Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always accessible
Always accessible, knowledgeable and quick to respond to any issue Which is few and far between! Highly recommend to a business who wants to be truly available to the client!!
28 November 2025
Reply from AnswerForce
Thank you, Cynthia, for your kind words! We’re so pleased to hear that our team has been consistently accessible, knowledgeable, and quick to support you whenever needed. Your recommendation truly means a lot, and we look forward to continuing to be a dependable partner for your business.
– Tabby Adams, Lead Client Account Manager
She helped me quickly and was awesome
26 November 2025
Reply from AnswerForce
Thank you for your feedback, David! We’re thrilled to hear that Anuja was able to help you quickly and provide such a great experience. We truly appreciate your kind words and look forward to continuing to support you.
– Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you, Candice, for your feedback! We’re glad to hear that updating your call script was quick and easy. Our goal is to make adjustments seamless, so your team always gets the support they need. Please don’t hesitate to reach out if we can assist with anything else.
– Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you for your kind feedback! We’re thrilled to hear that you’ve found our services prompt and efficient. Delivering reliable and responsive support is always our priority, and we appreciate your partnership.
– Tabby Adams, Lead Client Account Manager
Anuja was awesome!!!!
Anuja was awesome! She was knowledgeable and patient as we went through the process of getting the particulars of the account set up. She made sure that we had a clear understanding of the process and what we can expect from Answer Force.
18 November 2025
Reply from AnswerForce
Welcome to AnswerForce, Karen! We’re thrilled to hear that Anouja provided a clear and patient onboarding experience. Our team is committed to maintaining that same level of excellence as our partnership continues to grow.
-Tabby Adams, Lead Client Account Manager
Answerforce staff have been supportive
Answerforce staff have been supportive, understand our business, and work accordingly. They are quick and effective.
Anuja, Crystaline, Savannah, and Surya are great at what they do.
Marketing
CyberTex.
17 November 2025
Reply from AnswerForce
Thank you for sharing your thoughtful feedback! We’re delighted to hear that our team has been supportive, quick, and effective in understanding and responding to your business needs. Anuja, Crystaline, Savannah, and Surya will be thrilled to know their work made such a positive impact. We truly appreciate your partnership and look forward to continuing to support CyberTex.
– Tabby Adams, Lead Client Account Manager
Lilu Collins was my on-boarding…
Lilu Collins, my onboarding contact, despite experiencing a power outage just as I was about to join a call with her, her positive energy helped me remain engaged throughout the process. The experience was both smooth and efficient.
Lourdes Espada, PuroClean of East Bridgeport CT
13 November 2025
Unprompted review
Reply from AnswerForce
Thank you, Lourdes, for sharing your experience! We’re so pleased to hear that Lilu provided such positive, steady support—even in the middle of a power outage. It’s wonderful to know she helped keep the onboarding smooth and efficient throughout. We truly appreciate your partnership and look forward to continuing to support your team.
– Tabby Adams, Lead Client Account Manag
Great experience
11 November 2025
Reply from AnswerForce
Thank you, Timothy, for your thoughtful feedback! We’re thrilled you’ve had a great experience with AnswerForce. Providing exceptional service and support is what drives our team every day.
-Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Hello Dan,
Thank you so much for your kind words. We're delighted to hear that Pooja delivered a great experience during both the call and chat. We appreciate you taking the time to share your experience and look forward to a lasting partnership with you.
Rupa Ram
AnswerForce Lead Client Account Manager
Reply from AnswerForce
Welcome to AnswerForce, JP!
Thank you for sharing your feedback! We’re so glad to hear that your onboarding experience was amazing and easy. Our team works hard to make every transition smooth, and we’re excited to continue supporting you as your partnership grows.
– Tabby Adams, Lead Client Account Manager
Helpful and Efficient
Helpful and Efficient. Cortnee was super helpful, and her guidance was invaluable!
31 October 2025
Reply from AnswerForce
Thank you for your kind words! We’re thrilled to hear that Cortnee was so helpful and that her guidance made a positive difference. Providing efficient, supportive service is what we strive for every day, and we truly appreciate your feedback.
– Tabby Adams, Lead Client Account Manager
Everyone I worked with at Answer force…
Everyone I worked with at Answer force was very friendly and informative. All of my questions were answered. I feel comfortable reaching out if I have any questions in the future.
31 October 2025
Reply from AnswerForce
Thank you for your kind feedback! We’re delighted to hear that our team was friendly, informative, and able to answer all your questions. It’s wonderful to know you feel comfortable reaching out—we’re always here to support you whenever you need.
– Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you for your feedback! We’re thrilled to hear you experienced exceptional service, clear communication, and effective resolution. We truly appreciate your trust and look forward to continuing to support your business.
– Tabby Adams, Lead Client Account Manager
Catherine The Rockstar! :) Thank you AnswerForce
Catherine was incredible to work with! She took the time to be patient and asked detailed questions to fully understand our needs, ensuring the flow chart she created was the best fit for our business. What started as an overwhelming process—switching to a new call center—quickly turned into a smooth and confident experience thanks to her guidance.
29 October 2025
Reply from AnswerForce
Thank you, Brittany, for your amazing feedback! We’re thrilled to hear that Catherine made your transition to AnswerForce such a smooth and confident experience. Her patience, attention to detail, and genuine care truly make her a rockstar on our team. We’re so glad she helped create the perfect solution for your business and look forward to supporting you every step of the way.
– Tabby Adams, Lead Client Account Manager
Kulvinder was very patient and clear…
Kulvinder was very patient and clear about how to set up the program. She was also very kind and engaging with the system and how it works. She was greater than 5-Stars... thank you.
30 October 2025
Reply from AnswerForce
Welcome to AnswerForce, George! We’re thrilled to hear that Kulvinder delivered a greater-than-five-star onboarding experience and made the process clear and seamless. Our team is committed to maintaining that same level of excellence as our partnership continues to grow.
– Tabby Adams, Lead Client Account Manager
Catherine Fasae Was very friendly and…
Catherine Fasae Was very friendly and helpful, she took the time to explain everything to me so I had a clear understanding of what service’s were being offered.
29 October 2025
Reply from AnswerForce
Thank you, Ruben! We’re delighted to hear that Catherine provided such friendly and thorough support, ensuring you had a clear understanding of our services. Delivering helpful, personalized experiences like this is exactly what we strive for every day. We truly appreciate your partnership and look forward to continuing to support you.
– Tabby Adams, Lead Client Account Manager
AnswerForce 5 Star
The company was recommended by several other business owner acquaintances. So glad I went with AnswerForce. Complete transparency all around and freedom to easily adjust my plan for the needs of my business. The app/portal is user friendly and intuitive. A very easy and thorough onboarding process. Lilu helped with this and did a fantastic job! Sidenote, I really like that they actively seek feedback for their call takers and make it easy to give. It’s nice to see they want reward, coach or take further action if needed in order to provide the best service.
29 October 2025
Unprompted review
Reply from AnswerForce
Thank you for your thoughtful feedback! We’re thrilled to hear that your onboarding was smooth and that Lilu provided fantastic support throughout the process. It’s wonderful to know our transparent, flexible approach and focus on continuous improvement made a positive impact. We truly appreciate your trust and look forward to continuing to support your business.
– Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Hello Dorothy,
We appreciate you taking the time to share your experience with us. We’re so glad to know that Anuja made such a great impression! We’ll pass along your kind words and look forward to continuing to support you.
Rupa Ram
AnswerForce Lead Client Account Manager
AnswereForce provides outstanding…
AnswereForce provides outstanding customer support service. The team is professional, responsive, and helps businesses stay connected with clients 24/7!
15 October 2025
Unprompted review
Reply from AnswerForce
Thank you, Victoria, for your kind feedback! We’re thrilled to hear that your experience with AnswerForce has been outstanding. It’s truly our pleasure to provide professional and responsive support for your clients.
We appreciate you taking the time to share your experience and look forward to continuing to support your business.
– Tabby Adams
Lead Client Account Manager
Having a person to work with to setup…
Having a person to work with to setup the system and the ability to adjust the plans with no commitment
24 October 2025
Reply from AnswerForce
Hello Daniel,
Thank you for sharing your experience with us! We’re so glad to hear that having an onboarding specialist and the flexibility to adjust your plans has been helpful to you. We truly appreciate your feedback and look forward to a long and successful partnership.
Rupa Ram
AnswerForce Lead Client Account Manager
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