Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ali was very helpful
Ali was very helpful. She successfully trouble-shooted my issue and it was resolved quickly and smoothly. She is also professional and friendly.
30 December 2024
Reply from AnswerForce
Donna, thank you so much for taking the time to post this GREAT review! We are happy to hear that Client Account Manager, Ali was able to assist you so efficiently. We will let Ali know of your review. We appreciate you and look forward to a continued partnership with you!
Allison Ball
AnswerForce, Lead Client Account Manager
Very well organized & implemented
Very smooth, professional and well organized onboarding.
13 December 2024
Reply from AnswerForce
Thank you for your kind words! We’re delighted to hear that you found the onboarding process smooth, professional, and well-organized. Providing a seamless experience is our top priority, and your feedback means a lot to us. We look forward to supporting you every step of the way!
Tabby Adams
AnswerForce, Lead Client Account Manager
Michel was a great help
Michel was a great help, and extremely knowledgeable about setting up the AnswerForce platform.
13 December 2024
Unprompted review
Reply from AnswerForce
Thank you for sharing your feedback about your recent experience setting up your account. We’re thrilled to hear that Michel was able to assist you with his expertise and make the process smooth and informative. It’s wonderful to know he provided valuable insights into our services and options. We’re grateful for your partnership and look forward to supporting your success!
Tabby Adams
AnswerForce, Lead Client Account Manager
Clients love that we have someone to answer the phone
The valuable asset of having someone always available to answer the phone greatly impacts our customer service level.
13 December 2024
Reply from AnswerForce
Thank you for recognizing the importance of having someone readily available to answer calls. We take pride in delivering prompt and professional communication, ensuring every call is handled with care. Your feedback inspires us to continue enhancing our services and providing exceptional support to you and your customers!
Tabby Adams
AnswerForce, Lead Client Account Manager
Marianna is a true professional!!
Marianna is very professional and pleasant to work with! See truly knows what it is to provide excellent support and service!!!!
11 December 2024
Reply from AnswerForce
Thank you for this amazing review! We are so thrilled to hear about your wonderful experience with Marianna. She takes so much pride in delivering exceptional service and support, and I’m sure this feedback means the world to her. Thank you for this stellar recommendation. We look forward to continuing our partnership with you!
-Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you for sharing your feedback! We’re delighted to hear that you had a great experience with our service, appreciated the prompt response times, and found the setup process thorough. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations. We look forward to continuing to support you!
- Tabby Adams, Lead Client Account Manager
Subhojit Bhowmick was great and…
Subhojit Bhowmick was great and answered all of my questions
6 December 2024
Unprompted review
Reply from AnswerForce
Thank you for your kind words! We’re thrilled to hear that Subhojit provided the support you needed and answered all your questions. Delivering excellent service is always our priority, and it’s wonderful to see Subhojit’s efforts recognized. We truly appreciate your feedback and look forward to continuing our partnership!
-Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you so much for posting this amazing review! It is great to hear that your experience working with us has been a pleasant one. We really appreciate hearing back from clients such as yourself. Thank you for choosing AnswerForce to support you and your business needs. We appreciate you and look forward to our continued partnership.
-Tabby Adams, Lead Client Account Manager
Created a new account with Answer Force…
Created a new account with Answer Force this week, my first time working with Answer Force. Very good service.
Called again today to manage a different account, very easy to work with people.
27 November 2024
Unprompted review
Reply from AnswerForce
Thank you so much for posting this wonderful review! It is great to hear that your experience working with us has been a pleasant one. We really appreciate hearing back from clients such as yourself. Thank you for choosing AnswerForce to support you and your business needs, yet again, with your new account signup. We appreciate you and look forward to our continued partnership.
-Allison Ball, Lead Client Account Manger
I have used AnswerForce for my law…
I have used AnswerForce for my law office intake for several years. They provide excellent and seamless service. Most people don’t even realize they are “just” my answering service. For example, a year or so ago I got my own five-star Google review, and the client pointed out how nice I and my “staff” had treated them. My staff is AnswerForce! Ken Duke
25 November 2024
Unprompted review
Reply from AnswerForce
Thank you for taking the time to post this EXCELLENT review, Kenneth! It is so wonderful to hear of the positive feedback you are getting from clients regarding their experience. We appreciate you and look forward to our continued partnership with you.
-Allison Ball, Lead Client Account Manager
Great support and service
Kelly O is a perfect example of what I want in a account manager. She is knowledgeable, honest, friendly, and professional. She makes suggestions for improvement without being pushy. She made recommendations based on what my company truly needs instead the highest priced option. I am sorry to the rest of the support team that I will never meet you; Kelly made such a positive impression I will not work with anyone else. Why settle for anything less than perfection?
If I must point out an area of improvement for Answerforce as a whole it would be: I wish the agents were a tiny bit less robotic and more conversational. I know it is important to follow a script but I wish there were a middle ground of actively listening to my customers calls and acknowledging a concern before jumping into a script. This is a stretch and wishful thinking.
I wish I could use my existing number for texting! Make this happen!
19 November 2024
Unprompted review
Reply from AnswerForce
Thank you for your glowing review! Your kind words mean the world to our team and inspire us to keep delivering excellence. We’re deeply grateful for your loyalty and trust, and we look forward to building on our partnership for many more successes together.
Tabby Adams
AnswerForce, Lead Client Account Manager
Great company, makes life easier
Great company to work with, and we are beyond excited to have them
Involved. They have totally taken over all of our phone call needs and make things so much easier for us.
11 November 2024
Unprompted review
Reply from AnswerForce
Thank you so much for taking the time to post this GREAT review, Ashton! It is a pleasure to be able to partner with you and provide the support services your business needs. We appreciate you and look forward to our continued partnership with you!
Allison Ball
AnswerForce, Lead Client Account Manager
Ive had Answerforce for our credit…
Ive had Answerforce for our credit repair biz for over a year now and have had a good experience
In putting this review for Siiddarth Srinivasan at Answerforce who helped us change our script to ensure the best retention of calls coming in . Loved his professionalism and attention to detail
7 November 2024
Unprompted review
Reply from AnswerForce
Thank you for choosing AnswerForce to partner with you and provide the support services your business needs over the past year. We truly value our partnership and are glad to hear of your recent experience with our team member, Siddarth. We will be sure to let Siddarth know how much you appreciated his professionalism and attention to detail. We appreciate you and look forward to our continued partnership with you!
Allison Ball
AnswerForce, Lead Client Account Manager
Being Patient paid OFF
At first, the setup emails are not hitting my email inbox, I was very frustrated.
I kept calling them, and email them, we ended up getting ahold of and get connected from the emails coming later a few hours.
Had my RingCentral set up back and forth between them without a conference call. It took forever, but, we get it done.
The entire team is there for us.
25 October 2024
Unprompted review
Reply from AnswerForce
Thank you for taking the time to post your review! I appreciate your patience with us as we worked to come to a resolution regarding your emails. I am sincerely happy that we were able to get you setup and we are now be able to support you and your business. Thank you, again!
Allison Ball
AnswerForce, Lead Client Account Manager
Quick response for and urgent need
My company had identified a gap in our service and we need to have calls routed to AnswerForce to close the gap. They were very quick to help me come up with a solution and get the project started. Michel was able to get us up and running in about 2 hours with 2 additional accounts. This was great service and displayed urgency not found in a lot of companies.
22 October 2024
Unprompted review
Reply from AnswerForce
Curtis,
We cannot thank you enough for this stellar review! We are so happy to hear we have helped close the gap & the sense of urgency our team had. We are so thrilled to hear about the amazing experience working with Michel & our team. We look forward to a continued partnership with you!
Bethany Ripoyla
AnswerForce Operations Leader
Tarina and Kulvinder were so great to…
Tarina and Kulvinder were so great to work with. Kulvinder was amazing at the onboarding process, made it so easy to follow and get set up. I would highly recommend this service to anyone.
18 October 2024
Unprompted review
Reply from AnswerForce
Sharon,
Thank you for this amazing review. We are so thrilled to hear about the amazing experience with Kulvinder. Tarina and Kulvinder take so much pride in what they do. I am sure this review means so much to them. Thank you so much for this stellar recommendation. We look forward to a long-lasting partnership with you.
Bethany Ripoyla
AnswerForce Operations Leader
Lilu was very patient and very…
Lilu was very patient and very professional. I enjoyed setting up the account and script with her!
17 October 2024
Unprompted review
Reply from AnswerForce
Alysha,
Thank you for this wonderful review. We are so happy to hear about your experience working with Lilu! We are so thrilled to have you. Looking forward to a long-lasting partnership.
Bethany Ripoyla
AnswerForce Operations Leader
Great Partner!
Kelly is fantastic! She took the time to hear what we were asking / needed and apply her knowledge of the tool and space to craft the optimal solution for us. We appreciate all the time and patience she had to get us to the right solution.
16 October 2024
Unprompted review
Reply from AnswerForce
Whitney,
Thank you for this outstanding review. We agree, Kelly is fantastic. We are so happy to hear about your experience working with her. We are so happy to hear that she was able to craft an optimal solution for you. Thank you for your patience & collaboration! We look forward to a long-lasting partnership!
Bethany Ripoyla
AnswerForce Operations Leader
Kelly is great and very helpful!
16 October 2024
Unprompted review
Reply from AnswerForce
Allison,
Thank you for this wonderful review. We agree! Kelly is great and helpful!
Bethany Ripoyla
AnswerForce Operations Leader
Pamela & Kulvinder were awesome
Pamela and Kulvinder were awesome! Knowledgeable and was able to get me the information needed immediately. Great experience, polite too. They sure made this company stand out to me. Thanks!
13 October 2024
Unprompted review
Reply from AnswerForce
Rose,
Thank you for this outstanding review. We are so thrilled to hear about your awesome experience with Pamela and Kulvinder. We agree they are awesome! We are so happy that they were able to get you what you needed immediately. Thank you so much for trusting us. We look forward to a long-lasting partnership.
Bethany Ripoyla
AnswerForce Operations Leader
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