The technician texted as to the time of his arrival, and he arrived on time, was friendly, worked promptly and sent pictures of the work areas.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aptive hires some of the best people. They love their jobs and can communicate well with customers. They have knowledge and understanding of their position and are friendly and courteous.
Company replied
I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... See more
Company replied
Since day 1, we have requested to be "first" on the list, or early morning spraying. We have had about 10 services, and not 1 has been before 11am, some as late as 6PM. Techs all seem just fine, and... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7801 North Lamar, Suite E182, 78752, Austin, TX, United States
- 15127102494
We overthink pests so you don't have to.
4.5
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
14 June 2025
Reply from Aptive Pest Control - Austin
Hi Karin,
Thank you for the kind words! We're so glad to hear you're happy with the service. At Aptive, delivering great care and dependable protection for your home is what we’re all about. We truly appreciate you being part of the Aptive family and look forward to continuing to serve you!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Rakesh,
Thank you for your feedback! We’re glad to hear that our Aptive team provided a thorough treatment—attention to detail is something we take great pride in. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care and dedication.
-Jasmine
Great Service
Aptive is a great service that is safe for my baby and my dog. We have not had any issues with any bugs or pests since we’ve been using their treatment.
11 June 2025
Reply from Aptive Pest Control - Austin
Hi Nick,
Thank you so much for your kind words and for trusting Aptive to protect your home and family. We’re thrilled to hear that our safe, eco-conscious treatments have helped keep your home comfortable—and especially that you feel confident knowing your baby and dog are safe. Your peace of mind means everything to us, and we’re grateful to have you as part of the Aptive neighborhood!
-Jasmine
Never told me they left
Never told me they left. Mosquito trap and spray does not work makes the problem worse.
10 June 2025
Reply from Aptive Pest Control - Austin
Hi Anita,
Thank you for sharing your experience. We’re sorry to hear you weren’t informed when the service was completed and that the mosquito treatment hasn’t met expectations. At Aptive, communication and effective results are key parts of the service we promise, and it’s clear we missed the mark here.
We’d like to take a closer look at your account and follow up with you directly to reassess the mosquito concerns and find a better solution. Please feel free to reach out to us at socialmedia@goaptive.com. Your comfort and peace of mind matter to us, and we’re committed to making things right.
-Jasmine
I was told by the salesperson that the…
I was told by the salesperson that the payment would be $59/quarter, but its $59/month! She lied to me. Also the bugs are still here and my kids and i are getting bit up everytime we go in the yard. I have had them come spray multiple times and still having issues.
16 May 2025
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear there was confusion about the pricing and that your service hasn’t brought the results you were expecting—especially with your family still dealing with bites in the yard. That’s incredibly frustrating, and it's definitely not the experience we want any of our customers to have.
At Aptive, we’re committed to transparency and effective, family-friendly pest control solutions. We’d love the chance to make things right and dig deeper into your account to better understand what’s going on and how we can get you the relief you deserve.
Please reach out to us at socialmedia@goaptive.com so we can personally assist you and work toward a better resolution. We truly appreciate you being part of the Aptive community and want to do everything we can to turn this around for you.
-Jasmine
Scheduling department is inept.
First off, your service members are courteous when they arrive and listen to my concerns.
However, its your scheduling and billing I have serious issues with.
1. I continually ask for service every OTHER month, but your scheduling department schedules me for EVERY month. Tired of having to call about this.
2. I got an email offering a free termite inspection. Instead, they sent out for regular treatment and billed me. NOT what I asked for.
3. I've asked twice for refill sticky pads for the SAFER indoor bug light, havent received any.
4. I drove over to your local office on N. Lamar during office hours, no one there.
5. If these concerns cannot be addressed, you can cancel my any future service with me.
3 June 2025
Reply from Aptive Pest Control - Austin
Hi Scott,
Thank you for sharing your detailed feedback. We're glad to hear our service members have been courteous and attentive to your concerns—that's always our goal at Aptive. However, we sincerely apologize for the frustrations you’ve experienced with scheduling, billing, and communication. Your requests for every-other-month service and the termite inspection should have been handled as you specified, and it’s unacceptable that you haven’t received the sticky pad refills or assistance at our local office.
We take your concerns seriously and want to make things right. Please reach out to us directly at socialmedia@goaptive.com, so we can personally review your account, correct any errors, and ensure your preferences are fully respected going forward. If you ultimately decide to discontinue service, we will assist you promptly and respectfully.
Thank you for your patience and for giving us the opportunity to address these issues. Your experience matters to us at Aptive.
-Jasmine
Great experience.
they are always so quick and quiet. In and out in a short amount of time. Always very respectful and professional. I like that they message you on the way and then send a final report via text. Great experience.
6 June 2025
Reply from Aptive Pest Control - Austin
Hi Chloe,
Thank you for sharing such a detailed and positive experience! We’re proud that our team at Aptive is able to provide quick, respectful, and professional service while keeping you informed every step of the way. Communication and efficiency are key parts of how we strive to make pest control hassle-free for you. We truly appreciate you being part of the Aptive family and look forward to continuing to deliver great experiences.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Shanisa,
Thank you for the fantastic feedback! We’re proud that our knowledgeable Aptive team is making such a positive impact on your pest control experience. It means a lot to us to be your trusted partner in keeping your home comfortable. We look forward to continuing to serve you with the same care and expertise!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Wallace,
Thanks for your feedback—it’s great to hear there haven’t been any issues with your service! We understand that review requests can feel repetitive, and we truly appreciate you taking the time to share your thoughts. Your input helps us continue improving and ensures we’re providing the kind of experience you expect from Aptive. We're grateful to have you as part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Tara,
Thanks so much for the kind words! We’re thrilled to hear that you were pleased with the level of detail our Aptive service professional provided. Delivering thorough, high-quality service is something we take pride in, and it’s great to know that it made a positive impact. We appreciate you being part of the Aptive family!
-Jasmine
You guys have charged me 4 times
You guys have charged me 4 times. You have only been inside my house once. You give me times when no one is home. You havent done my back yard at all. I am doing all of the spraying on my own, but yet I am still paying you guys. I try to get ahold of you via your website and it goes into a loop. I just want to cancel my service please.
28 May 2025
Reply from Aptive Pest Control - Austin
Hi Greg,
Thank you for sharing your experience — we’re really sorry you’re feeling frustrated, and we completely understand your concerns. Providing the highest level of service and making sure you’re seeing the value you’re paying for is a top priority for us at Aptive, and we fell short in delivering that in your case.
We’re truly sorry for the confusion with your payments and the scheduling of your service visits — that’s not the experience we want for any of our customers. We appreciate your patience and the opportunity to make things right.
Please reach out directly to our team at socialmedia@goaptive.com so we can address your account, make sure your payments align with your service, and process your cancellation if you wish. We’re here to help and want to make sure you feel heard, valued, and treated fairly.
Thank you for choosing Aptive, and we hope we can resolve this for you.
-Jasmine
Contract Misinformation!!!
A lot of misinformation on this service. I was a loyal customer that re-signed up again but after this experience I will never go back to this company and inform everyone in my neighborhood and everyone I know NOT TO SIGN ANY CONTRACTS with them. I should have given ZERO stars if that is an option!!!!
11 June 2025
Reply from Aptive Pest Control - Austin
Hi Cedric,
Thank you for taking the time to share your experience — we’re truly disappointed to hear you feel let down by your recent interactions with Aptive. We value your loyalty and appreciate that you chose to trust us with your pest control needs, which makes your frustration all the more disheartening.
It’s clear there’s a significant disconnect somewhere, and we’re sorry for the misinformation you received. Providing clear, accurate, and helpful information is a top priority for us, and we’re addressing this internally to make sure it doesn’t happen again.
While we’re sad to lose your business, we would appreciate the opportunity to make things right. If you’re willing, please reach out directly to our team at socialmedia@goaptive.com — we’d be grateful for a chance to learn more about your experience and see if there’s a way we can resolve any lingering concerns.
Thank you again for your feedback, and we wish you the best in keeping your home comfortable.
-Jasmine
Those doing the service have been…
Those doing the service have been friendly and knowledgeable. The wasp control is so much better than what we had previously.
4 June 2025
Reply from Aptive Pest Control - Austin
Hi James,
We’re so glad to hear that you’ve noticed a real difference with Aptive’s wasp control! It means a lot to know our service professionals have made a positive impression with their friendly and knowledgeable approach. Creating a space you can feel comfortable in is what we’re all about, and we truly appreciate you trusting Aptive to protect your home. Thanks for being part of our community!
-Jasmine
The service was excellent, but….
The service was excellent. Quick, thorough and reacted to my suggestions. One point deducted because they were scheduled for last week and never showed or informed me of a problem. I just got a notification of a new day after the fact.
2 June 2025
Reply from Aptive Pest Control - Austin
Hi Mott,
Thank you for your kind words and for recognizing the quick and thorough service from our team! We’re glad to hear your suggestions were heard and addressed — that’s exactly how we want to work with our customers. We apologize for the scheduling mix-up and the lack of communication on our end. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. If you’d like to connect directly, please reach out to us at socialmedia@goaptive.com so we can ensure everything goes smoothly moving forward. Thanks for being part of the Aptive family!
-Jasmine
My areas are bug free!!
I’m happy with the service and the employees who go all out to keep my house and yard free of pests
30 May 2025
Reply from Aptive Pest Control - Austin
Hi Joann,
We're so glad to hear you're happy with your service and the extra care our team brings to your home and yard! At Aptive, we take pride in going the extra mile -- not just to keep pests away, but to make sure you feel confident and cared for every step of the way. Thank you for trusting us to protect your space. We're lucky to have you in the Aptive family!
-Jasmine
Whoever is Managing Austin Texas needs…
Whoever is Managing Austin Texas needs to learn to actually communicate and reach out to customers who have requested a conversation... multiple techs, and multiple phone agents overseas have told me that a request has been sent (or a direct conversations has been had) with the Austin manager.. But I NEVER have received a call from him. I need to confirm that the pest treatment instructions for my property were added to my account ... they have been incorrect for years and I sent new text instructions to the last tech but he couldn't add them to my account and said the manager would have to. CALL ME to confirm they were added (and leave a voicemail if I don't answer!!!) 512-947-3705
20 May 2025
Reply from Aptive Pest Control - Austin
Hi Jarod,
Thank you for sharing your experience with us. I’m really sorry to hear about the communication challenges you’ve faced with our Austin team—this isn’t the level of service we aim to provide at Aptive. I completely understand how frustrating it must be to feel unheard, especially when important treatment instructions for your property need to be accurately recorded.
I’m going to personally ensure that your instructions are reviewed and updated in your account as soon as possible. We truly appreciate your patience and the chance to improve your experience with Aptive.
-Jasmine
Neutral satisfication with the service
Tech seemed spent very little time doing the outside of the house, Scheduling a window for the service was a hassle. Had to be rescheduled
17 May 2025
Reply from Aptive Pest Control - Austin
Hi Paul,
Thank you for sharing your experience with us. We’re sorry to hear that scheduling your appointment was more complicated than it should have been and that you felt the time spent on your home wasn’t up to expectations. At Aptive, we want every visit to be thorough and hassle-free, so your feedback is really important as we work to improve. Please feel free to reach out so we can review your service and make sure future visits meet the high standards you deserve. We appreciate you being part of the Aptive family and thank you for your patience as we strive to do better.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Emily,
Thanks so much for the kind words! We’re really glad to hear that our service has been making a difference in keeping your home comfortable—that’s exactly what we’re here for. At Aptive, we’re all about creating peace of mind through reliable protection, and it means a lot to know you’re seeing those results. We’re lucky to have you as part of the Aptive neighborhood!
-Jasmine
Great service
Gray listened and addressed my concerns regarding the amount of mosquitos coming in our home.
17 May 2025
Reply from Aptive Pest Control - Austin
Hi Becky,
Thank you for sharing your experience! We’re so glad to hear that Gray took the time to really listen and address your concerns about the mosquitoes. At Aptive, we know how important it is to feel heard and cared for, especially when it comes to keeping your home comfortable.
We appreciate you being part of the Aptive family and are here whenever you need us. Don’t hesitate to reach out if you have any more questions or concerns — we’ve got your back!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Alicia,
Thank you for your kind words! We’re thrilled to hear our service professional was efficient, knowledgeable, and polite—that’s exactly the kind of experience we aim to provide at Aptive. We appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same dedication.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.