AnyJunk Reviews 

7,176
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process, highlighting how easy it is to arrange collections and receive prompt updates. Furthermore, people consistently describe the teams as friendly, professional, and extremely helpful when clearing household items. However, some reviewers were not happy with scheduling issues, noting delayed arrivals and frustrating communication lapses on the day of collection. Some people also felt that the pricing structure was unclear, experiencing unexpected cost increases or higher rates than anticipated. A few consumers additionally mentioned difficulties with partial item collections or unexpected limits on what could be taken away.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the polite, helpful, and efficient teams. Consumers... See more

Staff

Customers consistently note positive experiences with staff, highlighting that the teams are punctual,... See more

Delivery service

Consumers have mixed experiences with the delivery service. Many people praise the punctual arrivals, helpful... See more

Booking process

Users describe positive interactions with booking process, highlighting how simple it is to arrange... See more

Price

Customers had ambiguous experiences with price. Some reviewers praised the cost as reasonable, fair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to wait all day and customer services couldn’t give me an eta but when guys came they were polite helpful strong and fast and I was very happy. Anyjunk Ltd weep you informed by email if confi... See more

Rated 5 out of 5 stars

Easy to book online. Good communication about confirmation of booking and on the day of collection, notified of the time slot they would be picking up. Text and email received when team were within... See more

Rated 5 out of 5 stars

Arrived on time. Corporate admin good. Cannot comment on pricing as do not have any comparison where tariff is concerned. All well but if I had to say on the downside is that a wee bit more care could... See more

Rated 5 out of 5 stars

Easy to arrange a collection for the next day. Email confirming who would be collecting the items with names and photos was really helpful and reassuring. Was notified before their arrival when they w... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service

Written by the company

Hungry elephant, likes to collect and recycle junk! Multi-award winning technology platform for bulky waste disposal, offering rubbish removal and skip hire UK wide for trade and homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,176)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Notified from the get go. Arrived on time.
Both the lads looked smart and introduced themselves. After a quick assessment of the job at hand they set about the task at hand. It was great to see that once the area had been cleared the set about cleaning up.
Great service will use again.
Alex

22 July 2026
Rated 5 out of 5 stars

What lovely guys

What lovely guys. Dan and John arrived to collect waste from the remodelling of our kitchen. Worked very quickly and left our property spotless. Would highly recommend x

23 July 2026
Unprompted review
Rated 3 out of 5 stars

The employees were nice but they said…

The employees were nice but they said they could not take it all. Ok but the picture they showed me to represent the volume (much smaller) did not look like the one on the public website. It is not right and would need to be rectified as I would have preferred paying for all to be removed at once.

14 July 2026
AnyJunk logo

Reply from AnyJunk

Hi Isabelle, i have tried to give you a call to discuss this further and hopefully rectify. Please can you give me a call back when you get chance on 02031416009 (Danika - Head Of Customer Service) - Thank you

Rated 4 out of 5 stars

Booked this and sent a picture so I…

Booked this and sent a picture so I could order the correct size. Was quoted the largest most expensive one which I booked. Was sub contracted to a smaller company who didn’t have the picture. He only took half and said he couldn’t take anymore. Called any junk and the service was appalling. Was told that our feedback would be taken on board but nothing more they could do due to the ‘small print’! Absolute scam having paid close to £500!!! Avoid

Since writing this review, someone from customer service contacted us and apologised. They also arranged another pick up to take the remaining waste. Therefore am changing my review. Thank you

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Very Reliable and Satisfactory

The skip arrived at 7.30am as promised and waited 15 minutes for us to load and then it was taken away. I have used this company before and wouldn't go anywhere else as each time we have had satisfactory service.
Staff are pleasant and deliver the skip at the time they promised.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. They sent 2 blokes in a van to collect our mattress. 1 of them couldn’t be bothered to get out of the van and left the other chap to lug the mattress on his own. The guy then dragged the mattress onto our front garden wall knocking part of it over. The guy did have the decency to knock and the door and tell us what happened. Customer services sent someone round a week later to take pictures of the damage. The lout they sent round basically told me that a mattress could never do that, basically calling me a liar and he actually ended up squaring up to me on my own doorstep asking me to get out of range of our ring doorbell in order to “have it out”. These are the kind of people they employ to do work for them. Just from dealing with customer services during the week we knew that this company were not going to admit any liability and we were proved right. Absolute chancers!

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Booked a day off for this company to pick up was given a time slot from 7:30am -6pm we hadn't received a confirmation email so called to check up at 4pm to be told the van was conveniently broken down and asked if they could come on Monday instead. Would not book with again im sure they wouldnt have called us to inform us. Requested a refund and will try and find someone else asap as we had already got all items ready for pick up.

17 April 2026
Unprompted review
AnyJunk logo

Reply from AnyJunk

Good afternoon . I have called today and left a voice message . I am very sorry to hear that you have had this experience with us . I would like to discuss further if you could please call us at your next convenience or please email. 020 7819 9000 or enquiries@anyjunk.co.uk Kindest Regards Jennifer Carter

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