EDIT: After contacting customer support, I received a refund, but that doesn’t change the experience I had during the process. It is unacceptable that the fee was charged even though I canceled my s... See more
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Answer the Public has been a valued platform for me for a long time. I did have to contact support, however, due to some confusion. The support team answered my question satisfactorily, and I r... See more
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I didn't find it useful for what I was looking for, although I recognise it is a GREAT platform for some specific data analysis. I recommend it. After the free 7 day plan the monthly plan was charge... See more
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Quick shout out to AnswerThePublic for their great customer service, and especially Max who was outstanding and helped me with a difficult login issue. He got back to me promptly, followed up with me... See more
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3.4
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66 reviews
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EDIT: After contacting customer support, I received a refund, but that doesn’t change the experience I had during the process. It is unacceptable that the fee was charged even though I canceled my subscription. I was also dissatisfied with the service provided. The AI-generated articles are inadequate. Therefore, I’m giving it 3 stars.
I started a free trial for the 1-month plan and then I was not satisfied with the service and canceled it on their website. Although I canceled my subscription on their website (the cancellation here only appears to us, there is nothing they send to stripe in the background and therefore the subscription remains active in stripe) money was withdrawn from my account. absolutely fraud. never use this service.
19 April 2026
Unprompted review
Reply from Answerthepublic
Hello,
Sorry to hear about this.
We weren’t able to locate an account based on the details in your review, so we couldn’t verify what happened here.
For context, when a subscription is canceled on our side, it’s fully stopped, and no further charges are made.
We’d like to take a closer look and get this resolved for you. Please reach out to us at support@answerthepublic.com with the email used on the account.
Best Regards,
The AnswerThePublic Team
Terrible application
Terrible application, nothing works. I signed for the free trial and they charged my immediately and they is no way to cancel the plan, only to cancel fully the account. No support email, nothing.
It is basically a scam, stay away from this people.
7 April 2026
Unprompted review
Reply from Answerthepublic
Hi Rafael,
We're sorry to hear about your experience, and would love to help clear things up.
We offer a free trial on monthly plans, while annual plans are billed upfront at the time of purchase.
You can cancel your subscription anytime from your account. This will stop future renewals, while still giving you access for the full period you’ve already paid for.
That said, we truly want to help resolve this for you. Please feel free to reach out to us at support@answerthepublic.com, and we’ll take a closer look at your case and get this sorted for you.
We’re here to help and are happy to assist.
Best Regards,
The AnswerThePublic Team
Don't go premium, it's not worth it.
Answerthepublic and Ubbersuggest is shit. When you're using the free plan it's all good but the moment to you pay for lifetime, you're left with a dead tool.
Answerthepublic dashboard use to have structure and organization, you could see questions people are asking and the volume but now it's all messed up. None of that is visible just a list of organic search now without any clarification of what the question is.
Then the dashboard became very slow and unorganized. I don't even know where to find information anymore with this crap I'm left with. This is waste of money.
Trying to force me to use their content schedule. Answer the public is for keyword research and to understand what people are searching not to create content schedule.
2 April 2026
Unprompted review
Reply from Answerthepublic
Hello,
We’re really sorry to hear about your experience. That’s definitely not the experience we want for our users.
AnswerThePublic is still focused on what it does best: helping you discover real search queries and questions people are asking, so you can understand intent and build content around what your audience is actually looking for. You can explore this through questions, comparisons, and related terms by starting with simple keywords and reviewing the different data views.
We’ve recently introduced Content Studio as an additional feature for users who want help turning those insights into content, but it’s completely optional and meant to complement, not replace, keyword research.
From what you’re describing around structure, visibility of questions, and dashboard performance, it sounds like something may not be working as expected, and we’d really like to take a closer look.
If you’re open to it, please reach out to us at support@answerthepublic.com with a few details (like example searches or screenshots), and we’ll work with you to get this sorted.
We appreciate you taking the time to share this. It helps us keep improving.
Best Regards,
The AnswerThePublic Team
Cancelled subscription- still charged.
Dashboard is messy. Not the best - other applications available that provide the same or better information with better layouts. Cancelled my subscription but was still charged even hen I contacted support.
22 March 2026
Unprompted review
Reply from Answerthepublic
Hi Sarah,
Thank you for your feedback. We’re really sorry to hear about your experience.
After reviewing the account, we were not able to locate a completed cancellation at the time, which is why the subscription remained active and the charge was processed. That said, we completely understand how frustrating this situation can be.
For privacy and security reasons, we’re unable to share account-specific details here, but we’ve reached out to you directly via email with more information and to help resolve this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Best regards,
Scam website
19 March 2026
Unprompted review
Reply from Answerthepublic
Hello,
Thank you for sharing your concerns.
We want to assure you that AnswerThePublic is not a scam website. We are a legitimate platform used by marketers, content creators, and businesses worldwide for keyword research and content insights.
It’s possible that there may have been a misunderstanding or a technical issue that led to your experience. We take feedback like this seriously and would appreciate the opportunity to look into it further.
Please feel free to contact our support team directly at support@answerthepublic.com, and we’ll be happy to assist you and resolve any concerns you may have.
Your trust is important to us, and we’re here to help.
Best Regards,
The AnswerThePublic Team
Intended to sign up for their offer of…
Intended to sign up for their offer of a 7 day free trial, but was charged $160 for the entire year up front and DID NOT receive any free trial. Once I noticed I was charged, I canceled the account and emailed their support. Received response from Anush Ohanyan stating that the free trial was only offered for the monthly subscription. It wasn't my intention to sign up for annually but it's selected as default I'm sure intentionally so people fall into their NO REFUND policy. I've never ran across a company with such poor customer service. Hope this helps prevent someone from doing the same and being stuck with them for a year. And yes, I maybe should have read the fine print or investigated the 7 day free trial before submitting payment, but who only offers it to monthly subscriptions?? Why isn't it applicable to both payment options, AND if the account wasn't even used (literally didn't even run a search yet, and canceled immediately) who wouldn't say, "honest mistake" ok we'll issue a refund.
23 February 2026
Unprompted review
Reply from Answerthepublic
Hi Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected charges can be.
As outlined in our subscription terms, the 7-day free trial is available exclusively with our monthly plan and does not apply to annual subscriptions. This information is presented during checkout to help customers select the option that best suits their needs.
For privacy and security reasons, we’re unable to discuss specific account details publicly. However, we’ve reached out to you directly via email to clarify the situation and have offered a solution to address your concerns.
Please feel free to reply to our email so we can continue assisting you.
Best regards,
The AnswerThePublic Team
Excellent reports
Excellent reports! Love to use them for blog writing and social media posts to engage with the questions that people are actually asking!
23 January 2026
Unprompted review
Reply from Answerthepublic
Hi Hannah,
Thank you so much for the kind words!
We’re really glad to hear the reports are helping you create blog and social media content that truly connects with what people are searching for. That’s exactly what they’re designed for — turning real questions into meaningful engagement.
We appreciate you taking the time to share your experience!
Best regards,
The AnswerThePublic Team
Answer the public helps me to…
Answer the public helps me to understand the need of the people. So searching on a topic and building something based on a demand is not a waste of time. Highly recommended and with a new ai feature it just gets better
1 December 2025
Unprompted review
Reply from Answerthepublic
Hi Arthur,
Thank you for sharing your experience!
We’re really glad to hear that AnswerThePublic helps you understand what people are truly looking for and turn real demand into meaningful ideas. That insight-driven approach is exactly what the platform is designed for. We’re also excited that you’re enjoying the new AI features—they’re built to make the process even faster and more actionable.
Thanks for the recommendation and for being part of our community!
Best regards,
The AnswerThePublic Team
too slow bad ux
too slow bad ux, somtimes search (without loader) stays forever (hours!), cancelled my sub in the first month
27 November 2025
Unprompted review
Reply from Answerthepublic
Hi Marween,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the slow performance and the issue with searches getting stuck — that’s definitely not the experience we want for our users.
We understand how frustrating this must have been, and your feedback is incredibly valuable. I also want to mention that we’ve recently made major improvements across the platform to significantly enhance speed, reliability, and overall user experience. While I know this doesn’t change what you encountered, we hope it shows our commitment to doing better.
If you ever decide to give us another try, we’d be happy to assist you personally to ensure everything works smoothly. Your experience matters to us.
Best Regards,
The AnswerThePublic Team
Luciano helped me well
Luciano helped me in my request/question clearly and quickly. So far great experience with customer service
25 September 2025
Unprompted review
Reply from Answerthepublic
Hi Selina,
Thanks for sharing your feedback!
We're delighted to hear that our team was able to support you quickly and clearly. Providing a great customer experience is always our priority.
AnswerThePublic Team
support@answerthepublic.com
Great and prompt customer service
Great and prompt customer service. The product is super useful for good old fashioned SEO work that works.
7 August 2025
Unprompted review
Reply from Answerthepublic
Hi,
Thanks so much for your feedback!
We're thrilled to hear you had a great experience with our customer service and that the product is proving valuable for your SEO work.
We appreciate your support and look forward to continuing to help you achieve great results.
AnswerThePublic Team
support@answerthepublic.com
Excellent Support Service
Great support service from Daniela and Victor. Both responded to my minor queries, providing extra information and links to help me further. Thanks to all the team!
23 July 2025
Unprompted review
Reply from Answerthepublic
Hi Kendal,
Thank you for your kind words!
We're so glad to hear that our support team was able to assist you and provide the extra information you needed.
It's always our goal to make sure your questions are answered thoroughly.
We truly appreciate you taking the time to share your experience!
AnswerThePublic Team
support@answerthepublic.com
Excellent Customer Service!
Quick shout out to AnswerThePublic for their great customer service, and especially Max who was outstanding and helped me with a difficult login issue. He got back to me promptly, followed up with me till I was able to solve the problem, and made sure that I had everything I needed. Highly recommend!
1 June 2025
Unprompted review
Reply from Answerthepublic
Hi Larry,
Thank you for your great feedback!
We’re glad our team could assist you promptly and ensure everything was resolved smoothly.
Your recommendation means a lot to us.
Thanks for choosing AnswerThePublic!
AnswerThePublic Team
support@answerthepublic.com
The team at NP digital are great
The team at NP digital are great. Their products are useful and they’re incredibly responsive at getting back to you. Really enjoy their content and tools.
30 April 2025
Unprompted review
Reply from Answerthepublic
Hi Scott,
Thank you for the kind words!
We're thrilled to hear you're enjoying our tools and content.
We are always here to help and support your success!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Highly satisfied !!!
I've been using Answer The Public for years now. I recently joined their Lifetime deal. When I faced an issue, the team was responsive and helped me resolved my issue immediately. I'm happier than ever with this SaaS
3 April 2025
Unprompted review
Reply from Answerthepublic
Hi Alejandro,
Thank you for being a loyal user of AnswerThePublic over the years!
We’re so happy to hear you’re enjoying the Lifetime deal and that our team was able to resolve your issue quickly.
Your continued support means a lot to us, and we’re thrilled to have you as part of our community!
We're always here to support you.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Great customer support
Had to message their customer support due to a billing issue and they were quick to respond and helpful!
26 March 2025
Unprompted review
Reply from Answerthepublic
Hi Lisa,
Thanks for sharing your feedback!
We're glad to hear our support team was quick and helpful in resolving your billing issue.
We’re always here if you need anything!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
AnswerthePublic has great support
AnswerthePublic has the ultimate in customer assistance. I had an issue with accounts and billing, and they not only answered by emails quickly, they also jumped on a zoom call and got it all straightened out in a timely fashion.
20 March 2025
Unprompted review
Reply from Answerthepublic
Hi Colleen,
Thank you so much for the kind words!
We're thrilled to hear our team was able to support you quickly and effectively.
It's always our goal to make things as smooth as possible, and we're glad we could get everything sorted out for you.
We appreciate your trust in us!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Excellent customer service-…
Excellent customer service- professional, knowledgeable and trustworthy. Thank you!
17 March 2025
Unprompted review
Reply from Answerthepublic
Hi Denise,
Thank you so much for sharing your feedback with us. It is very important to us!
It means a lot to know that our team made a positive impression.
We're committed to keeping that level of service every step of the way. Thanks for being part of our community!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Amazing service and support
With answer the public i can create content based on accurate keyword insights. The support is amazing also.
13 March 2025
Unprompted review
Reply from Answerthepublic
Hi,
Thank you so much for your kind words!
We're thrilled to hear that AnswerThePublic is helping you create content with valuable keyword insights.
And we're glad our support team was there when you needed them.
We're always here to support you.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Reply from Answerthepublic
Hi Dan,
Thank you for the great feedback!
We're so glad to hear you had a positive experience with our customer service.
We are always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
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