Appliance Centre Reviews 

5,936
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the efficiency and helpfulness of the staff, who are often described as courteous and knowledgeable. Many people appreciate the competitive pricing and the wide selection of products. The delivery service consistently receives positive feedback for its promptness, clear communication, and the care taken by friendly drivers, often offering free delivery and flexible scheduling. However, some customers also noted occasional issues with delivery, including unexpected delays, changed dates without notification, or items not arriving as scheduled. A few other people also felt that delivery drivers sometimes did not provide the expected level of service, such as refusing to move appliances beyond the entrance or not unpacking items. Additionally, some reviewers experienced problems with third-party delivery companies, leading to complications.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting promptness, clear... See more

Service

People report positive experiences with service, often highlighting professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about product, highlighting the quality and competitive pricing of the... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and excellent compared... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,936)

370 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our falcon very expensive cooker was…

Our falcon very expensive cooker was delayed by range master, instead of arriving a week before kitchen fitting it arrived two weeks after- and our fitters fee included install and removal of old cooker, and could not be reduced as we failed to provide cooker. Nigel and all the staff were exceptional in communication with us and range master to sort it out and even arranged to unpack and install it. Things can go wrong, what matters is a quality retailer willing to sort problems out. Well done.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not use fitting service, trying to charge me twice!

Ordered an induction hob through Appliance Centre and paid £175 for fitting service with Kaboodle. After filling out a questionnaire, that required the knowledge of an electrician, they arranged to fit it on 13 January. They turned up and after approximately 3 minutes said they could not fit it as it needed a hard wire electrical supply and a double socket being moved. As I have a double oven hard wired I was thinking that would have been sufficient, as I am not an electrician! And why the sockets being moved? Confused, numerous phone calls were made by myself and an electrician, to the fitter, to find out what was actually needed, we got no reply! Kaboodle were also unhelpful. Messaged Appliance Centre through their website, no reply. Phoned them for a refund and was told I would be charged a callout fee, then received an email offering nothing. Have now got the supply switch fitted, so emailed Appliance Centre to arrange fitting and they want a further £175! That is not going to happen! Do not use the fitting service, you could regret it.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Bosch Dish Washer

User friendly website to place an order. Good communication from the delivery firm. The dish washer arrived on the appointed date by polite staff. Unfortunately we haven't been able to test the machine yet as the kitchen renovation has not been completed till next week. According to the document from the Appliance Centre we should report any problem on the machine within 2 days, which is rather unreasonable short time scale.

20 March 2026
Rated 5 out of 5 stars

Very efficient company

Very efficient company, our appliance arrived safely.

Phoned and ordered appliance and clear informative instructions given
No problems at all, phone calls answered quickly and efficiently Would definitely use them again should the need arise.

25 March 2026

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