ANZ New Zealand Reviews 

I have been with them 50 years and my mum 70 years. Her local Frankton branch shut. Took her to The Base ANZ this morning as she wants me to be able to pay her bills online etc. She had her driver's license and bank cards and so did I. First question, Are you her power of attorney. Me, yes in her will. Bank staff. I need a copy of it. Me, why, my mum is independent and standing in front of you. The POA has NOT been invoked. Bank staff reading off the screen. It says I must see the POA. Bloody ridiculous- she didn't have a clue what she was talking about. Supervisor comes over. Agrees with staff and tells me I SHOULD NEVEF COME IN WITHOUT AN APPOINTMENT!@ Are you kidding me!! I've spent half a day on the phone. My Mum was so upset! I bought her out on a cold frosty morning for nothing! Worst service ever. Incapable. Ignorant staff.

Its very hard to get approve for a Loan as its been 4x we tried to get a loan but always dissapproved and ended up on a finance company and Creditcard which is high interest rate, its been my bank for 11years now few of my friends told us to switch to other bank but regretfully didnt do it...but now im done

Today I went to open a savings account at the ANZ ST Luke branch. The heartiest welcome from the Manager & Officer Bank is amazing. They directed me to Ms. Rohini to complete my banking needs immediately. She is a wonderful, smiley lady, and given me superb service with banking knowledge for products for debit cards & online banking facilities. Really appreciate the service they served.

They have reduced customer services without informing me. Adviced me, to do it myself.

It doesn't matter what bank you are with, they are all the biggest thieves known to man, but anz in particular is just straight out S##T, they treat you like another source of income while standing all of you, they make you feel like you are nothing more than a number to them, you definitely are NOT a valued customer, I made the worst mistake in my life by borrowing money from these thieves,now I am paying for it dearly, if you are reading this and deciding on whether you should bank with anz.....DONT!!!!!

I was unfortunate to have used ANZ for my house mortage. When I paid it out the operator agreed that the final payment was to include returning the freehold to us. This fact was confirmed by the lady doing the mortage finalisation. We paid all they asked and then over time we forgot the return of the freehold. After 3 years we got our solicitor to chase it up. They said sure for a payment of $160.00. After months of discussion with them and experiencing some very rude people and comments we had to pay via our solicitor. It was outright theft. Mind you after watching ads on TV I feel that if I was a different ethnic origin They would have been honest. All I can say is that anyone who uses ANZ after reading this will get what they deserve. The worst bank in NZ for : service, honesty and helpfullness.

Anz smart ATM needs to changed to Anz Useless ATM. While depositing, cash got stuck due to machine fault. So no money deposited in my wife’s account & informed that will take 20 working days to resolve the dispute. Totally disgusting

I recently had the pleasure of opening a new account with ANZ Bank and was assisted by Ms. Mandy Huang. Her professionalism and thorough knowledge made the entire process seamless. She explained every detail clearly and provided exceptional assistance throughout. Her dedication to customer service is truly commendable. Highly recommend!

Rahia- sorry think that her name. 11.30 ish. I love excellent service and Rahia just did this, so so helpful.

I would like to say a massive thanks to Kartika Harish at the newly refurbished ANZ bank at the St Lukes Westfield Mall. I had some very painful transactions that needed to be done in the wake of my mother's passing. There was much to be done and it was very stressful, but Kartika helped shoulder that burden by getting the job done as effortlessly as she could. Her knowledge on how these things work was a relief and I am grateful to have had her on my side.

I called to get a statement and the lady on the phone was very rude. No customer service skills whatsoever. All she was presenting was problems and couldn't give me a straight answer. So when I asked to speak to her manager or a superior she asked me why. I told her I want to speak to a superior because I wasn't happy with the service. She asked me again why and I told her, are you deaf? do I need to repeat myself. So eventually spoke to a manager who was able to help with what I needed in seconds. How come this lady didn't provide me with that option? Also asking me personal questions why I needed this statement. Obviously has no common sense. Is me calling and asking for this not reason enough?

I've banked with ANZ for roughly 17 years. They always say they are there to help, if your having a hard time with your mortage etc just give them a call. In my experience this is untrue, they really don't care, they don't offer any helpful options at all. Your just a number

My Inheritance embezzled thru phone banking account.,
My partner set up a phone banking PIN number without my knowledge and transferred funds out of the account including a lawyers deposit clearly market on the statement as inheritance for me from my deceased mothers estate.
When I discovered this on querying with ANZ I was advised the privacy act in NZ does not allow them to give me any information.
ANZ staff advised me to go to the police. The police advised me it was a civil situation and Beyond their control and I should hire a criminal lawyer. An ANZ bank manager advised me when a male and a female set up a joint account the male is the priority account holder.
I discovered funds were used by my partner to purchase ANZ shares - hence the purpose of the privacy act.
A criminal lawyer was going to cost me approximately $1000 and would take probably four years or more to process through court.
When commenting to the Human Rights Commission the opinion that ordinary NZers have no rights against this type of situation, the telephonist agreed with me.
Thank you ANZ for creating a back door for fraudsters and embezzlers. It gives me no comfort to know of other women who have had similar experiences on property settlements and joint bank accounts also with ANZ. This in 2014/15

their control

The online customer service experience is horrendous. Every representative has been extremely hard to understand, and it takes ages for them to understand a simple problem - need to reset password, here is the verification code it's telling me to tell you. This is after waiting 10-15 minutes on hold. Maybe better training for new staff would help this problem?

Emma Pritchard (ANZ Manukau Branch Personal Loans Officer) helped with our recent loan application and we found her to be extremely helpful and professional in dealing with us.
Her interaction with us was very informative and she helped us with our needs. We will recommend her for her services to anyone who need a personal loan.

Just recently, every time I attempt to use my Debit Card online, I get a message telling me that "we need more verification before we can process this transaction."
This has made it impossible for me to use my card online.

Get your ACT together!
8 months and still can't tax the correct customer !!!
Hence why I changed banks years ago and still crap service.

Pleasant helpful, customer service representative. Patient as well as welcoming.

I dealt with Marie from ANZ Bank manukau branch. She helped us refinance our mortgage from ASB. From the initial meeting to the very end, she made our journey super easy and was very clear throughout. Not only is she knowledgeable, she was super efficient and professional. My husband and I are so pleased to have moved our mortgage over to ANZ not because of the better offer but because of the exceptional service she provided. We will be referring our family and friends to her in the future as well. Thank you Marie for helping us out. We really your time and work. ANZ is lucky to you have in their team.

Staff treated me a long term customer, with positive cashflow, a good job, negivate questions, making jugdements on what I spent my money on. And to be honest the Most Homophobic staff member I have ever come across. Don't go to a bank to be Judged or treated like second class citizen.