Apc Pli Reviews 149

Probably the worst shipping company out there. Lost track of my package over a month ago. Wrote them three times; never heard back. The worst

I ordered from a USA website which (very unfortunately) utilised APC Logistics. They ‘attempted to deliver’ 11 days ago, stating the reason they could not deliver was because the address was wrong. When I went into the tracking, the address was correct, but this didn’t seem to matter to the very poor and lazy customer service department. When I asked if I could change the (already correct) address, they stated they can’t change the address after it had been attempted to be delivered. They did not even give me an option to pick it up from a hub (like most delivery services), nor did they state they intend to return it to the seller. A direct quote from the most current email from customer support: ‘we cannot make any guarantees that the product will be redelivered’. No guarantees? You’re the only player in this game, so do your one job and guarantee the delivery of the package.
My package is currently in APC purgatory and I have very little hope it will ever escape to its proper resting place. I, however, am in hell dealing with these DHL knockoffs. Horrible. Avoid at all costs. Businesses NEED to stop utilising these scam artists.

They said they put a card through my door when they did not and what's more I was in. The second time (day2) they did put a card through but with no reference/customer number. The phone number on the website doesn't work, it's always "busy" and immediately disconnects! I called the local office and I was told by the man on the phone I couldn't speak with a manager but he would hand my details on and they would phone me. Guess what, nobody has phoned! I will not be using this service again. I suggest you do not use them. I would really just like my delivery time so I can be in or can they just leave the item? It's not tricky.

Emailed them three or four times trying to locate my parcel. Received exactly zero responses. Great job guys.

I saw many bad reviews, nothing wrong for my first experience (from bravest studio) from USA to Switzerland.

my package hasn’t moved since March of 2024. I have submitted 3 tickets to their customer support and have received no calls and no emails. It’s ridiculous and I would never ship with them. If I could give them a zero I would. There is a distinct lack of customer support. They should be ashamed of themselves.

Honestly, the Titanic was more reliable. I waited in the front garden on Friday afternoon anticipating imminent delivery- according to the tracking map - when notification arrived to say delivery couldn't be made because there was nobody home. It's now Monday, again I'm way down the delivery list numbers, again the van is probably 20 mins away but the time for my delivery has already been put back to 5.30, (it's 1.45 now) so I can't see it arriving again. It's a an anniversary gift for my husband, but at this rate will be in time for next year rather than this weekend. Will cancel the order if it doesn't arrive. Afraid it will be the only way to make businesses reconsider using this delivery firm.

I have had 4 packages with sadly carried through APC. Every single experience has been awful and slow. I have begged the website I have to purchase from to switch logistics companies. Package hasn't updated in 5 business days... no answer again, avoid at all cost.

Lots of bad reviews here but I just wanted to say APC isn't bad. These are just people who got unlucky. There's loads of amazing experiences like I had. Ordered an item 8th April, Shipped to them on the 9th, and took them 2 weeks to arrive into Ireland. Standard time when buying from US to EU!

Unbelievably slow. They received an item in USA on 12 March. 15th April and they've just scanned the item?

This company is literally the worst shipper in the history of shipping. I order a monthly subscription box service from the US to Australia. 12 days from "shipment on route to US export warehouse" to "parcel scanned", another day to "in transit", then another 9 days until it's "en route to destination country". Somehow it takes six days until it shows "in country" (what did they do, send it tied to a pigeon?)

It's now over 30 days, and the subscription service has billed for the next shipment, yet the previous one still hasn't arrived! Not only that but it hasn't even been handed over to the last mile delivery company Aramex, which is the SECOND worst courier service (after APC Postal Logistics, obviously)!

I ordered a Gamesense radar mousepad, which costs 25$, but I was shocked that shipping was 20 DAMN BUCKS. the shipping was 80% of the cost on my order, but I moved on. at the start it was giving almost daily updates, and I was happy with their service, until it came to today. it said it would come anywhere between 22nd of January to the 1st of February and today is the first of February, and I'm scared. I read all of the reviews of it not shipping or taking 3 months to ship. The site is somehow malicious, as my browser guard on both my 2 computers and phone tells me this site is malicious. I haven't received an update in 12 days, the last update was on the 14th. NEVER USE THIS SHIPPING SERVICE NO MATTER WHAT!

It's been a month since I ordered. I have a tracking number, but every day it just says in transit, they will not respond to my emails. My other shipments from the same company that I ordered packages from have all come in a week when I used a different courier.

Hate to do this, as I usually only give good reviews. Bought an item from a smaller company Nov 25-26th with a delivery expectancy of 4-21 days (they have been having issues).... It was updated Nov 27th through "shop" app and APC. It's Jan 4th, nothing at all. Put an inquiry into the company they said there's been some issues with the contracted shipping company, so I also put an inquiry into APC around Dec 27th (so i gave it past the expected delivery date) and NOTHING. I truly hope my purchaser doesn't use this shipping company again. In the previous years they take quite some time with ZERO updates until it arrives at your door. I also could have purchased the item for Boxing Day and paid half of what i did... thinking it would have been here before Christmas......

Any experience I've had with my orders being shipped by this carrier have been terrible. Most recently, I placed an order with a company on Nov 9 and they had it shipped next day. I contacted the company on Nov 27 regarding the shipping status, as it had not been updated on the APC site. The company was great and sent a replacement order free of charge on Nov 28, but they again used APC for shipping. I finally received the original order on Dec 8, and still waiting on the replacement order, which tracking still hasn't been updated on APC site even today (Dec 31), a month after the company shipped it. The company has fired this carrier and looking for better options.

Nonexistent customer support. Waiting over 1 month for a delivery

Do not use this company. I had a parcel delivered, it had been opened and the contents removed. I immediately contacted this company by phone. There was no answer so I left a message. I then sent an email explaining my issue. I never received a call back. They emailed my over 2 weeks later telling me to contact the merchant. This company employs thieves! Use at your own risk! Losers! I'd give them 0 stars if possible.

Zero to nonexistent updates. Nonexistent customer service even after repeated contracts and no response and it took almost two weeks for my orders to travel from Washington State to the international depot in California. My orders took almost one month for me to receive them. I even called their nonexistent customer service number and nobody responded. It highly unfortunate that any company could consider using the services of such a shipping company. Giving on star is my being generous as it took almost three weeks for the first update on my orders

Didn't replay to the mail, didn't give a valid tracking number.

Edit final reiceved my parcel after almost a month, and not even with the final cariere listed on the tracking page.

Packages sit in warehouses with no updates for days.
No customer service
Doesn't respond to emails
Gives a 5 day window you have to watch for your package. So I guess don't have a job if you use APC.