A Nightmare Experience with No Responsibility TakenMy experience with this apartment sale…
My experience with this apartment sale has been extremely negative and marked by a lack of responsibility, communication, and transparency.
On January 20, I was contacted by the real estate agent and informed that there had been a water leak in my apartment. This was surprising, as the water had been turned off, both centrally and within the apartment. Shortly thereafter, I was told that staff from the agency had visited the apartment with a plumber and requested payment of 3,500 TL to address the issue.
On April 15, I was informed that my neighbor in the apartment below had suffered extensive water damage and mold. The neighbor, who resides in Denmark, contacted me and stated that her apartment had been severely damaged. A painter sent by the agency had inspected the damage and offered to repaint certain areas, which the neighbor did not consider sufficient.
When I tried to clarify what had happened, I repeatedly asked the agency staff whether they had turned the water back on, as a leak otherwise seemed unlikely. After several unanswered questions, they eventually denied doing so. At the same time, neighbors were able to confirm that the water had in fact been turned on centrally and was later shut off at my request.
The agency did not take responsibility for the situation and provided no assistance with insurance matters. As a result, I was forced to cover the costs myself, totaling approximately 115,000 TL for repairs to my neighbor’s apartment, as well as an additional 30,000 TL in hotel expenses.
At the same time, the agency informed me that they had found a buyer for my apartment and that I would receive a net amount of €97,000. I accepted this, but never received proper documentation for the transaction despite my bank requesting it. When the payment was made, I received €96,557 instead of the agreed €97,000, and additional deductions had been applied, including a tax that I had neither been informed about nor agreed to.
When I later raised these issues with the agent, I was told that I should not have paid for the damages at all, as the responsibility supposedly lay with the neighbor. This reasoning seems illogical, as the damage originated from my apartment and the neighbor is not permanently residing there.
In summary, this has been a very poorly handled situation in which I, as the customer, have had to bear both financial and practical consequences. I believe the agency has acted unprofessionally and avoided responsibility throughout the entire process.
I intend to share my experience further, including documentation and images of the damage caused, to raise awareness and help prevent others from going through a similar situation.
I cannot recommend this company to others.
