Sherry is so nice and personable, she went through the setup process and explained what my home warranty covered, and said if either my wife or I had any questions or concerns that we could call her a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jackie answered all of my questions and sent me the invoice and booklet in a timely manner. She was very pleasant and was helpful answering my questions. One comment that has nothing to do with Ja... See more
Company replied
The customer service & attitude was just delightful during a time that is sooooo frustrating...my agent Brittney was very knowledgeable of offers & the inner workings of my policy...she explained ever... See more
Company replied
Debbi was very friendly and explained that APHW is implementing the new concierge service. This is a fantastic idea! Debbi asked really great questions and took notes on some small improvement oppo... See more
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Company details
Written by the company
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Contact info
49201, Jackson, United States
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4.9
Excellent
706 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Americas Preferred Home Warranty
Hello Trish,
Thank you for sharing your experience! It’s wonderful to hear that Maria provided such helpful, polite, and knowledgeable support.
Also, if you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Yes Maria
Yes Maria, a real live human with great intelligence and superior customer service skills and answered my questions and talked me through the whole process.
14 April 2026
Reply from Americas Preferred Home Warranty
Hello Megan,
Thank you for your kind feedback! We’re delighted to hear that Maria provided such knowledgeable and helpful support and took the time to walk you through the entire process and answer your questions. We truly appreciate you sharing your experience.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Debbie was great
14 April 2026
Reply from Americas Preferred Home Warranty
Hello Brandon,
Thank you for your feedback! We’re so glad to hear that Debie provided a great experience. We truly appreciate you taking the time to share!
Did you know we offer an electronic option for fast and easy payment for approved claims? It’s reimbursement through ACH. Check out the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Erica and Robert,
Thank you for your kind feedback! We’re so glad to hear that Jackie was thorough and professional. We truly appreciate you taking the time to share your experience!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was very meticulous and friendly…
Sherry was very meticulous and friendly to walk me through the APH Warranty services. Thank you! Vivica
14 April 2026
Reply from Americas Preferred Home Warranty
Hello Vivica,
Thank you so much, for your kind words! We’re delighted to hear that Sherry was both meticulous and friendly while walking you through our services. We truly appreciate your feedback and are always here if you need anything!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Friendly and informed.
14 April 2026
Reply from Americas Preferred Home Warranty
Hello Stanley and Rachel,
Thank you for your kind feedback! We’re so glad to hear that Jackie was friendly and well-informed. We truly appreciate you taking the time to share your experience!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Jackie was an amazing concierge
Jackie was an amazing concierge. She was very helpful and welcoming. Easily explained my warranty coverage
14 April 2026
Reply from Americas Preferred Home Warranty
Hello Jerry,
Thank you for your kind words! We’re so glad to hear that Jackie provided such a welcoming and helpful experience. It’s great to know she made your warranty coverage easy to understand. We truly appreciate your feedback!
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
The representative was informed,patient…
The representative was informed,patient and very helpful.
14 April 2026
Reply from Americas Preferred Home Warranty
Hello Kevin,
Thank you for sharing your experience! We’re pleased to hear that Valarie delivered knowledgeable, patient, and helpful service. Your feedback means a great deal to us, and we’re glad you had a positive experience!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Ricardo,
Thank you for your kind words! We’re so glad to hear that Maria provided friendly service and took the time to answer all your questions. We truly appreciate your feedback!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Very friendly and helpful
14 April 2026
Reply from Americas Preferred Home Warranty
Hello Joseph and Amanda,
Thank you for sharing your experience! We’re pleased to hear that Britney delivered friendly and helpful service. We value your feedback and are glad you had a positive experience with our team.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Great customer service
Britney made the experience easy and I had a wonderful time speaking with her.
She is a great asset you your team!!
31 March 2026
Reply from Americas Preferred Home Warranty
Hello Patrice,
Thank you so much for your kind words! We’re thrilled to hear that Britney made your experience easy and enjoyable. We appreciate your support!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Representative was knowledgable
Representative was knowledgable; however, I have not received any information about what the warranty covers.
7 April 2026
Reply from Americas Preferred Home Warranty
Hello Kimberly,
We appreciate your feedback! It’s great to hear Britney was helpful, though we apologize that you haven’t received your warranty coverage details yet. I spoke to Britney, and she resent them today. Please check your SPAM folder.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry is Divine
Sherry is extremely friendly, knowledgeable, patient, and understanding.
9 April 2026
Reply from Americas Preferred Home Warranty
Hello Captain Kirk,
Thank you so much for your wonderful feedback! We’re thrilled to hear Sherry made such a positive impression with her friendliness, knowledge, and patience.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry was AMAZING she knew the answers…
Sherry was AMAZING she knew the answers to my questions. Some questions I didn’t know about were answered. You guys need a whole team of sherrys. If the warranty product is half as good as she is I’m ok with that. Thanks so much…
Shawn L. (aka Shawna inside joke for Sherry)
9 April 2026
Reply from Americas Preferred Home Warranty
Hello Shawn,
Thank you, Shawn, for such an amazing review! We’re thrilled to hear Sherry was able to answer all your questions and even provide insights you hadn’t thought to ask about. We truly appreciate your kind words and are glad she made such a strong impression.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Straightforward well informed quick…
Straightforward well informed quick process thank you
9 April 2026
Reply from Americas Preferred Home Warranty
Hello James,
Thank you for your feedback! We’re so glad to hear Debie made the process quick, clear, and informative for you.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Jackie was very friendly
Jackie was very friendly, knowledgeable and helpful with regards to my new policy!
9 April 2026
Reply from Americas Preferred Home Warranty
Hello Susan,
Thank you for your feedback! We’re so glad to hear Jackie made your experience a positive one by being friendly, knowledgeable, and helpful as you set up your new policy.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Debie is the best
9 April 2026
Reply from Americas Preferred Home Warranty
Hello Jessica,
Thanks for your review! We’re happy to hear Debie provided such an excellent experience.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was great!
9 April 2026
Reply from Americas Preferred Home Warranty
Hello Conner and Sarah,
Thank you for your feedback! We’re so glad to hear you had a great experience with Sherry.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Agent was very knowlegable.
9 April 2026
Reply from Americas Preferred Home Warranty
Hello Brian and Linda,
Thank you for your feedback! We’re so glad to hear Debie’s knowledge made a positive impact on your experience.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Jackie
Jackie, is very pleasant to work with.
I look forward to working with her now abd into the future.
9 April 2026
Reply from Americas Preferred Home Warranty
Hello Kay,
We really appreciate you sharing this! It’s wonderful to know Jackie made such a positive impression and that you feel confident moving forward together. We look forward to supporting you along the way!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
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