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Antler Reviews 3,873

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TrustScore 4.5 out of 5

4.6

Luggage Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their durability, thoughtful design, and appealing aesthetics. Many people appreciate the seamless buying experience, noting the ease of ordering and the efficiency of the delivery service. The luggage is often described as lightweight, practical, and perfectly sized for various travel needs, with many consumers expressing long-term loyalty to the brand. However, some customers experienced issues with delivery, reporting delays or problems with tracking their orders. A few reviewers also mentioned receiving products with pre-existing scratches or finding the internal construction quality disappointing. Additionally, some people noted that certain product descriptions online were inaccurate, leading to unexpected features upon arrival.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the products for being sturdy,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the excellent build, sturdy materials,... See more

Delivery service

Reviewers express high satisfaction with the delivery service. Customers frequently praise the speed and... See more

Order

Users describe positive interactions with order. Many customers found the purchase process quick and easy,... See more

Service

Consumers find service to be positive. Many customers praise the promptness, efficiency, and overall quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This luggage ticks all the boxes. It's the perfect middle ground for quality and price. Higher grade, better features and superior build quality than the cheap stuff and not stupidly expensive like... See more

Rated 5 out of 5 stars

Antler generally provides a quality product. Cabin suitcase was great for my requirements. Good lightweight product - under 2kg. Trying to just travel with carryon. Good quality build and wanted to ge... See more

Rated 5 out of 5 stars

This bag is perfect! It's absolutely huge, lots of fun and useful pockets, comfortable to wear, nice colour. Holds my three laptops, multiple chargers, notebooks, lunch, gym clothes, etc no problem!

Rated 5 out of 5 stars

The product was exactly as expected. While smaller than my current carry-on case it suits my purpose. Due to a spine injury, I am unable to carry anything over 7 kg, so this carry-on helps me to pac... See more

Company details

  1. Luggage Store
  2. Bags and Luggage Store

About Antler

Written by the company

Since 1914, we have been building an extraordinary legacy if travel expertise - designing and manufacturing quality luggage 'for those who travel often'.

We design lightweight suitcase sets, as well as holdalls and travel bags that are perfect for use as hand luggage, or for a weekend away, and we only make luggage that's built to last. We design our suitcases to be both strong and lightweight—it’s a balance that takes years of innovation to perfect.

All our hard-sided suitcases are lightweight so that they’re easy to carry, and to help ensure you stick within your airline baggage allowance. Naturally, we have a range of sizes, including cabin-sized, medium and large cases.To make it easy to reach those travel essentials when you’re on the move, our soft-sided cabin suitcases have exterior pockets and they also come with premium features, like a TSA-lock, strong and secure zips, and best-in-class double spinner wheels.

Lusting after a green suitcase, pink suitcase, red suitcase, grey suitcase, beige suitcase, blue suitcase or classic black suitcase? We’ve got you covered, explore our luggage collection to help to find your colour match.

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Lifetime Warranty

Lifetime Warranty on all Suitcases

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Only products purchased from Antler directly can be registered for our warranty.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This luggage ticks all the boxes

This luggage ticks all the boxes. It's the perfect middle ground for quality and price. Higher grade, better features and superior build quality than the cheap stuff and not stupidly expensive like the other equally high-grade luggage brands.

The buying experience was seamless and delivery was fast. Don't think I could possibly ask for more

1 May 2026
Rated 4 out of 5 stars

Bag is great

Bag is fabulous - the onky thing I don’t like about it is that it’s too short to fit even a small bottle of water and I need to carry water with me all the time because of medication. Quality is very good.

23 April 2026
Rated 5 out of 5 stars

Customer Service Excellence and support

The minute l opened my parcel, l realised I was disappointed with the product. I emailed Customer Service immediately knowing l would get a response, and l did. Catherine was amazing. She heard my concerns and offered guidance as to what my options would be from that point. She gave me time to think and once l decided l did not want to keep the products, she was quick to walk me through how to return them. Simple step by step guidance. This has given me confidence to return the goods as l have never returned a delivery, let alone an Antler product.
This level of service is remarkable and imperative. Antler has been around for decades and a leader in design. You got lost a little until we saw July step up. Keep attention on Design, quality, colour, purpose and functionality. Tell a story in your ranges and backed up with Customer Service and your people like Catherine, you have a winning formula. Tomorrow l will post back to you my return and l anticipate my full refund.
So l can keep shopping!! Cheers Nancy

29 April 2026

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