reply from Aptive Pest Control - Houston
Hi Tracey,
Thank you for taking the time to share this feedback. I’m sorry to hear about the frustration with the timing of the visit and that your pest concern was not fully resolved.
At Aptive, we aim to provide effective and thorough service, and it’s clear we missed the mark in addressing the mouse issue inside your home. Placing traps outside instead of targeting the pantry concern is not the level of care we expect from our team.
We truly appreciate you bringing this to our attention. Please reach out to socialmedia@goaptive.com at your earliest convenience so we can look into this further and make sure your concern is properly addressed and fully handled.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Houston
Hi Kari,
Thank you for your kind feedback! We’re glad to hear our service professionals have consistently been professional and informative during your service visits.
At Aptive, we take pride in clear communication and dependable service on every appointment. We truly appreciate your trust in us, and we’ve got your pest concerns handled!
-Jasmine, Aptive Care Team
Shows up to your house at 9pm took them…
Shows up to your house at 9pm took them a week to contact me to reschedule my appointment. Person contacted me and said they would let me know when they was a stop or 2 away I get a text saying they was ONE minute away. Sat out front in the work truck for like 10 minutes before he even came to the door. Didnt check my bait box out back pretty sure he didn’t spray the yard either did a half spray of the perimeter of the house pictures to prove it wrote him a message after they contacted me that morning asking if there was any concerns of what I needed done I wrote him a whole text completely ignored it then comes in the house and asks if there is any concerns like really? I’m going to cancel this service I don’t recommend nothing the say can make me stay I rather eat the discount cost then keep a unreliable service
20 June 2026
Reply from Aptive Pest Control - Houston
Hi there,
Thank you for taking the time to share this feedback. I’m sorry to hear your recent experience with Aptive fell short, especially regarding communication, timing, and the thoroughness of the service.
What you described is not the standard we aim for, and we take concerns like this seriously. We’d appreciate the opportunity to review your service details and understand what went wrong.
Please reach out to socialmedia@goaptive.com when you can so we can look into this further. Your concerns deserve to be properly handled, and we’ve got this handled.
-Jasmine, Aptive Care Team
They were very thorough and explained…
They were very thorough and explained what they’re gonna be doing and then they did a good job of doing that and they were very nice people. I appreciate it.
12 June 2026
Reply from Aptive Pest Control - Houston
Hi Sharon,
Thank you for sharing your experience! We’re so glad to hear your team was thorough, clearly explained the process, and followed through with quality work during your service.
At Aptive, we believe communication and care go hand in hand with effective treatment, so it’s great to know that came through in your visit. We truly appreciate your kind words, and we’ve got your pest concerns handled!
-Jasmine, Aptive Care Team
Called twice and yet I still have been…
Called twice and yet I still have been and wasp nest. The same ones that have been there.
3 June 2026
Reply from Aptive Pest Control - Houston
Hi Carlos,
Thank you for sharing this feedback. We’re sorry to hear you’re still dealing with wasp activity, especially after multiple service visits. That’s understandably frustrating and not the level of effectiveness we aim to deliver at Aptive.
We appreciate you bringing this to our attention, and we’d like the opportunity to look into your account and address this directly. Please reach out to socialmedia@goaptive.com so we can review your service history and get this handled properly for you.
-Jasmine, Aptive Care Team
Lying company
Lying company. I am a returning customer and they promised me to send me $150 visa card. Upon checking, they say I don't qualify even though I called the dedicated line for the offer and mentioned the offer upfront to salesman Jaden Adams. Truly unprofessional. Don't sign up with them.
3 June 2026
Reply from Aptive Pest Control - Houston
Hi there,
Thank you for taking the time to share this. We’re sorry to hear about your frustration regarding the promotional offer and the communication you experienced during enrollment.
At Aptive Environmental, we aim for clear and accurate information from the very beginning, and we understand how disappointing it is when expectations around an offer don’t feel met. Situations like this should be reviewed carefully and handled with transparency so there’s no confusion.
We’d appreciate the opportunity to look into this further for you. Please reach out to socialmedia@goaptive.com directly so we can review what happened and make sure it’s properly handled.
-Jasmine, Aptive Care Team
No problem with service
I never had a problem with service. Technician Miguel texted me to let me know he was on the way. Wasn’t home but he went right to work treating the exterior. When finished he took pictures on where treatment was applied. I appreciate that. He did a 10/10 service.
6 June 2026
Reply from Aptive Pest Control - Houston
Hi Debra,
Thank you for sharing your experience with Aptive. We’re thrilled to hear Miguel provided a 10/10 service and that his communication, promptness, and detailed photo updates made the process easy and transparent for you.
Even while you were away, it’s great to know he completed the exterior treatment thoroughly and kept you informed throughout. We appreciate your trust in Aptive and are glad to keep things handled so your home stays protected with confidence.
-Jasmine, Aptive Care Team
I have always had very nice people to…
I have always had very nice people to come spray for me. I like the pictures and the last person was good enough to go back after leaving and spray the sewer for me cause I forgot to tell them.
Good service
29 May 2026
Reply from Aptive Pest Control - Houston
Hi Sharon,
Thank you for taking the time to share this thoughtful feedback. We’re glad to hear you’ve consistently had positive experiences with our service professionals and that the photo updates have been helpful during your visits with Aptive.
We’re especially happy to hear your service professional was willing to go back and take care of the sewer treatment for you, that extra step really matters. At Aptive, we’ve got this handled, and we truly appreciate you trusting us to take care of your home.
-Jasmine, Aptive Care Team
Technician patiently responded to all…
Technician patiently responded to all my questions about rodent control and I chose to have him place two rodent snap traps in the attic. APTIVE will respond if there is a noise or smell that indicates a rodent may have been caught.
29 May 2026
Reply from Aptive Pest Control - Houston
Thanks for sharing this with us, Ricardo! We're so glad our service professional took the time to answer your questions about rodent control and help you determine an approach that felt right for your home. It's great to know this treatment left you feeling informed and supported.
We truly appreciate your feedback and are grateful you've chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Houston
Hi Laneigh,
We really appreciate you taking the time to share this! It’s great to hear that Archie listened to your needs and followed through on exactly what you asked for during your service.
That kind of communication and attention to detail is exactly what we aim for on every visit. As always, we’ve got this handled when it comes to making sure your requests are heard and your home is taken care of the right way.
-Jasmine, Aptive Care Team
The Aptive representatives they come…
The Aptive representatives they come to the house are so detailed oriented and very, very nice. They always do such a tremendous job. Thank you so very much.
26 May 2026
Reply from Aptive Pest Control - Houston
Hi Julie,
Thank you for the wonderful feedback! We’re so glad to hear our Aptive service professionals have been detailed-oriented, kind, and consistently delivering a tremendous experience at your home.
At Aptive, our goal is to make sure every visit feels handled with care, attention, and professionalism from start to finish. We truly appreciate you taking the time to share your experience and for trusting Aptive with your home.
-Jasmine, Aptive Care Team
I have never had so many ants in my…
I have never had so many ants in my yard and wasp nest. I have specifically addressed to treat the yard and beds for ants. I waited for the treatment to work and just treated my lawn myself with a lawn spray to kill ants, and a host of other bugs and it was one and done. Not happy with the change in pest control service.
2 June 2026
Reply from Aptive Pest Control - Houston
Hi there,
Thank you for taking the time to share your experience. We’re sorry to hear you’ve been dealing with continued ant activity and wasp concerns, especially after specifically requesting treatment for those areas. That’s understandably frustrating, particularly after giving the service time to work.
At Aptive, our goal is to make sure your pest concerns are fully handled with the right treatment and follow-through. Please reach out to socialmedia@goaptive.com directly so we can take a closer look at your service history and make sure your concerns are properly handled moving forward.
-Jasmine, Aptive Care Team
Mont was the technician
Mont was the technician - and he was wonderful!
Answered my questions with knowledge and patience. He was friendly and courteous.
31 May 2026
Reply from Aptive Pest Control - Houston
Hi Christine,
We really appreciate you taking the time to share this. It’s great to hear Mont provided such a positive experience for you, taking the time to answer your questions with knowledge and patience while also being friendly and courteous. That kind of service is exactly what we want every Aptive visit to feel like.
We’ll be sure to pass this along to Mont, he’ll be glad to hear it made an impact. At Aptive, we focus on making sure you feel informed and comfortable every step of the way, because we want you to know you’ve got a team that’s truly got this handled when we’re taking care of your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Houston
Hi Walter,
Thank you for sharing this! We’re glad to hear the follow-up you received was outstanding.
At Aptive, we aim to make every step of the experience feel smooth and fully handled, especially when it comes to staying responsive after a service visit. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.
-Jasmine, Aptive Care Team
Cleaned out outdoor termite signs
The gentlemen that made the inspection was very polite and knowledgeable. However, I believe it was a mistake to tell me the weep hole had mud packed it it, and that was a sign of termites. He said he had cleaned it out. I feel he should have shown me the problem, and THEN cleaned it out. I am left with some skepticism.
21 May 2026
Reply from Aptive Pest Control - Houston
Hi Robin,
Thank you for taking the time to share this feedback. We’re glad to hear your service professional was polite and knowledgeable, but we’re sorry to hear the inspection left you feeling uncertain.
At Aptive, we want every step of the process to feel clear and fully handled, including making sure any findings are clearly shown and explained before work is performed. We understand why not seeing that in the moment would leave you feeling skeptical, and that’s not the experience we want for our customers.
We’d appreciate the opportunity to review this with our local team and better understand what was communicated during your visit so we can address it appropriately and ensure your concerns are properly handled.
-Jasmine, Aptive Care Team
your technician was great and he kept…
your technician was great and he kept me informed in what he was doing.
26 May 2026
Reply from Aptive Pest Control - Houston
Hi Rick,
Thanks for taking the time to share this, we really appreciate it. It’s great to hear your Aptive service professional provided great communication and kept you informed throughout the visit, that kind of transparency is exactly what we aim for.
We’re glad you had a positive experience and appreciate you being part of Aptive. We’ve got this handled and look forward to continuing to take care of your home.
-Jasmine, Aptive Care Team
Thorough and Professional
26 May 2026
Reply from Aptive Pest Control - Houston
We really appreciate you taking a moment to share this with us, Pete Smith! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Chris did our service today
Chris did our service today. I am very pleased with the inspection and work he did. Due to expected rain he used dry powder in the weep holes and around the exterior. He was very knowledgeable in explaining it to me.
23 May 2026
Reply from Aptive Pest Control - Houston
Thank you for taking the time to recognize Chris and the care he put into your service, George! We’re so glad to hear you were pleased with both the inspection and the treatment provided. It’s great that he considered the upcoming weather and explained why the powder application would be most effective this time around. Providing knowledgeable service and clear communication is something we truly value. We’re grateful you’ve chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
they decide for you
That the application day is not on a number of week but when Aptive decide sometime was only 3 weeks others was 4 or 5 weeks. probably is not so good like they said.
16 May 2026
Reply from Aptive Pest Control - Houston
Thank you for sharing your feedback with us, Luis. We understand your frustration regarding the timing between services and how inconsistent scheduling intervals can make it difficult to feel confident in the treatment plan. We appreciate you bringing this concern to our attention, as consistency and clear communication are important parts of the customer experience. Please feel free to email socialmedia@goaptive.com with your service address if you’d like our team to review your scheduling concerns further. We appreciate the opportunity to help make this right!
-Alexis, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.