Banner for Apex Car Rental

Apex Car Rental  Reviews 

318
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being extremely professional, welcoming, and always ready to go the extra mile. Individuals looking for reliable assistance find that customer service representatives handle every request with exceptional efficiency and genuine care. Some people also felt that the overall booking and vehicle collection procedures are remarkably straightforward, fast, and completely hassle-free. Consumers frequently mention that the available automobiles and vans arrive in immaculate condition, offering fantastic value for money. Travelers appreciate the flexible long-term options and the reliable support provided throughout the entire duration of their lease.

What people talk about most

Service

Customers had positive experiences with service, highlighting the friendly, helpful, and professional staff... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Customer service

People report positive experiences with customer service, noting that the team is consistently helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are brand new,... See more

User experience

Consumers find user experience to be very satisfying, highlighting that everything is easy to navigate with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leased car service. Have been using for approx 1 year now with switchovers approx every 3 months (although it can be more often sometimes) for new cars that meet or exceed originally opted for vehicle... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Apex Car Rental for many years. Great product on offer and not the usual tie ins with a traditional lease. New cars and latest models swopped regularly. No fuss. All the staff and... See more

Company replied

Rated 5 out of 5 stars

The Ford Ranger Wildtrak that was rented was in fantastic condition, supplied by a company that clearly looks after both their cars and their customers. Everything was easy to navigate and there were... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Apex to arrange delivery of a 3 month hire car at short notice. Jordan did a fab job turning the paperwork around quickly and the car arrived a day early! Customer service was e... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service
  4. Van Rental Agency

Written by the company

We specialise in providing new Cars, Pickups, Minibuses & Commercial Vehicles on a totally flexible basis with No Fixed Term Period, giving you vehicles when you need them for both Businesses and Private Individuals. Often referred to as a Car Subscription or Flexible Vehicle Leasing, you get all the benefits of Long Term Contracts but without Cancellation Penalties giving you total flexibility, just paying for the vehicle when you need it. We offer a huge Range of Volkswagen Cars and a huge selection of Ford Commercial Vehicles at very Competitive Prices. We have the latest Models on the latest 26 registration plates and offer a comprehensive range of latest generation Plug in Hybrid and Fully Electric vehicles alongside conventional Diesel and Petrol Vehicles We have recently seen a huge uptake in Fully Electric Vehicles where customers are looking to save money on high fuel costs. We have both Cars & Vans ready to hire. If you are looking for a vehicle whilst waiting for your new vehicle to be delivered, for a New Employee, peaks in your business or simply replacing old tired vehicles, we have a Car or Van to suit your needs. We have a fleet of over 3,500 vehicles offering a great selection of Cars & Vans from Ford, Kia & Volkswagen. We also offer Daily Car & Van Rental in Eastbourne, Sussex & Weybridge in Surrey. We offer delivery throughout the UK from one of the newest Fleets of Vehicles in the UK at very Competitive Prices. Discounts available for Multiple Vehicles


Contact info

Promotion box for Apex Car Rental

Electric Ford Explorer

Save Fuel Costs with the Fully Electric Explorer over 300 mile Range

5.0

Excellent

TrustScore 5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(318)

292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been renting cars/vans from Apex…

I've been renting cars/vans from Apex Eastbourne for well over 10yrs solid now and in my honest opinion, they are the best rental company around and I’ve tried them all. They are very customer focused from the initial booking to the hand back. This mainly due to the very professional staff headed by Paul and Jodie and not forgetting Josh who is my go to account handler.
The vehicles they rent are brand new and always a top trim level as standard with unmatched pricing. There is always a worry with some rental companies that once the vehicle is handed back there will be some form of extras tried on. But not with these guys, everything by the book and on the small occasions that i have caused some minor damage (Which happens) they price the repair very fairly.
I will continue to rent vehicles from Apex Eastbourne for as long as they will have me, as like I’ve said there is not another company that comes close in price and service.
A big thank you guys/gals
Ken Devanny

29 May 2026
Unprompted review
Apex Car Rental  logo

Reply from Apex Car Rental

Than you very much for your lovely review and all your custom over the last 10 years. I will pass your comments on to Josh, Paul & Jodie who I know will be very pleased to see them. We always strive to provide the newest vehicles and be as competitive as we can but it’s always great to see that is recognised by you, the customer. Thank you !

Rated 5 out of 5 stars

Worked with Josh at APEX

Worked with Josh at APEX to sort out a Long Term Rental. My 4 year lease had come to an end and I am emigrating to Italy in September so only needed something for 6 months. Josh sourced me a Ford Ranger Diesel, he kept me up to date on lead times and availability of vehicles, he was really patient with me in sorting the forms and insurance. Would definitely work with APEX again.

27 March 2026
Unprompted review
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you very much for your review, I am glad we could help with your Ranger until you emigrate in September, I will pass your review on to Josh. Thank you for choosing Apex

Rated 5 out of 5 stars

Good vehicle

Good vehicle, reasonable pricing, friendly staff. All good

28 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you very much for your review, I will pass your kind comments on to the Branch and hopefully see you again soon.

Rated 5 out of 5 stars

Apex have been excellent in renting me…

Apex have been excellent in renting me a van. Aisling was very helpful with process and questions I had about the rental.

27 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you very much for your nice review, I will make sure your comments are passed on to Aisling. Thank you for hiring from Apex

Rated 5 out of 5 stars

great company

great company, great services, excellent staff

26 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you very much for your 5 Star review. I will make sure your comments are passed on to your hiring Branch. Thank you for using Apex

Rated 5 out of 5 stars

Really pleasant experience renting a…

Really pleasant experience renting a van for a few days. Price was unbeatable, can was fully equipped and lovely to drive and the company offices are so well-maintained. It all adds up to a premium service for a good price. Highly recommend.

26 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you for your review and we are glad you enjoyed the Van you hired from us. I will pass your comments on to the Branch you hired from, hopefully we will see you in Branch again soon.

Rated 5 out of 5 stars

I've been fortunate to hire vans from…

I've been fortunate to hire vans from here on several occasions and it has been amazing EVERY single time. The vans are amazing and have all the specs, and the staff from Charlotte to everyone else, including the office dog, are super lovely and helpful.

Thank you, guys, for being amazing!

Magid

15 May 2026
Unprompted review
Apex Car Rental  logo

Reply from Apex Car Rental

Hi Magid, thank you so much for the 5-star review! We're thrilled to hear that Charlotte was able to help you with you recent hire, Hopefully we will see you again soon

Rated 5 out of 5 stars

Great service from start to finish

Just sorted out the rental of a vehicle from Apex for the next 4 months. Service was super efficient, dealt with all the paperwork in no time at all. All very efficient and amazingly quick and easy. Car delivered within a week of first contacting Apex and now happily driving it around.
Thanks Apex 5/5 rating without any doubt.

21 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you very Much Mr Fletcher for your review, we all hope you enjoy your vehicle.

Rated 5 out of 5 stars

Great vehicles, great service

Great vehicles, great service and reasonably priced, always an easy and straightforward experience. Highly recommend.

19 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you, we look forward to seeing you again soon

Rated 5 out of 5 stars

Very professional and customer friendly…

Very professional and customer friendly service. Aisling followed through every step of the rental process and was very helpful to setup the account and give advice / recommendations within short turnaround. Highly recommend the service provided. Many thanks. W

19 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Hi Werner, thank you so much for the 5-star review! We're thrilled to hear that Aisling was able to help you with you recent hire, We hope you enjoy the car

Rated 5 out of 5 stars

Excellent service as usual

Have used Apex a few times before and always the same great service. Elise went out of her way to secure me the van I needed and the whole experience was great. Even a broken windscreen didn't spoil the experience - luckily I had taken out a ReduceMyExcess.co.uk policy and got all my deposit back in the end. My only regret is that I have now moved out of Eastbourne and they are no longer my local hire company. Thank you all at Apex!

5 May 2026
Unprompted review
Apex Car Rental  logo

Reply from Apex Car Rental

Hello Mr Stewart, thank you so much for the 5-star review! We're thrilled to hear that Elise was able to help you with you recent hire, Hopefully we will see you again soon

Rated 5 out of 5 stars

Audi A3 and the staff were fantastic

Audi A3 and the staff were fantastic and very helpful, friendly and happy to help with my questions

15 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Dear mr Chilton, thank you so much for the 5-star review! We're thrilled to hear that Deana was able to help you with you recent hire, Hopefully we will see you again soon

Rated 5 out of 5 stars

Friendly and accommodating staff

Friendly and accommodating staff. Was easy to get my van rental sorted. Highly recommend.

18 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

We are glad we could help and look forward to seeing you again soon

Rated 5 out of 5 stars

Excellent service and the perfect…

Excellent service and the perfect flexible solution for our van rentals. Highly recommended

13 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

I am glad we could help you with the season demands you have for you vans, always glad to help Cocktail Pickers

Rated 5 out of 5 stars

Apex are a fantastic company to deal…

Apex are a fantastic company to deal with. They are always upfront and transparent with their pricing, so there are never any hidden costs. The staff have consistently been helpful, professional, and willing to go the extra mile whenever we’ve needed a quick turnaround.

Great service throughout — thank you!

16 May 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Glad we could help you with your Ford Ranger and Custom Hires, look forward to seeing you again soon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look