AstroPay holds your money hostage — Do NOT trust them! On September 7th, I tested AstroPay with a small transfer about usd 12 from Argentina to my Wise UK account. It worked fine, so I tried se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What can I say? Just amazing! Though you take long to resolve a case on transactions, but I understand it is a matter of trust; however, when someone provides all his/her details on the same you can t... See more
Company replied
Had some issues in the beginning, but support helped me and managed to sort things out. Part of the internal team reached out through other platforms to explain what caused the issues and ensure it wo... See more
Company replied
So i had an issue and emailed their customer service team via email and they responded within 10 mins (not an auto reply), i was shocked how fast it was as they companies take at least 24 hours to... See more
Company replied
Company details
About AstroPay
Written by the company
AstroPay is the global wallet for creators, travelers, freelancers, entepreneurs, adventurers, fans... you name it!
Manage your money globally with ease and confidence. Hold, send, and spend in 50+ currencies.
Contact info
United Kingdom
- app.astropay.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Withdrawal problem
I have just started using the app and am disappointed because I just withdrew to my mobile phone account and the funds have not been received on my side but on their side they have written transaction complete so I don't know but refund me money so I recieve it on my mobile number as I had withdrew it my phone number 0111613307
8 October 2024
Unprompted review
Reply from AstroPay
Hello, Brussels.
Thank you so much for sharing your feedback and bringing the withdrawal issue to our attention. We understand how important it is to have seamless transactions, and we sincerely apologize for the inconvenience caused.
We've sent you a detailed email regarding your transaction, and rest assured, we are taking all necessary steps to prevent this from happening again. Your satisfaction is our top priority, and we're committed to resolving this for you as quickly as possible.
We truly appreciate your patience and understanding during this time. Should you have any further questions or concerns, please don't hesitate to reach out. We're always here to help.
Kind regards,
AstroPay Support Team
Reply from AstroPay
Hola, Ezequiel.
Gracias por tomarse el tiempo de compartir su experiencia positiva con AstroPay. Estamos encantados de saber que está satisfecho con nuestros servicios. Sus comentarios nos motivan a seguir mejorando y ofreciendo la mejor experiencia a nuestros usuarios.
Si tiene alguna sugerencia o necesita ayuda en el futuro, no dude en ponerse en contacto con nosotros. Le agradecemos su apoyo.
Saludos cordiales,
Equipo de Soporte AstroPay
absolutely awful
absolutely awful. They have told me to open an account as they dont return monies to a joint account..This is my only bank account yet they managed to take monies from that account!!
8 October 2024
Unprompted review
Reply from AstroPay
Hello, Royston.
Thank you for your feedback and for letting us know about withdrawing the balance to a joint account.
We have forwarded your issue to the relevant team, and an email has been sent to you, including the resolution from the relevant team. Please kindly check your email.
We appreciate your understanding and are here to assist you further. Please don’t hesitate to contact us if you have any more questions or concerns.
Best regards,
AstroPay Support Team
Withdrawal frustrations case ID…
Withdrawal frustrations case ID 58662460
This is a very frustrating e-wallet to say the least.When you make a deposit all is seamless, when you have to withdraw it is a whole other hussle. Customer support keeps giving the same generic responses and eventually ignore subsequent inquiries. How can your technical team not be able to resolve what you term as a temporary problem for over 24hrs now?
I am disappointed and once this withdrawal is completed I will close my account. I cannot keep following up on the same complaint
6 October 2024
Unprompted review
Reply from AstroPay
Hello, Kevin.
Thank you for your review and for bringing this to our attention.
To assist you better and address your concern effectively, we need a bit more information from you. Could you please respond to the request for more information we sent from Trustpilot platform?
We are committed to resolving your issue as quickly as possible and appreciate your cooperation in providing the necessary details.
We look forward to helping you resolve this matter.
Best regards,
AstroPay Support Team
Timely?
What can I say? Just amazing! Though you take long to resolve a case on transactions, but I understand it is a matter of trust; however, when someone provides all his/her details on the same you can take the shortest time possible because the cash was purposely to do something maybe urgent.
6 October 2024
Unprompted review
Reply from AstroPay
Hello, Augustine.
Thank you for your fantastic review! We’re thrilled to hear that you find Astropay amazing. We also appreciate your understanding regarding the time it sometimes takes to resolve transaction cases. We truly value the importance of trust and security in these matters. However, we recognize that delays can be inconvenient, especially when the funds are needed urgently.
If there's anything more we can do for you, please let us know. We look forward to continuing to serve you!
Best regards,
AstroPay Support Team
customer service…
Astropay has the best customer service and it is fast to use and reliable.
4 October 2024
Unprompted review
Reply from AstroPay
Hello, Edwin.
Thank you for sharing your positive experience with AstroPay! We’re delighted to know that you’re happy with our services. Your feedback inspires us to keep enhancing and delivering the best experience for all our users.
Best regards,
AstroPay Support Team
Physical card deactivated
I've been using it for the past year as a wallet, a few months I requested the physical card. I didn't need to use it, till a few days ago when I was gonna travel, where I realized it was "deactivated". I thought i could ask them to activate my card again, but no, they have to send me another physical card all over again (instead of reactivating the one I already have)
That's completely ridiculous and I've never seen such a thing. If I ask for another one, I use it and then don't use it for another few months till my next trip I'm gonna have to ask for another one all over again.
2 October 2024
Unprompted review
Reply from AstroPay
Hello Alohomora,
Thank you for your review and for bringing this to our attention.
We need more information from you to assist you better and address your concern effectively. Could you please respond to the request for more information we sent from the Trustpilot platform?
We are committed to resolving your issue as quickly as possible and appreciate your cooperation in providing the necessary details.
We look forward to helping you resolve this matter.
Best regards,
AstroPay Support Team
Not diligent and hard to get responses
Case ID - 39546811
Obviously, Astropay is one of the very few wallets out there that work seamlessly. But the moment you encounter any technical problem like transaction failure or even funds did not credit to your account, this is when you will have some hard time dealing with it due to the lack of human chat support and their not so diligent email support team.
I encountered a deposit problem and reached out to their email support on 09/30 with the case ID - 39546811. Despite writing multiple emails they seem very reluctant to provide any updates on emails. As of 10/01, the case is open will no responses.
30 September 2024
Reply from AstroPay
Hello Satish,
Thank you for sharing your experience with us.
Please note that approval times can vary depending on the payment method selected, and are estimated rather than instantaneous. Some common reasons for payment delays include:
Payment instructions were not followed correctly.
The amount paid was incorrect.
The payment was made through a third-party account.
The payment was made after the order had already expired.
If we don't receive confirmation of the payment within the specified timeframe, your payment order status will expire.
Using the information you gave us here, we were able to find your account and record your experience internally. It appears that our dedicated support team has resolved your payment, and given your case the attention it deserves.
Thank you for your patience and for allowing us to resolve this issue for you.
Best regards,
AstroPay Support Team
Super es una billetera con…
Super es una billetera con demasiadas... cosas positivas
25 September 2024
Reply from AstroPay
Hola, Edwin.
Estamos muy contentos de leer tu reseña positiva en Trustpilot. Saber que está satisfecho con AstroPay hace que todo nuestro duro trabajo merezca la pena. Nos comprometemos a mantener este nivel de servicio y a superar sus expectativas.
Si tiene alguna sugerencia o necesita ayuda en el futuro, no dude en ponerse en contacto con nosotros. Le agradecemos su apoyo.
Un cordial saludo,
Equipo de soporte AstroPay
Reply from AstroPay
Hello, Leticia.
Thank you for sharing your positive experience with AstroPay! We’re delighted to know that you’re happy with our services. Your feedback inspires us to keep enhancing our offerings and ensuring the best possible experience for our users.
Best regards,
AstroPay Support Team
The app is great!!!
The app is great because with this I can all transactions, payments, transfers in the same place.
I’m choosing AstroPay and I would like that increase the limits of operations such as add money.
Congrats a team Astro!
Pablo Prymaczok
27 September 2024
Unprompted review
Reply from AstroPay
Hello, Pablo.
Thank you for your positive review! We’re thrilled to hear that you had a great experience with AstroPay. Your kind words inspire us to continue striving for excellence in everything we do.
Best regards,
AstroPay Support Team
UNA BILLETERA VIRTUAL MUY RECOMENDABLE👏👏
25 September 2024
Reply from AstroPay
Hola, Lucas.
Gracias por tomarse el tiempo de compartir su experiencia positiva con AstroPay. Estamos encantados de saber que está satisfecho con nuestros servicios. Sus comentarios nos motivan a seguir mejorando y ofreciendo la mejor experiencia a nuestros usuarios.
Si tiene alguna sugerencia o necesita ayuda en el futuro, no dude en ponerse en contacto con nosotros. Le agradecemos su apoyo.
Saludos cordiales,
Equipo de Soporte AstroPay
Debe ser la mejor billetera virtual…
Debe ser la mejor billetera virtual actualmente en Peru. Super recomendable!
25 September 2024
Reply from AstroPay
Hola, Miguel.
¡Nos alegra mucho leer tu reseña positiva en Trustpilot! Saber que estás contento con AstroPay hace que todo nuestro trabajo sea valioso.
Estamos comprometidos a mantener este nivel de servicio y a sobrepasar tus expectativas.
Saludos cordiales,
Equipo de Soporte de AstroPay
Excelente todo
25 September 2024
Reply from AstroPay
Hola, Pablo.
¡Nos alegra mucho leer tu reseña positiva en Trustpilot! Saber que estás satisfecho con AstroPay nos motiva a seguir trabajando con dedicación. Estamos comprometidos a mantener este nivel de servicio y a superar tus expectativas.
Saludos cordiales,
Equipo de Soporte de AstroPay
Reply from AstroPay
Hola, Santiago.
¡Estamos muy contentos de leer tu reseña positiva en Trustpilot! Saber que estás satisfecho con AstroPay hace que todo nuestro esfuerzo valga la pena. Estamos comprometidos a mantener este nivel de servicio y a superar tus expectativas.
Saludos cordiales,
Equipo de Soporte de AstroPay
Astro pay is the worst
Astro pay is the worst. Allowed me to deposit some cash a without verification now withdrawal is impossible and I have made several attempts to verify my account.
1 July 2024
Unprompted review
Reply from AstroPay
Hello Sadiq,
We sincerely apologize for any inconvenience and frustration this may have caused you. Your experience is important to us and we want to ensure we address your concerns effectively.
We had previously requested additional details through the Trustpilot platform to assist you further. However, we regret to inform you that we have not received a response from you within the indicated period.
Without the necessary information, it is difficult to review and resolve your situation effectively.
To ensure we can help you, please contact us via live chat or our helpdesk at https://contact.astropay.com/support and we will be happy to assist you further.
Thank you for choosing AstroPay and we are committed to providing you with a better experience.
Sincerely,
AstroPay Support Team
A very complete wallet
The truth is that it is a very complete virtual wallet, since it has different currencies and cards both national and international. It has a rewards program for points and Performances in different
17 September 2024
Reply from AstroPay
Hello, Matias.
Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
Started on the wrong foot, but took a good turn
Had some issues in the beginning, but support helped me and managed to sort things out. Part of the internal team reached out through other platforms to explain what caused the issues and ensure it wouldn't happen again which I think gave a personal touch to the interactions. They are working on the speed of their replies, everything has been working fine for the last couple of months.
18 September 2024
Unprompted review
Reply from AstroPay
Hello, Nicolas.
Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
Great Wallet
3 September 2024
Unprompted review
Reply from AstroPay
Hello, Iván.
We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.