Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good work, and the person they send most often is named Jacob. He does an excellent job; sometimes another worker comes, but he doesn't do it as well as Jacob. I like the service and have recomme... See more
Company replied
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more
Company replied
Overall, service is pretty good. Only complaint is that they do not give enough notice prior to their service. For example, you receive notice a day prior saying they are coming, but the day of, you g... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
472 Lindbergh Avenue, 94551, Livermore, California, United States
- 14158432163
We overthink pests so you don't have to.
4.3
Excellent
321 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they said they would come in the…
they said they would come in the afternoon when we were home .they came sometime inthe morning!
They never send the same guy....so he is a newcomer each time.
12 May 2026
Reply from Aptive Pest Control - Bay Area
Hi Ron,
We appreciate you sharing this, and I understand how frustrating it is when the timing doesn’t match what you were told, especially when you planned to be home. At Aptive, we aim to keep visits consistent and communication clear so you always know what to expect.
We’d like the opportunity to look into what happened with the scheduling and help prevent it going forward. Please reach out to socialmedia@goaptive.com so we can review this and make sure future visits are handled more smoothly.
At Aptive, we’ve got this handled, and that includes making sure your preferences are respected and your service is consistent.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
Hi Jean,
Thank you so much for the kind words and for choosing Aptive! We’re thrilled to hear that both the service and our team made a great impression. Creating a positive, dependable experience from start to finish is something we take a lot of pride in, and feedback like this really means a lot.
We’re glad we could make things smooth and straightforward for you, that’s exactly what we aim for, so you can feel confident everything is handled and taken care of. We truly appreciate your support and look forward to continuing to serve you!
-Jasmine, Aptive Care Team
I wish Luis would have given me more…
I wish Luis would have given me more than a 30 minute notice that he was coming.
He was very professional and pleasant when he was here. He got busy and took care of the outside.
He finished and sent me pictures of all he had covered.
8 May 2026
Reply from Aptive Pest Control - Bay Area
Hi Fay,
Thank you for sharing your experience and for choosing Aptive. I’m glad to hear Luis was professional, pleasant, and thorough, and that the photos gave you a clear view of the work completed.
We also hear your concern about the short notice before arrival. We understand how important timing is, and feedback like this helps us improve how we communicate moving forward.
At Aptive, our goal is to keep everything handled smoothly while respecting your time. We appreciate your feedback and the opportunity to serve you.
-Jasmine, Aptive Care Team
The work was done in a timely manner…
The work was done in a timely manner and was through.
8 May 2026
Reply from Aptive Pest Control - Bay Area
This is great to hear, Barbara. We’re so glad that the treatment was completed in a timely, thorough manner. That balance of efficiency and attention to detail is exactly what we aim for. We truly appreciate you choosing Aptive to handle your pest control needs, and our team looks forward to protecting your home for years to come!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your feedback. I’m glad to hear your Aptive service professional was able to correctly identify the bugs and complete the treatment for your home. Being able to quickly assess the issue and take the right action is a key part of providing effective pest control, and it’s great to know that came through during your service visit.
At Aptive, we focus on making sure concerns are addressed thoroughly and efficiently, because when pests show up, we want you to feel confident it’s handled. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood.
-Jasmine, Aptive Care Team
I signed a 12 month contract and was…
I signed a 12 month contract and was told it was month to month contract and I could cancel anytime. Make sure to read the fine print. I almost had to pay a $200 to end the contract. But, Aptive did end up waiving the fee which I was very thankful for.
31 March 2026
Reply from Aptive Pest Control - Bay Area
Hi Amanda,
Thank you for sharing your experience. I can understand how frustrating this situation must have been, especially when expectations around the agreement and service results did not match what you experienced. At Aptive, the goal is always to be transparent, provide effective service, and make sure customers feel their concerns are being properly handled.
I’m sorry to hear you were still dealing with ants and yard issues while also feeling disappointed with the cancellation process. Feedback like yours is taken seriously because it helps highlight where communication and service experiences can be improved.
Please feel free to reach out to our team directly at socialmedia@goaptive.com so we can review your concerns further and see how we can help address the issues you experienced. I appreciate you taking the time to share this feedback.
-Jasmine, Aptive Care Team
Experience with Aptive Pest Control
Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for on the particular visit. They attach photos of where they have treated. Since their monthly treatments, I have not seen ants on my property, the number of roaches observed within the bedrooms have also not been as prevalent as before.
30 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Sharon and Anthony,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear your Aptive service professionals start each visit by checking in on any current insect concerns and prioritizing those, and that the text updates and treatment photos have helped you stay informed throughout the process. That kind of communication and transparency is something we work hard to deliver.
I’m also happy to hear you’ve noticed a reduction in ants and roaches since starting monthly treatments. That’s exactly the kind of improvement we aim for when tailoring service to your home’s needs.
At Aptive, I focus on making sure your concerns are heard, addressed, and followed through on, because when everything is working as it should, it feels like it’s all handled without you having to worry. We truly appreciate you being part of the Aptive neighborhood and trusting us with your home.
-Jasmine, Aptive Care Team
I had a bit of a complant about billing…
I had a bit of a complant about billing and service. With a phone call it was taken care of the next day!
25 April 2026
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear our team was able to quickly step in and resolve your billing and service concern the next day.
We know issues like that can be frustrating, and we appreciate you giving us the chance to make it right. Being able to respond quickly and get things properly handled is important to us, and we’re happy we could get this resolved for you. At Aptive, we’ve got it handled, and we’re always here when you need us.
-Jasmine, Aptive Care Team
Very good work
Very good work, and the person they send most often is named Jacob. He does an excellent job; sometimes another worker comes, but he doesn't do it as well as Jacob. I like the service and have recommended the company.
29 April 2026
Reply from Aptive Pest Control - Bay Area
It’s great to hear you’ve been happy with the service overall and that Jacob consistently does such excellent work taking care of your home, Claudia! We also appreciate you sharing that you’ve noticed a difference when someone else steps in. Feedback like that is helpful as we work to keep the experience consistent across the team.
Thank you for choosing Aptive to handle your pest concerns and for recommending us. We truly appreciate you being part of our community!
-Alexis, Aptive Care Team
I recommend …
Everyone involved in this company has been friendly, professional and helpful.
6 May 2026
Reply from Aptive Pest Control - Bay Area
It’s wonderful to hear that every interaction with our team has been friendly, professional, and helpful, Judy! Creating a positive and consistent experience from start to finish is something we care deeply about, and your feedback means a lot. Thank you for choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Service tech Calvin Liang great service
I was very pleased to have Calvin Liang service my house.
He was professional and thorough addressing the various pests issues around my house.
I request that Aptive schedule Calvin to service my house for future appointments.
Scheduling the same tech who is familiar with clients surrounding is a plus.
4 May 2026
Reply from Aptive Pest Control - Bay Area
Hi Sharon and Edmund,
Thank you for sharing this thoughtful feedback. We’re really glad to hear Calvin provided professional and thorough service while addressing the pest concerns around your home. It’s always great to know when a service professional leaves that kind of strong impression.
We also appreciate your preference to have Calvin return for future visits. We’ll be sure to note that request with your account so we can do our best to support continuity in your service experience.
At Aptive, consistency and familiarity matter, and it ties right into what we mean when we say we’ve got this handled, making sure your home is cared for by people who understand your needs and deliver reliable service visit after visit.
-Jasmine, Aptive Care Team
Always had great experience with Aptive…
Always had great experience with Aptive but Richard was the best. Treatment was done last 4/25 and he focused to each areas and listened to our needs and give advice on what to do. Good customer service and thumbs up to Richard!
26 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Melinda and Jeff,
It’s great to hear you’ve consistently had a positive experience with Aptive, and we really appreciate you taking the time to recognize Richard. It sounds like he took the time to listen, focus on the details, and make sure everything was handled just the way you needed, which is exactly the kind of service we aim to provide. We’ll be sure to pass your kind words along to him. Thanks again for choosing Aptive and for being part of the neighborhood!
-Jasmine, Aptive Care Team
I like that they use envionmentally…
I like that they use envionmentally friendly treatments that seem to work well.
25 April 2026
Reply from Aptive Pest Control - Bay Area
Hi John,
We really appreciate you sharing this, thank you! It’s great to hear that you’re happy with the environmentally friendly approach and that the treatments are working well for your home.
At Aptive, we put a lot of focus on providing effective solutions that are also mindful of the environment, while still making sure your pest concerns are fully handled and under control. It means a lot to know that balance is coming through in your experience.
Thanks for choosing Aptive, we’ve got it handled whenever you need us again!
-Jasmine, Aptive Care Team
They also show up when they promise
They also show up when they promise, and do a excellent job of keeping pests under control.
23 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Dan,
We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear our team has been reliable with scheduled visits and effective in keeping pests under control, consistency like that is exactly what we work hard to deliver.
We’re glad your experience has been dependable and effective, and we’ll keep focusing on making sure everything stays clear, consistent, and fully handled from start to finish, we’ve got this handled.
-Jasmine, Aptive Care Team
Aggressive sales and contract
The services are good, no problem. I don't like the aggressive sales and the long initial term of the contract - have to pay for the cancellation fee.
29 April 2026
Reply from Aptive Pest Control - Bay Area
Hi there,
I really appreciate you sharing this feedback and I’m glad to hear the service itself has been working well for you. At the same time, I completely understand how the sales approach and contract terms could feel frustrating, that’s not the kind of experience we want you to have.
At Aptive, our goal is to make sure everything feels clear, fair, and handled in a way that works for you, not against you. Your feedback is important and helps us improve how we communicate and set expectations from the start. If you’d ever like us to review your account or go over options together, please reach out to socialmedia@goaptive.com. We’re here to help and make sure you feel confident moving forward.
-Jasmine, Aptive Care Team
On time and efficient
23 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Kevin,
It’s great to hear the visit was both on time and efficient, that’s exactly the kind of reliable service we aim to provide at Aptive.
We’re glad everything felt handled smoothly and without hassle from start to finish. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community.
-Jasmine, Aptive Care Team
The tech that came was AWSOME and I…
The tech that came was AWSOME and I would request him again.
Knowledgable punctual and respectable and thorough. He will go far in this world! He has common sense I think his name was Erin ??
30 April 2026
Reply from Aptive Pest Control - Bay Area
We’re so glad to hear you had such a great experience with our service professional, Diana! It’s wonderful that he was knowledgeable, punctual, respectful, and thorough. That’s exactly the kind of service we aim to provide every time we're at your home.
We also appreciate you taking the time to share your kind words. We’ll do our best to make sure Erin is recognized for the impact he made during your service. Thank you for choosing Aptive and for trusting us to help handle your pest control needs!
-Alexis, Aptive Care Team
My technician was pleasant and seemed…
My technician was pleasant and seemed knowledgeable.
30 April 2026
Reply from Aptive Pest Control - Bay Area
Thank you for taking the time to share your experience with us, Sandra! We are so delighted to hear that our service professional was both pleasant and knowledgeable during your treatment. Your feedback means a lot to us, as it helps us continue to improve and provide the best possible service to our customers. If there is anything more we can do to enhance your experience, or if you have any further concerns, please feel free to reach out. We appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
A well run organization
I have been very happy with the services from Aptive Pest Control.
The 2 service technicians I have had have been extremely knowledgeable when I asked questions or concerns about the treatment. I especially like the way they keep you informed when they are scheduled to come and on the day they text you to keep you informed of exactly when they are coming. Like I'm 30 minutes away etc. Then when they get to your home they text again that they have arrived. I particularly appreciate the pictures of the area they treated when they have finished. Truly a well run organization.
24 April 2026
Reply from Aptive Pest Control - Bay Area
It's fantastic to hear you’ve been so happy with your experience and that both service professionals have been knowledgeable and helpful when handling your questions and concerns, Delories. It’s great to know the communication throughout the process, from scheduling updates to arrival texts to the detailed follow-up messages, has helped keep everything clear and convenient for you. We’re also happy the photos after service provide that extra reassurance about the work completed. Thanks for being the best part of Aptive!
-Alexis
This company is ANNOYING
This company is ANNOYING! It does not have a local office for a customer to speak with someone. I've been a customer for several years and EVERY time my service date rolls around, I'm given a date two or three days ahead and an all-day window(8 to 5) in which they will arrive. I text them every time asking for a 4 hour window and a week's notice in advance, since I like to be at home to speak with the tech. I'm looking for a local company.
24 April 2026
Reply from Aptive Pest Control - Bay Area
Thank you for taking the time to share this with us, Iris. We truly value your loyalty over the years and are sorry to hear about the inconvenience you've experienced with our scheduling process. We strive to ensure that every aspect of our service is seamless and meets your expectations, and it's clear we have room for improvement in this area.
Please feel free to reach out to us at socialmedia@goaptive.com, including your service address, and we'll do our best to accommodate your preferences and ensure your satisfaction. We really hope to hear from you soon!
-Alexis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.