First time I shopped here in years as I was sent a discount voucher online. Happy with the quality of the products but I returned everything as I’d seen similar products at lower prices elsewhere. So... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Apricot clothing. I especially love the matching sets, so treated myself to a skirt with a matching top set and a culottes/ shirt matching set. Got a notification to say my order had been des... See more
I found 2 dresses in New Look, the style is just right for my curvy figure, so stylish and comfortable so I bought 2 more on line, they are different fabrics but same style. Love them and have random... See more
I bought trousers recently, they are my absolute favourite item of clothing. Such lovely quality. Not my first item from Apricot, but definitely my fave. I've never had a bad purchase from them, but... See more
Company details
Written by the company
We are passionate about prints and are constantly seeking new, innovative prints that are easy to wear. Our inspirations come from all over the world. Each season we aim to satisfy our customers by offering new and exciting garments. You can shop our latest trends and largest selection online at www.apricotonline.co.uk.
Contact info
United Kingdom
- cs@apricotonline.co.uk
- apricotonline.co.uk
4.4
Excellent
20K reviews
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Lovely clothes very impressed with the…
Lovely clothes very impressed with the service too
25 June 2026
Great service
I ordered a pair of culotte trousers online having seen them in a shop that didn’t have my size. Ordering was simple. There was a welcome offer of £5 off. Therefore even with postage they were £1 less than I’d seen them for. Delivery was very fast. I’m very happy with my purchase.
Thank you
Ann
25 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor service
Ordered on line. Eventually received a message stating dispatch of my order. Then received a message stating refund being issued.
Message to customer service asking what was happening, no answer to date.
25 June 2026
Reply from Apricot Clothing U.K.
Hi Kay,
Thank you for your message.
We’re sorry to hear that your order was refunded. Looking into this, this was due to it being out of stock when we went to pick it and a member of the team has since responded to your email to advise of this.
We do apologise for any confusion caused by the automated email and for any disappointment caused on this occasion.
Kind regards,
Rachel
Delivery was quick
Delivery was quick, the quality of clothing for the price is great. Great variety of clothing that are true to size.
24 June 2026
Order has never arrived
Order has never arrived. Limited communication from vendor. Still chasing.
18 June 2026
Reply from Apricot Clothing U.K.
Hello,
I'm so very sorry to hear that your order did not arrive and understand how disappointing this must have been.
Thank you for your feedback. I can see that by the time your review was posted this was already being investigated. I can see that our Customer Care team have already completed their investigation with the courier, who confirmed that the parcel had been lost in transit.
They have been in touch with you via email to confirm that a full refund, including the delivery charge, had been arranged.
We sincerely apologise for the inconvenience and frustration this situation caused, and we appreciate your patience while we worked with the courier to reach a resolution, and hope to offer you a more positive shopping experience with us in the future.
Kind regards,
Cas
Beautyful dresses in good quality as…
Beautyful dresses in good quality as usual! Easy accessable delivery information and fast delivery!
24 June 2026
Staff being very helpful!
24 June 2026
Had some lovely clothes from Apricot
Had some lovely clothes from Apricot. Great delivery and a good website
24 June 2026
Fast delivery and quality clothes, expensive returns
Fast delivery and quality clothes. I’m deducting a star for the price of returning an item. It cost me €10, which is far more than most online clothing stores.
23 June 2026
The dress arrived on time
The dress arrived on time, packed in a nice way so it has no creases. Lovely dress for the summer I definitely will buy again ..
17 June 2026
Customer Service helpful
Dresses were lovely. 1 did not suit me and I was having problems with the return process not accepting my address. I contacted customer service and they simplified it all by emailing the appropriate label. I got that email within a couple of hours of sending mine. Great service
24 June 2026
Bought a beautiful blue summer dress…
Bought a beautiful blue summer dress from Apricot. I’m thrilled with the quality and it’s true to the image in the photo.
Very quick delivery.
16 June 2026
Unable to place an order an online
Unable to place an order an online - orders keep failing and saying that unable to take payment. It happened when I tried by Card and Amazon pay. My account is full of failed orders. Very frustrating since I can almost guarantee that what I want will be out of stock before I can buy. Must be losing quite a few sales if there is an issue with the Web!! The website is terrible, clunky and slow. Such a shame as I love the clothes. Trying to get through to customer service is also really hard!! They take DAYS to respond.
3 July 2026
Unprompted review
Reply from Apricot Clothing U.K.
Hi Tash,
Thank you for your feedback.
We're sorry to hear that you had difficulties trying to place an order and we understand how frustrating this must have been.
Looking into this, we can see that a member of the team responded to your initial enquiry on the same day and we can confirm that you have since been able to place your order successfully online and it was delivered on 7/7/26.
We appreciate you taking the time to share your feedback about the website performance and our response times. Customer feedback is important to us and we'll ensure this is passed on to the relevant team.
Thank you for your patience and we hope you enjoy your new items.
Kind regards,
Rachel
Usual great quality clothing
Usual great quality clothing from Apricot, I ordered 2 dresses and sent one back as it didn’t suit me, but the original delivery was quick and efficient and the return was super easy and my refund issued no problem.
I will definitely be using the online service again.
23 June 2026
Great experience
Great experience. Easy to order.. The dress arrived and was lovely, great material.. But,sadly didn’t suit me. Sent back and the quickest refund I’ve ever had. Highly recommend
16 June 2026
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