aor.us Reviews 

54
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I have been very pleased with the product I have ordered from AOR. The system I've established for renewing orders on a regular basis works well for me. The only difficulty has been when an order wa... See more

Company replied

Rated 4 out of 5 stars

I first began to use AOR after seeing a Naturopathic Doctor in Canada in 2010. I was excited when the products became available in the US. They have a large catalog of products with a high efficacy... See more

Company replied

Rated 1 out of 5 stars

I love this product but the delivery was terrible. I didn’t receive the product for three months. I send a dozen emails and finally heard back after three months when my product was FINALLY delivere... See more

Company replied

Rated 5 out of 5 stars

I had been getting T-100 through iHerb.com, but they for whatever reason discontinued carrying it. Not knowing any other source to get the product I thought to go to the AOR site where they might be... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

AOR US offers premium natural health supplements that may help preventing, correcting, or improving your health needs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

54 reviews

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1-star

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3.6

All reviews

(54)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery issues

I love this product but the delivery was terrible. I didn’t receive the product for three months. I send a dozen emails and finally heard back after three months when my product was FINALLY delivererwd except it was delivered to my billing address which is in Canada not the delivery address which is New York. I had to ask for compensation. They suggested that they take the price of one bottle off. I suggested they fedex me another full order - 4 bottles - to the New York address asap. I didn’t hear back for 2 weeks and finally I was sent 1 bottle and it took over a week to arrive.

I won’t be ordering directly from the company again unfortunately. The product really is very good but this was a huge error - which happens - but I would have preferred that it be taken care of in a more prompt and efficient way.

19 May 2022
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Reply from aor.us

Hi Jill,
Thank you for your thoughtful review. We're so sorry to hear your experience went that way, and are following up internally to avoid this from happening in the future. We do hope you continue to enjoy AOR products wherever you buy them, and will take your review into account when assessing our next steps for improvement.

Rated 4 out of 5 stars

This product is great

This product is great! Helps to get me to sleep and retention. It does take a long time to get this product shipped, though.

19 May 2022
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Reply from aor.us

Hi Jessie,
Thank you for your review. We're happy to hear you're enjoying this product, and are always working toward quick shipping to get our customers the products they love! Hope to serve you again soon.

Rated 1 out of 5 stars

AS A MEDICAL DOCTOR THIS IS ONE OF THE…

AS A MEDICAL DOCTOR THIS IS ONE OF THE WORST COMPANIES TO DEAL WITH. CUSTOMER SERVICE, IF YOU CAN GET AHOLD OF THEM, IS NONEXISTENT DESPITE REPEATED ATTEMPTS. I STRONGLY DO NOT RECOMMEND WHATSOEVER DOING BUSINESS WITH THIS COMPANY. NOT CONSUMER FRIENDLY. THEY DO NOT ANSWER PHONE CALLS OR EMAILS. DO NOT RECOMMEND!!!!

4 May 2022
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Reply from aor.us

Hello,
We’re sorry that your experience did not match your expectations. We understand you were not happy with the follow up we provided about the temporary switch to purple carrot root powder for our capsules. Please help us improve by providing more information on your experience. We can be reached at info@aor.ca and look forward to working with you further.

Rated 4 out of 5 stars

I have used AOR products since 2010.

I first began to use AOR after seeing a Naturopathic Doctor in Canada in 2010.
I was excited when the products became available in the US.
They have a large catalog of products with a high efficacy.
I recommend nudging our perspective law makers to make naturopathic supplements readily available and portion of our health insurance coverage! High hopes!

21 March 2022
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Reply from aor.us

Hi Ali,
We appreciate your thoughtful review and are happy to hear you’re satisfied with your experience. We look forward to continuing to serve you.

Rated 1 out of 5 stars

Chronically Out Of Stock

The two items I use made by AOR are rarely available. How can these be out of stock so often? I rely on these supplements to manage a rare disorder, and my doctor said to use AOR products. When months go by and AOR allows me to order it, then leaves me without the needed "medication" because they, "don't have it in stock" is unacceptable. I was buying it directly from the manufacturer BECAUSE I wanted to be sure I could get these products. Very unreliable stock availability and slow response when one orders., only to find out weeks later and it is not available.

14 March 2022
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Reply from aor.us

Hi Lisa,
Thank you for sharing your feedback with us. We understand how frustrating it can be to have your orders cancelled or delayed. We know our customers rely on our products and always do our best to avoid having items out of stock. Sometimes these supply chain issues are out of our control as we get our raw materials from all over the world and delays can happen for any number of reasons. We apologize for any frustration or discomfort this issue has caused you. If you would like to be notified when your item is back in stock, please let us know at marketing@aor.ca.

Rated 4 out of 5 stars

Pleased with the product I've ordered

I have been very pleased with the product I have ordered from AOR. The system I've established for renewing orders on a regular basis works well for me. The only difficulty has been when an order was not shipped because the product was suddenly unavailable from the supply source. I understand that this problem may not have been something over which AOR had any control.

14 February 2022
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Reply from aor.us

Hello,
We're happy to hear you're enjoying our subscription option! We are continually addressing supply shortages, and thank you for your patience and understanding while we work to bring your favourite products back in stock! Please let us know how your next experience with AOR goes.

Rated 1 out of 5 stars

I have tried repeatedly to reach you…

I have tried repeatedly to reach you and cancel my reoccurring order that we were getting for my husband's cancer. It is no longer effective, and we can not afford to purchase things we can not use. How on earth can we cancel? Is there any way to return the last batch you sent?

Thanks,
Becky Hirasaki
409-782-6976

8 February 2022
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Reply from aor.us

Hi Becky,
We're sorry to hear about your unpleasant experience, and thank you for taking the time to let us know about this. A member of our customer service team will be reaching out to you directly to help assist you further.

Rated 3 out of 5 stars

Products are great - when they're available

Love the products (use the B complex ones) and would gladly use them regularly, but they are constantly out of stock, and difficult to get notified when they are available again. Tried being on a subscription, but the orders just get cancelled.

19 January 2022
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Reply from aor.us

Hi Jeremy,
Thanks for taking the time to provide your feedback. While we continue to address large scale supply chain issues, we're happy to offer our customers email notifications when products come back in stock. On any web page for a product that's out of stock, you may enter your email to be notified as soon as it's back. We hope this helps improve your experience, and please let us know if you have any problems using this service! We look forward to continuing to serve you.

Rated 5 out of 5 stars

I have been using T-100's for many…

I have been using T-100's for many years and have had great results. Would recommend this for anyone that has a under-active thyroid and is not on prescription drugs.

19 January 2022
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Reply from aor.us

Hi Diane,
Thank you for sharing your feedback with us. Our priority is to deliver a great customer experience and we are ecstatic that we met that mark!

Rated 5 out of 5 stars

Excellent service

Excellent service
Items arrive in a timely manner

30 December 2021
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Reply from aor.us

Hi Kimberly,
Thank you for your feedback. We look forward to continuing to serve you!

Rated 5 out of 5 stars

love AOR

Quality product

17 December 2021
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Reply from aor.us

Hi Gigi,
Thank you for the 5-stars! Hope to see you again soon!

Rated 5 out of 5 stars

Relived to find this product with wonderful service

I had been getting T-100 through iHerb.com, but they for whatever reason discontinued carrying it. Not knowing any other source to get the product I thought to go to the AOR site where they might be able to tell me where it is available. So, to my great surprise AOR was set up to ship to private customers - truly a relief for me as I know empirically that this supplement is highly effective. My thinking at that point was that the process might take longer than other online companies. Not at all true! The ordering, payment, and shipping process was painless and efficient. Excellent service to my great relief. I'm happy.

9 December 2021
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Reply from aor.us

Hello,
We appreciate your thoughtful review and are happy to hear you’re satisfied with your experience. We look forward to continuing to serve you.

Rated 2 out of 5 stars

Product out-of-stock, Order Cancelled

Order was cancelled because the product is out-of-stock. You earned the second star because you let me know and refunded my purchase.

8 December 2021
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Reply from aor.us

Hi Reed,
We greatly appreciate customer feedback, and you taking the time to leave us this review. We’re so happy you were satisfied with our approach to handling out of stock products, and hope we have the opportunity to improve your experience with availability next time you purchase from AOR! Hope to see you again soon.

Rated 5 out of 5 stars

Appreciate the supplements

Appreciate the supplements. Regret they are being discontinued.

16 November 2021
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Reply from aor.us

Hi Cheryl,
Thanks for your review. Please keep an eye on our website as we continue to release new products to meet our customers' needs. We hope to see you again soon!

Rated 5 out of 5 stars

AOR Green lipped FFA is the most…

AOR Green lipped FFA is the most amazing remedy for arthritis I have ever found. It is awesome. Also helps asthma with easier breathing!!!! Now, just lower the price and we'll all get super happy unlike the victims of the frkn pharmaceutical corps. Thanks a million!!!!!!!!!!!!!

4 November 2021
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Reply from aor.us

Hi Marie,
Thank you for your kind words. We are very happy to hear about your positive experience with AOR and look forward to serving you again in the near future.

Rated 5 out of 5 stars

Excellent Product

Excellent product......highly recommend.

19 October 2021
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Reply from aor.us

Hi Pam,
Thank you for the positive rating – we’re happy that you’re happy!

Rated 4 out of 5 stars

Shipping & Customer Service Review

My order arrived later than expected, however AOR resolved an unfortunate situation to my satisfaction.

16 November 2020
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Reply from aor.us

Hi Donald,

Thank you for the review of your experience with AOR. We understand that during this process there were several issues that, unfortunately, led to an unpleasant experience. We value your business and strive for a consistently enjoyable experience. We understand your frustrations and appreciate the patience you have shown us throughout this situation. We would like to speak with you further to see what other measures we can take to ensure the next time you shop with AOR things are smoother. Please email us at marketing@aor.ca.

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