Great customer service, I pressed the bank transfer option instead of card payment (fat thumbs, small phone, bank wants inside leg measurements for a transfer)!! Phoned Ape Vape, they immediately sent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used ape vapes for every purchase of vape liquid for at least a year, if not more. Every single time I order, despite being sent from an island to the mainland, the liquids arrive within 2 days... See more
Ape Vape are the sort of company who will make a personal phone call to you if there is some clarification needed regarding your order. Ape Vape will always ensure you get exactly what you ordered,... See more
It's actually my partner who vapes. I just doing the ordering. But he loves ape vapes. Before he was having so many problems with eliquids until he went into the Newport shop and spoke to them and th... See more
Company details
Information provided by various external sources
E-Liquid and Hardware retail store and online.
Contact info
51 St James Street , PO301LQ, Isle of Wight , United Kingdom
- sales@apevapes.co.uk
- apevapes.co.uk
4.8
Excellent
410 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5* customer service
Speedy replies to my messages. Kept me up to date when my new vape arrived in store and my new vape is amazing! Great service....thankyou!
23 April 2023
Absolutely fantastic service
Absolutely fantastic service. I will definitely be returning.
26 March 2023
I purchased the Pineapple Haze Vape
I purchased the Pineapple Haze Vape, used it but when battery died I tried to charge and it would not take a charge. I returned it, got another pineapple haze, had the same issue. Returned it again and this time got one of the grapefruit duran and had the same damn issue. Vape is still full and cannot be used. Will never purchase this again, do better Michigan.
24 March 2023
Unprompted review
Reply from Ape Vape
Goood Morning 😎 I do believe you have left a review on the wrong company trustpilot 🙈 I have no idea who you are , nor do we sell the products you have mentioned . We are a Isle of Wight Based company in the UK . If you could remove this and leave feedback with the actual company you have purchased from that would be great . Have a amazing day ⭐️
Been using the Shanklin shop since it…
Been using the Shanklin shop since it opened and can honestly say it’s always been brilliant service.
25 March 2023
Unprompted review
Friendly and helpful
I went in as I wanted to quit smoking I am now 2 weeks smoke free, they have a wide range of vapes and liquids, friendly helpful advice thank you
10 March 2023
Unprompted review
Brilliant customer service with amazing…
Brilliant customer service with amazing support
14 March 2023
Unprompted review
Great shop
Great shop, lots to choose from.
Have been served by a few staff and have all been very helpful.
Online delivery is also great, always receive next day
9 March 2023
Unprompted review
Friendly helpful staff
Friendly helpful staff, always able to answer any questions. Wouldn’t use any other vape shop.
13 March 2023
Unprompted review
Best vape shop by far!
Best vape shop by far!! Always super helpful!
Will never go any where else.
13 March 2023
Unprompted review
Brilliant service and customer service…
Brilliant service and customer service always happy to help with any inquiry
12 March 2023
Unprompted review
Great range of vapes and juices
Great range of vapes and juices. Friendly and helpful, would definitely recommend :)
9 March 2023
Unprompted review
Excellent service.
Excellent service. Excellent prices. I don't go anywhere else for my vaping needs 👌
10 February 2023
Perfect service ordered some juice…
Perfect service ordered some juice online collected next day all ready and waiting for me keep up the amazing work
12 January 2023
Always helpful and friendly staff and…
Always helpful and friendly staff and always has a good selection of juice
1 January 2023
Great service
Great service, friendly and knowledgeable. Fantastic selection of juices and good prices
12 December 2022
Unprompted review
Always ready to help even if I can't…
Always ready to help even if I can't get into store just give them a quick phone and it's sorted weather it be posted or collected by family or deliverd to my door great service with amazing knowledge of the products.
17 June 2022
Unprompted review
Great products!!! Great service!!!
Great products!!!
Great service!!!
Highly recommended both shops (Newport and shanklin) very friendly and know their stuff.
Best vape shop on the Island !!!
Thank you
14 December 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.