Great customer service, always give me a call if something needs substitute so I have a choice very friendly on phone and delivery drivers
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery guys are brilliant,always cheerful,polite ,even on a Sunday morning Awalys ask how I'm doing,everything ok, (Mobility issues)leave saying enjoy the rest of your day.items priced same as... See more
Company replied
Have used this shop for several years. Only signed up to the delivery service maybe a month ago. Shop staff always helpful, friendly, and engaging. Deliveries have been great - experience has been it... See more
I keep getting issues when logging into the Appyshop app which is annoying. This usually prevents me from ordering as I can't get logged in, it keeps displaying an error message or access denied. I... See more
Company replied
Company details
Written by the company
Buy groceries from a local store for delivery or collection.
Contact info
United Kingdom
- social@appyshop.co.uk
- appyshop.co.uk
4.5
Excellent
689 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from APPY SHOP
Hi Irene,
Thank you for your feedback.
We're sorry to hear you had a missing item.
We've just had a look at your most recent order, and couldn't see the mandala colouring books listed.
Please can you fill in the enquiry form by copying the link below, we can then look into this further for you:
https://appyshop.co.uk/contact-us
Reply from APPY SHOP
Hi James,
Thank you so much for taking the time to leave us a 5-star review.
We're so pleased to hear you've had a positive experience and we greatly appreciate your continued support!
Don't forget to tell your friends about APPY SHOP 😊!
APPY SHOP took money from my card when…
APPY SHOP fraudulently took money from my card when they dont even work with the store NISA VIRGINIA QUAY any longer. I called the store and they said they no longer work with APPY SHOP and haven't for years so APPY SHOP FRAUDULENTLY TOOK MONEY FROM MY CARD AND THERE WAS NO ORDER PLACED WITH THE SHOP. DO NOT USE APPY SHOP
27 September 2023
Unprompted review
Reply from APPY SHOP
Hi Tim,
Thank you for your feedback.
We can see you placed an order with Nisa Virginia Quay, unfortunately they were unable to process this.
As Nisa Virginia Quay didn't fulfil your order and it was cancelled, we can confirm no money has been taken from your bank account.
You may see a £1 card verification transaction show as pending on your banking app, however this is never actually paid out of your account and will usually disappear in a couple of days.
If you would like to discuss this further, please copy the link below and fill out the form:
https://appyshop.co.uk/contact-us
Waste of my time
Found the product I wanted and went through the required sign-up. When they had all my details I then found out that the nearest stockist was 30+ miles away and did not deliver to my postcode, not one of the listed stockists in the UK would deliver. What's the point if the shop has to be just round the corner? Had that been the case I wouldn't have been looking online.
That's half-an-hour wasted that I'll never get back
18 September 2023
Unprompted review
Reply from APPY SHOP
Hi,
Thank you for your feedback.
We're sorry to hear you couldn't order the product you were looking for.
APPY SHOP provides a platform for local businesses to offer an online delivery or click & collect services for their customers. Each retailer will configure how far they deliver to.
We are adding more stores on a weekly basis, so if you don't have a local store listed at present, please come back at a later date.
Would give 0 stars
Would give 0 stars. Placed an order. Phoned the store to ask how long, said they don’t do deliveries out of that store. I’ve been charged for it. Still no sign at all.
12 September 2023
Unprompted review
Reply from APPY SHOP
Hi,
Thank you for your feedback.
We’re sorry to hear about your recent order issue.
The store you've shopped from operate a “Hub and Spoke” system, where a larger store will fulfil the order and delivery service. In this instance your order will have been processed at a different store to the one you ordered from.
We previously sent you the link to contact the store directly, we'd be more than happy to send this over to you again.
If possible, please can you fill in the enquiry form by copying the link below, this way we can continue looking into this for you:
https://appyshop.co.uk/contact-us
2nd delivery on time and fast delivery…
2nd delivery on time and fast delivery like the fact they call if something is not available will definitely be tell people to use
12 September 2023
Unprompted review
Reply from APPY SHOP
Hi Mr Cooper,
Thank you so much for taking the time to leave us this amazing 5-star review.
We're so happy to hear you've always had a great experience using the service and we greatly appreciate your support 😊!
Good all round
Great courier good service delivered quickly first order and very pleased will use again
.
8 September 2023
Unprompted review
Reply from APPY SHOP
Hi Anne,
Thank you so much for leaving us a lovely 5-star review.
We're so happy to hear you've had a great experience using the service and look forward to you shopping again!
Don’t forget to tell your friends about APPY SHOP 😊!
They have never got I want
28 August 2023
Was 1 hour late
Was 1 hour late, and stuff were missing from order but was still charged called shop and got rude staff member refusing to help
28 August 2023
Reply from APPY SHOP
Hi Francis,
Thank you for your feedback.
We’re sorry to hear about your recent order issue.
If possible, please can you fill in the enquiry form by copying the link below. This way you can let us know what items you are missing, and we can contact the store directly for you:
https://appyshop.co.uk/contact-us
Please let us know if there is anything else we can help you with!
Delivery drivers friendly
Delivery drivers friendly, always on time. Like that they call u when ur product is not available and provide alternatives.
28 August 2023
Reply from APPY SHOP
Hi Steven,
Thank you so much for taking the time to leave us this lovely 5-star review.
We're extremely happy to hear you've always had a great experience using the service!
Don’t forget to tell your friends about APPY SHOP 😊!
Absolutely love this shop awesome…
Absolutely love this shop awesome customer service 7 days a week always happy to help and never fail to do so what else can I say
28 August 2023
Reply from APPY SHOP
Hi Lisa,
Thank you so much for your lovely 5-star review.
It's amazing to hear you've had a great experience using our service!
Don’t forget to tell your friends about APPY SHOP 😊!
10 out of 10 service.
The delivery was on time and the delivery driver was very pleasent and helpful.First class service
3 August 2023
Unprompted review
Great service as always
29 July 2023
Always the same short dated food…
Always the same short dated food substitutes without telling you missing items won’t be ordering again as this has happened a few times now
30 July 2023
Unprompted review
Excellent customer service
I want to highlight the excellence from chloe (castlemilk one o one). I had an issue with an order, and she went above and beyond to help me.
Excellent customer service
22 July 2023
Unprompted review
They are so reliable
They are so reliable and friendly, keep you updated. Plus they are local ! Highly recommend 😁💙
18 July 2023
Unprompted review
Best delivery service Use the delivery service all most every…
Use the delivery service all most every day! The drivers are brilliant and always make sure if they don’t have the right stock they replace it with something else, they definitely go above and beyond always on time x
16 July 2023
Unprompted review
What a wonderful group of people
What a wonderful group of people, delivery was made in plenty of time, the young girl was so polite and informed me there were also strawberries, cream and meringue nests in my order, free of charge as a thank you for shopping with Touts. Thank you so much guys
15 July 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.