I'm a client of Apfelkiste.ch for many years now. I love the ratio quality/price of their products. The client service is excellent. Recently I was even more surprised by their responsible approach in... See more
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I ordered the wrong product. It was delivered overnight (great!). I contacted apfelkiste that I wanted to return the product. In 48 hours I got feedback: I got a voucher and I do not have to return th... See more
Too kind! Did not need to send back my item and still receiving a refund. Finding it hard to accept, but it is definitely a great gesture to help minimise CO2 emissions.
Apfelkiste is a terrible organisation. It refuses to send invoices per email. They keep referring to their partner availabill AG, who is supposed to send us an invoice per post. We still did not recei... See more
Company details
Written by the company
Wir bieten dir ein Einkaufsvergnügen der Extraklasse, von dem schon über drei Million zufriedene Kunden profitiert haben. Denn über 60'000 Artikel sind permanent an Lager und warten darauf, den Besitzer zu wechseln. Wir haben ein enorm breites Sortiment, egal, ob du eine Handyhülle, Schutzcase oder anderes Handyzubehör bei uns suchst oder einfach nur ein nettes Gadget als Geburtstagsgeschenk. Aber auch in Sachen Sport- und Fitness, Garten sowie Outdoor und auch Schmuck oder Deko sind wir vielfältig und bestens ausgestattet und haben alles, was das Herz begehrt und du für ein erfülltes Leben brauchst.
Contact info
Brown Boveri Str. 7, 5400, Baden, Switzerland
- apfelkiste.ch
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Broken screen protector- no refund.
Ordered screen protector for phone. It arrived broken. Quickly replaced. Replacement broke immediately on removing cellaphane packaging.
Apfelkiste are refusing to refund me.
20 May 2020
Unprompted review
Great service
Great service, good products and really fast delivery! I am very happy with my purchase
19 May 2020
Unprompted review
Very impressive service
I was impressed by your response to my return item request. You chose to give me a voucher instead of accepting a return. This is very unique approach.
Good luck in your business!!!!!
14 May 2020
Unprompted review
Perfect service
6 May 2020
Unprompted review
They refused to refund me after…
They refused to refund me after returning the item in its original condition
17 February 2020
Unprompted review
Very bad experience
Very bad experience. Bought a iphone 11 pro case with bullet-proof glas on both side. I dropped it from the level of my knee to the tramway floor and it broke. Not impressed by the quality and on top they denied an exchange. Never again
11 February 2020
Unprompted review
I paid 45 francs for a Samsung Tab S4…
I paid 45 francs for a Samsung Tab S4 Cover Keyboard.
IT DOESN'T FIT. One centimeter too narrow. It is useless.
I wish I could show a photo.
13 August 2019
Unprompted review
Products are good if you happen to get…
Products are good if you happen to get the correct one - their product description is bad and important stuff can be overlooked. If you do have a problem, yes: client service responds to your emails almost immediately. However, it is not at all helpful in many ways: they tend to not take their clients' issues seriously and have generally not a client-focused attitude when trying to solve clients' issues. I have now cancelled my account with them since I have made two bad experiences without much I could have done differently. Very disappointing and definitely not usual Swiss standard!
9 August 2019
Unprompted review
low quality products
low quality products, really low not a swiss quality. Fast delivery though.
17 July 2019
Unprompted review
Excellent customer service
Excellent customer service, they reply to your email within 5 minutes! Rapid delivery. Big variety of products, I am ordering all our mobile accessories via this website, can really recommend them!
16 April 2019
Unprompted review
Shop ok-ish, products not recommended
Good service, low quality products. Furthermore, I’ve been requested to review a product I bought, I spent time do it, and they didn’t publish the review - I assume because it was negative.
9 January 2019
Unprompted review
The best Swiss on-line shop that listens to their customers.
I ordered the wrong product but Apfelkiste did everything they could to correct the shipment and deliver the right product, despite my mistake. This company offers by far the best service in the on-line business in Switzerland!
20 November 2018
Unprompted review
The service it's good
The service it's good, fast delivery and good assistance but bad quality of replacements.
7 August 2018
Unprompted review
Item declared as shipped one week ago
Item took 10 days to arrive, but all good
23 January 2018
Unprompted review
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