ANYCUBIC Reviews 2,591

I’m really disappointed I’ve reached out to AnyCubic on several platforms regarding a wiring or motor issue on an x axis of a 2 month old Kobra S1 combo that I found banging and shaking with the enclosure door busted open and print head hanging off! It’s a dangerous product and the machine has told me it’s a wiring or motor platform why is it taking so long to resolve?! AnyCubic Amazon support no use either! Happened with issues with Kobra 3 and ace last year- barely any customer support and again unresolved as I chalked it up to new user error! This is not new user error .. DONT BUY for the sake of the rubbish customer service alone don’t buy

I am very disappointed with Anycubic and strongly advise others to be cautious.

I ordered a Wash & Cure Max directly from their official website, but instead I received a Wash & Cure 3 — a completely different and lower-tier product. This is not a minor mistake, it is a serious fulfillment failure.

As if that wasn’t enough, the M7 Max resin printer I received was also damaged upon arrival. Receiving one wrong product and one damaged product in the same order clearly shows a complete lack of quality control.

What is even worse is the total absence of customer support. I have been trying to contact them for over a week, including submitting a ticket through their official website, and I have received no response at all. This level of neglect toward customers is unacceptable.

At this point, I feel ignored and frustrated. I am posting this review in the hope that Anycubic will finally respond and take responsibility for these issues.

Very poor service. I expected much better from a company like this.

I rarely leave negative reviews, but this experience has been consistently disappointing.

I placed an Early Bird order and paid within the first 30 minutes, expecting priority handling. Instead, the delivery was delayed beyond the originally communicated timeframe.

After multiple follow-ups, support assured me that my order would be prioritized and offered TPU filament as compensation, specifically so I could start production immediately without wasting time calibrating third-party materials.

The printer eventually arrived, but the TPU filament was not included in the shipment, despite the clear agreement to send it together. I followed up again, and for over two weeks I have received no response. The filament has not been delivered, and the issue has simply been ignored.

To make matters worse, the printer arrived with a noticeable abnormal noise coming from the unit. I reached out to technical support regarding this as well, but I have not received any meaningful assistance or resolution.

At this point, it feels like promises are made during support conversations but not actually followed through.

If you are buying this for hobby use, you might tolerate these issues. If you rely on it for business, I would strongly reconsider — delays, lack of follow-through, and unresponsive support can quickly become a serious problem.

Absolutely disgraceful.
Ordered 2 weeks ago. 2 delays. Bad customer service and insulting compensation. This is the second time I have had to order and quite frankly stay away from this company.

Thanks for the replacement x axis motor board adapter back online works fine....thanks Obi

Fast response. They understood perfectly well, my problem and took care of me.

Thank You so much Anycubic Team.
My Extruder of my Kobra S1 was broken
The Support help me very quitly and very smart

Offered helpful guidance to get my printer back on the right track.

Unfortunately, their support is trying to rip me off. They're trying to make me believe the warranty has expired. In Germany, the warranty is two years, and I bought it on September 9, 2024, meaning the warranty should end on September 8, 2026. It's currently March 25, 2026, and the problem has existed for five months, and Anycubic has been aware of it for that long.

I’ve been using my Kobra S1 for about two months when I ran into an issue with the extruder. I reached out to customer support and had the pleasure of speaking with Mark, who was incredibly helpful and professional throughout the process. I’m genuinely impressed by how efficiently and smoothly my problem was handled. If only every company offered this level of customer service like Anycubic does! Thank you to the whole team.

My 3d printer caught fire contacted anycubic had a response the next day! And they are replacing the damaged parts to get me back printing I would love to give 5 stars but the fact this happened to the printer is the only reason I can't but customer service! Never seen better!

Had a few issues with my 3d printer these guys have been great and very helpfull to sort my issues out

Honestly the support from the Anycubic is freaking awesome. Happy, supportive, responsive, and fix the issues fast.

The very first and last thing I ordered from this company did not arrive. they charged me the right amount but sent the very wrong item. They do not have direct customer service and they haven't responded the service request I submitted through their AI agent for over a week. They did even email me to acknowledge receipt if my request. I ended up charging back my payment. This company has terrible fill filament and nonexistent customer support.

I experienced an issue with my printer and looked for resolution through the Anycubic web site. I found it and opened a trouble ticket. The Service Support team responded very quickly and now I have a new part on its way. Great job, I'm impressed with the response and accuracy in analyzing my issue.

Almost two weeks now trying to get an answer about order cancellations and a printer that was returned for a refund. Three open tickets, one PayPal dispute and multiple emails that go unanswered. Your customer service is atrocious and you lost me as a customer forever.

My problem was resolved at the first email. Ending going to send me a new part of my machine after the problem I got. Obi was very diligent. Thanks for your help.

Changing my Review: Nothing is on Stock
No reply from support after DAYS of wating.
No feedabck on stocks and when/IF stocks are getting filled backup.
Device is breaking down every couple of days and has be deep cleaned worse than an airbrush.

Very fast responses and immediate solutions to the issue.