We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
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Review summary
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Reviews shaping this summary
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Lovely chairs and foldable table/stool. Great price, comfortable waterproof cushions. Very solid. Took a few hours to put together but once you've done the first one the other is easier. Very quick... See more
Not being tec savvy I actually found ordering from your company easy. Worried if I had done everything ok, your company acknowledged my order within mins also the delivery details. Was kept informed w... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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The poor bits outweigh the good
The good bits - We ordered an Outsunny garden swing seat which was delivered on time and proved to be very sturdy.
The less good bits - Their swing seats only come with a six month warranty. If you have a split seat cover, even after a couple of months usage, they don't want to know and don't even seem to keep spares.
Great swing seat, poor soft furnishings and poor customer service
24 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Kevin,
Please accept our sincere apology for all of the inconvenience you have been through about the ordered item and the item’s seat got split and got damaged with in a short period of time.
This is not the product quality which we aim to provide and we are also sorry to hear about the poor experience upon contacting our customer support team. The products are holding a specific guarantee period and if the issue is developed after that time, then the relevant team can assist the customers only in term of possible resolutions available at that moment which provides by the relevant team with the limitations and policies set by the company.
Once again please accept our sincere apology for all of this inconvenience and your feedback have a value to us and shared with our relevant teams to inform them about this bad experience which you have raised with us, which will help both relevant teams to improve their quality in terms of product and customer services.
Kind Regards,
After Sale Team
DESCRIPTION STATED A WOODEN PARASOL BUT…
DESCRIPTION STATED A WOODEN PARASOL BUT IT IS METAL
17 July 2026
Reply from Aosom UK | Online Store
Dear Joanne,
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by receiving a parasol that does not match the material stated in the product description. We understand how disappointing this must have been, and we are sorry for any frustration caused.
This is not the standard of product quality or service we strive to provide. Your feedback has been shared with our relevant team so that they can investigate the issue and help prevent similar situations in the future.
Our relevant team will contact you as soon as possible to discuss your concerns and work towards a suitable resolution.
Thank you for your patience and understanding.
Kind regards,
After Sales Team
Great service
Very quick delivery. Great price for a great product. Grandson loving his trampoline
24 July 2026
Pet Stroller Collapse
I purchased a pet stroller from Pawhut. I immediately returned it due to it feeling unsafe and making loud snapping/clanking sounds. The handle also felt loose. Pawhut sent out a free replacement after I emailed a video.
The new replacement seemed fine until upon it's third (light) use, it began to make those same noises and suffered a complete collapse (frame flexed, handle came loose, wheel fell off and the carriage unclipped) whilst crossing a busy main road, endangering the life of myself and my cat. My cat managed to escape and was lost to me for some time. This incident caused me and my indoor cat significant distress.
Pawhut didn't seem to care much.
24 June 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Valuable Customer,
Please accept our sincere apology for all of the inconvenience you have faced through about the ordered item and caused a distressed situation for you and your pet.
This is not the product quality and service which we aim to provide to our customers and your feedback have shared with our relevant team to let them know about all of this situation to help them improve the quality of the product and try to avoid such hassle to the customers in future.
We are pleased to find out that you have contacted our customer support team and they assisted you with the best possible resolution after receiving the initial evidence from your end which has set mandatory for the support team to assist the customers but unfortunately the issue could not be resolved about the quality of the product and we are happy to find out that your found your pet without any harm to them.
Once again we are sorry to you and your pet for all of the inconvenience and thank you so much for sharing your valuable feedback to us.
Kind Regards,
After Sale Team
Avoid avoid avoid Gazebo roof panels began to develop…
Gazebo roof panels began to develop holes after about 3 years but because it was only guaranteed for 12 months they would not compensate in any way. Just not good enough. Would not recommend.
23 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear John,
Thank you for taking out the time and sharing the valuable feedback to us, which is very important to us and have shared with our relevant team to inform them about all of this situation and help them to raise the product quality more to stay stable more time than the expected and mentioned.
We are happy to find out that you are a loyal customer to us and have placed this order with us 3 years before, thank you for showing trust in us at that moment.
We are sorry to hear that the Gazebo’s roof panel began to develop the holes in it, but that is a natural fact which could be raised after such a long time period due to wear and tear of the product.
As the items hold the Six to Twelve months of guarantee period and after that time if the item starts developing any issues, the relevant team try their best to assist the customers, but within the limitations and available resolutions at that time.
We are sorry to find out that the customer support team could not assist you with some sort of resolution.
Kind Regards,
After Sale Team
The staff were polite, the product OK, the organisation for delivery poor.
The product I ordered was a set of Outsunny Reclinging Garden Furniture, except it wouldn't recline. I had numeruos e-mails with Aosom to try to resolve the issue, which was that the Gas Pistons wouldn't work. Aosom sent me some replacements, and they too wouldn't work. I eventually took them to a mechanic who eventually manage to release the stuck pistons. This was done because although the customer services team were polite and helpful, they were unable too really help fix the issue, and the time delay was poor. Delivery was free, but you don't know when and all boxes didn't arrive at the same time, hence further delay in being able to use the product. Don' think i will use them again.
17 July 2026
Reply from Aosom UK | Online Store
Dear Mr Michael,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the inconvenience you experienced with your Outsunny Reclining Garden Furniture. We are sorry to hear that the gas pistons on both the original product and the replacement parts did not function correctly, and that you had to seek assistance from a mechanic to resolve the issue. We also regret the delays in communication and the split delivery, which prevented you from enjoying your purchase as expected.
While we are pleased to hear that our Customer Service team was polite and tried to assist, we understand that we did not provide the timely and effective resolution you deserved. This is not the level of product quality or service we strive to deliver.
Your feedback has been shared with our relevant teams to help improve both our product quality and after-sales support, as well as our delivery experience. We truly appreciate you bringing these matters to our attention.
Please accept our sincere apologies once again, and thank you for giving us the opportunity to learn from your experience.
Kind regards,
After Sales Team
Lovely tree sets my room off a treat
17 July 2026
Great delivery service The guy was very…
Great delivery service The guy was very helpful he carried it around the back of the house for me The quality of the gazebo was very good and I am very happy with it
23 July 2026
Loved the chairs but self build was…
Loved the chairs but self build was quite demanding!
23 July 2026
Nothing special about Aosom Customer service
The service was average and the process for returning the goods was way too much effort due self assembly and dis assembly where too much effort was required by the customer . We therefore reluctantly accepted the alternative
2 July 2026
Reply from Aosom UK | Online Store
Dear Jill,
Thank you for taking the time to share your feedback with us.
We sincerely apologise that your experience did not meet your expectations. We understand your frustration with the effort required to return the item, particularly due to the need to disassemble a self-assembly product. We appreciate that this process can be inconvenient and time-consuming.
We are sorry that this led you to reluctantly accept the alternative solution offered. Please be assured that your comments regarding the returns process and the level of service you received have been shared with the relevant team for review, as we are always looking for ways to improve our customer experience.
Thank you again for your valuable feedback. We sincerely apologise for the inconvenience caused and appreciate your understanding.
Kind regards,
After Sales Team
Great chair and great price
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frustrating and not made clear. Otherwise great.
23 July 2026
Product quality & delivery service
16 July 2026
Outstanding service
I found the item I wanted at a better price than other retailers. Ordering was very straightforwrd and quick.
The gate I ordered is absolutely perfect for keeping my house cats indoors whilst allowing in some fresh air. It's a good quality, sturdy gate for a very fair price.
Delivery was free and my parcel arrive at my home les than 48 hours after I placed the order. Outstanding service.
It was my first purchase from Aosom but I will definitely be visiting the site again when I'm looking to buy anything.
9 July 2026
Nice little gate
Nice little gate. One quick point to note: there is a solid bar across the bottom, so don't try to add height by installing it higher than the ground. For a toddler or smallish dog it should be fine.
23 July 2026
Ordered a Fridge on Sunday evening and…
Ordered a Fridge on Sunday evening and was delivered Monday morning before 9am. Excellent
23 July 2026
All round excellence
Ordering easy, great discount codes. Delivery excellent and artificial bay trees were just as looked on the website. Wouldn't hesitate to purchase other items and recommend to others.
16 July 2026
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