So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not
Company replied
My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who k... See more
Company replied
My baby was given the anti reflux formula from the doctors and I had some questions and concerns regarding how to prepare the formula and the safety and Blanka was very helpful and knowledgeable. I fe... See more
Company replied
Company details
Written by the company
💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week
Contact info
United Kingdom
- 0800 996 1000
- aptaclub.co.uk
4.4
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and detailed response
Quick and detailed response to an online/chat question relating to combi feeding. Very helpful.
29 December 2025
Unprompted review
formula ratios for smaller feeds
I was having some trouble working out a small ratio of formula to what was shown on the tubs! Blanka I Took the time on the online chat to explain it all to me & made sure I understood everything!
thank you again.
12 December 2025
Unprompted review
My experience is always good
My experience is always good. I came to ask Begonia D some questions and she answered them all.
8 December 2025
Unprompted review
Worse company to deal with don’t care…
Worse company to deal with don’t care about your babies safety, found plastic in my babies powder, contacted them about it, blamed me for putting it there, this isn’t the end off it
Further your to your reply your company is pathetic your milk powder cost £14.50 on a supermarket band you give me a £10.00 Tesco voucher to cover the cost off a new tub, so not only did you basically cause a choking hazard for my baby you also leave me out of pocket complete joke off a company and you can be sure I will be going to the media about it
1 December 2025
Unprompted review
Reply from Aptamil UK
Hi George,
We’re really sorry to hear about what you’ve experienced, and we completely understand how upsetting and concerning this must have been for you. Your baby’s safety is incredibly important, and this is absolutely not the standard of quality or care we want anyone to receive.
Please could you send us a DM or get in touch with our Careline team on 0800 996 1000 so we can look into this urgently and investigate what’s happened? We’d really like the opportunity to resolve this for you as quickly as possible.
Thank you for bringing this to our attention, we truly want to make this right for you.
All the best,
Yasmine and the Aptamil UK team
Blanka I was so so helpful and…
Blanka I was so so helpful and reassuring.
28 November 2025
Unprompted review
Begonia is very helpful and lovely to…
Begonia is very helpful and lovely to speak to . I was having trouble finding hungry baby but she helped me
12 November 2025
Unprompted review
Update Required for Delayed Order
Good afternoon,
My order was placed on 10/10/25 with next day delivery paid for. As of 23/10/25, I have not received any updates or explanation regarding the delay.
23 October 2025
Unprompted review
Reply from Aptamil UK
Hi Kristina,
We’re really sorry to hear about the delay with your order, especially after selecting next-day delivery. So we can look into this for you, could you please send us a DM with the following details?
Your order number
Full name and delivery address
Retailer or website where you placed the order
Once we have this information, we’ll investigate and get back to you as soon as possible.
Best wishes,
Cedrine and The Aptamil Team 💙
Product query
Begonia D was very helpful and provided all the information I required. She was extremely thorough. Thank you
1 October 2025
Unprompted review
Formula delivered gone off
Ready to drink formula delivered twice gone off. Lumpy and smelly. Ordered direct from Aptamil. Expiry date in December, but already gone bad in Sept when they arrived. Ignored by customer services who I spoke to but never came back to me on email like they claimed they would. Very disappointed.
12 September 2025
Unprompted review
Reply from Aptamil UK
Hi Rose,
We’re so sorry to hear about your recent experience and can completely understand how disappointing and frustrating this must have been for you. This is absolutely not the level of service or quality we want our customers to receive.
Please could you send us a DM or contact our Careline team on 0800 996 1000, so we can look into this urgently and get it resolved for you?
Thank you for bringing this to our attention. We’d really like the chance to make this right for you.
All the best,
Alicia - The Aptamil UK Team💙
Really kind and helpful!
Begonia was so helpful and answered all my questions quicky in a way I could understand, and even wished my baby well as he's been poorly. Thank you so much for all your help x
18 September 2025
Unprompted review
Reply from Aptamil UK
Hi Keira,
Thank you for your kind words and 5⭐ review. We’re so pleased to hear that Begonia was able to support you with clear advice and a caring touch. We’ll be sure to pass along your lovely feedback to her. Wishing your little one a speedy recovery
Best wishes,
Cédrine, Aptamil UK 💙
It helped
So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort.
Going through cows &gate and c&g comfort baby got constipated, we went from midwife, health visitor to gp. Was told to give baby extra water (baby was 4wks old) didn't help...
They did tested poop. I want to point that poop was green.
So I decided enough is enough and i decided to change the formula to aptamil comfort. Within a week colour of poop changed. Baby started pooping easier. She still poops every 3 days but now (7wks) poop has turn yellowish- and much less green which is normal on formula-breast baby. So I do recommend this product. The only downfall is the price.
REALLY?! £18.
Greedy blodsuckers...
3 September 2025
Unprompted review
Reply from Aptamil UK
Hi Kat,
Thank you for sharing your experience. We’re pleased to hear that Aptamil Comfort has helped make feeding a little easier for your baby. Your feedback is valuable to us. We’ll be sure to pass this on to our team.
Best wishes,
Cédrine, Aptamil UK 💙
Excellent advice
Used the what’s app msg function.
Reply within minutes- excellent advice from begonia. Very reassured now and more content with transitioning to level 2 formula now. Very informative
11 August 2025
Unprompted review
Reply from Aptamil UK
Hi Natalie,
So glad our WhatsApp team (and Begonia in particular) could reassure you about moving to Stage 2. If you have any other questions along the way, we’re always here to help.
Kind regards,
Cédrine, Cow & Gate ❤️
Been very nicely told 'no'
Couldn't see the product purchase option anywhere on the site so I asked for help. It's been explained product needed to be ordered via a pharmacy. Very nicely ;)
17 July 2025
Unprompted review
Reply from Aptamil UK
Hi Alicja,
Thanks so much for your lovely review!
We're really glad we could help and that you felt well looked after. If you ever need anything else, we're always here to help!
Best wishes,
Cédrine from Team Aptamil
Begonia provided excellent service
Begonia provided excellent customer service when I had questions on how to prepare formula! I would recommend Aptamil to anyone looking to use baby formula.
7 July 2025
Unprompted review
Reply from Aptamil UK
Hi Lauren,
Thank you so much for your lovely review! We’re so pleased to hear that Begonia was able to help, we’ll be sure to pass on your kind words to her.
We really appreciate your recommendation and wish you and your little one all the best
Best wishes,
Cédrine, Aptamil UK 💙
Anti Reflux questions
My baby was given the anti reflux formula from the doctors and I had some questions and concerns regarding how to prepare the formula and the safety and Blanka was very helpful and knowledgeable. I feel much more at ease now thank you.
4 July 2025
Unprompted review
Reply from Aptamil UK
Hi Martha,
Thank you so much for your kind review. We're really glad to hear that Blanka was able to support you and put your mind at ease, we'll make sure she sees your lovely feedback.
Wishing you and your little one all the best on your journey
Best wishes,
Cédrine, Aptamil UK 💙
I needed some reassurance on formula
I needed some reassurance on formula quantities and I spoke with Leanne who was so helpful & lovely to speak to.
3 July 2025
Unprompted review
Reply from Aptamil UK
Hi Amy,
Thank you so much for your lovely review! We're so pleased to hear that Leanne was able to offer the reassurance you needed, we’ll be sure to pass on your kind words to her.
Wishing you and your little one all the very best on your feeding journey
Best wishes,
Cédrine, Aptamil UK 💙
Leanne is really helpful
I spoke to Leanne and she was really helpful. Provided links and a huge range of information; exactly as I needed. I love the aptamil brand and having somebody available to chat is a real benefit.
30 June 2025
Unprompted review
Reply from Aptamil UK
Hiya, Thank you so much for your lovely feedback! 💙 We're thrilled to hear that Leanne was able to support you with everything you needed. It's great to know that having someone to chat with made a difference we're always here whenever you need us. Thanks again for your kind words and for being part of the Aptamil family! 🌟
Best,
Prash from team Aptamil
Aptamil Advanced
My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who kindly shared some detailed information that I found very helpful. Overall, I am happy with the product and the service I have received from Leanne and previously from the team at careline.
23 June 2025
Unprompted review
Reply from Aptamil UK
Hiya, Thank you so much for your thoughtful message! 💙 We're really glad to hear that Leanne was able to support you with clear and helpful guidance as you prepare to take the next exciting step into weaning. It means a lot to know you’ve had a positive experience with both our product and our Careline team. We’ll be sure to pass your kind words along to Leanne! 😊
Best,
Prash from team Aptamil
Leanne was very helpful and informative…
Leanne was very helpful and informative when I asked a question about changing over formula for my baby due to constipation, she also gave me some tips to help!
23 June 2025
Unprompted review
Reply from Aptamil UK
Hi Patsy,
Thank you so much for your lovely review! 💛 We're so pleased to hear Leanne was able to support you with helpful advice and tips. Your kind words mean a lot, and we’ll be sure to pass them on to Leanne! 😊
Best,
Prash from team Aptamil
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