Appliance Centre Reviews 

5,918
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff from initial contact to delivery. Many people appreciate the competitive pricing, often finding better deals than elsewhere, along with prompt and well-communicated delivery services. Reviewers also praise the delivery drivers for their politeness, care, and helpfulness, often providing updates and ensuring safe placement of products. However, some customers also noted issues with delivery, including unexpected delays, rescheduled dates without notification, or complete cancellations. A few other people also felt that delivery personnel were occasionally unhelpful, refused to move items beyond the entrance, or arrived as a single person for a two-person job.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting helpful and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, quick,... See more

Product

Customers had positive experiences with product, often praising the wide range of products available to suit... See more

Price

Reviewers highlight positive aspects of price, with many customers finding competitive and good deals on... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,918)

378 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good honest impartial advice

Brilliant range if products. Good honest impartial advice.
Always great service from the appliance center. Staff are all knowledgeable friendly and give good solid advice.
Product range is second to none, with something to suit all budgets.
Highly recomended

7 July 2026
Rated 5 out of 5 stars

New Dishwasher

Ordered dishwasher on Friday delivered on Monday and collected old dishwasher. All as they said they would do and at a good price.

3 July 2026
Rated 5 out of 5 stars

Good customer service

After doing much research I found this company to be cheaper than other companies for the appliance I wanted.
Their website was easy to negotiate as was their payment page.
Would use this company again and recommend them to friends and family.
The appliance was delivered early on the prebooked date.
All round good customer service!

6 July 2026
Rated 5 out of 5 stars

A1 service

Considering the driver had travelled a little over 200 miles he arrived at 07.40! He was most helpful and took great care of our property and our new freezer and was extremely polite.
Well done, top marks.

6 July 2026
Rated 4 out of 5 stars

Great value for money purchase.

Great value for money purchase.
Just a pity we experienced 2 days of uncertainty regarding delivery which wasted our time waiting in and stressing over what had happened to our delivery, when in fact,it was never in the van in the first place.After realising the error our valued new Miele was delivered a day late.
Michelle in customer service was brilliant, getting this error remedied,thankyou.

24 June 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and apologies for the delay in the delivery getting to you.

Rated 1 out of 5 stars

The specific delivery date had been…

The specific delivery date had been booked weeks ahead but was postponed by a day at the last minute, upsetting all my arrangements.
When it finally arrived at the very end of the next day, the delivery driver was surly and disagreeable and refused point blank to take the appliance beyond the entrance hall to the flats because the package was too large to go in the lift. My neighbour, who had let him in, was subjected to a most unpleasant diatribe. Fortunately my kitchen fitter, who was about to leave,
unpacked the appliance, put it in the lift and placed it in the apartment himself.
I suggest you change your delivery company!

18 June 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and apologies that the delivery didn't go ahead as we, or you, would like. Your comments have been passed to our delivery partner as a way for them to improve the service they provide on our behalf.

Rated 5 out of 5 stars

Great experience - highly recommend

Really pleased with my experience with Appliance Centre. I bought several electrical items from them recently and couldn’t fault the service.

Nigel has been so helpful from the start, answering my questions and making sure I got exactly what I needed. It’s rare these days to find customer service that’s this good.

The prices were excellent too – better than other places I looked at – and everything was straightforward and hassle-free.

Overall, a great company to deal with. Friendly, helpful, competitive prices, and excellent service. I’d happily buy from them again and would definitely recommend them to others.

12 June 2026
Rated 1 out of 5 stars

Very Disappointing

Very Disappointing - I ordered a product from Appliance Centre and selected an available delivery date that suited me. The day before, I received texts from their delivery partner, Furdeco, saying they were attempting delivery on the wrong day, followed by another message saying delivery had failed - even though they made no attempt to deliver the item.

I then spent 40 minutes on hold to Furdeco, only for the call to be answered and immediately disconnected. After another 40-minute wait, I was told delivery would not happen as planned and they would not be in my area for another four days.

The only reason I ordered from Appliance Centre was because they offered a quick delivery date that worked for me. Very poor experience and I will not order from this company again.

19 June 2026
Unprompted review
Appliance Centre logo

Reply from Appliance Centre

Hi Mr Dunn - Many thanks for taking the time to leave us a Trustpilot review. Any & all feedback is really appreciated as it helps us improve the service that we provide.

Firstly we apologise for the issue surrounding the failed delivery from our logistics partner. We select our delivery partners with customer service & reliability as the most important factors. Unfortunately sometimes issues do arise & for this we unreservedly apologise as we do not have total control over the operations of our partners.

kind regards

Appliance Centre Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look