Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
Company replied
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Review summary
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We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crystaline was PHENOMENAL!
Crystaline was PHENOMENAL! Great experience !! One of the best agents I've worked with.
21 January 2026
Reply from AnswerConnect
Hi Nichole,
Thank you so much for your wonderful review. We are delighted to hear that Crystaline provided you with such an excellent experience.
We will be sure to share your feedback with her and recognize her for the outstanding interaction she delivered.
We truly appreciate you taking the time to share your experience.
Best regards,
Julio Villegas
Lead Client Account Manager
5 star!
He was very helpful and made sure everything was set up correctly as well gave personal advise to help make sure the flow of the chat worked for are customers and team. 5 star, he really went above and beyond to make sure are system was set up.
21 January 2026
Reply from AnswerConnect
Hello Robert,
It’s wonderful to hear that Nambi went above and beyond during your interaction with him. We’re glad to know that your script and system are fully set up.
Thank you for taking the time to share your feedback. We will be sure to note it and pass along your kind words to Nambi.
Regards,
Julio Villegas
Lead Client Account Manager
Reply from AnswerConnect
Thank you, Chanan. We’re pleased to hear that we were able to assist you and look forward to working with you in the future.
Zack Flores
Lead Client Account Manager
Exactly what I needed!
Govind and team were successfully able to advise on a solution that saved me time and money associated with call forwarding to AnswerConnect! I sincerely appreciate their efforts and remain grateful for their assistance to my unique issue! Thank you again, Govind!
21 January 2026
Reply from AnswerConnect
Thank you, David!
We’re happy to hear that the guidance you received helped streamline things and reduce unnecessary effort.
It’s great knowing the team was able to work through your situation and land on a solution that worked well for you. We’ll be sure your note is shared with Govind and the team.
Heather
Lead Client Account Manager
Crystaline
Crystaline, from client services was very helpful to me, Love their Customer service always prompt in providing feedback
21 January 2026
Unprompted review
Reply from AnswerConnect
Thank you so much for your kind words! We’re happy to hear that Crystaline was able to assist you and provide prompt feedback. We appreciate your business with us and are always here to help whenever you need us.
Cindy Silva, Senior Lead
800-531-5828
SADDAM H - Great Help
SADDAM H. Was great...and very patient with me in setting up new account and cleaning up issues with old
20 January 2026
Reply from AnswerConnect
Thank you, Willis. We’re glad to hear your experience during the process went smoothly and that you felt supported throughout it. Helping make things clear and manageable is important to us, and we appreciate you taking the time to share this feedback.
Heather
Lead Client Account Manager
Great service
Easy to access messages and reporting. Customer service is easy to work with and handles any issues promptly.
20 January 2026
Reply from AnswerConnect
Thank you for sharing this feedback! We’re glad to hear that accessing messages and reports has been easy and that our customer service team has been responsive when issues come up. It’s great to know the experience has been a positive one for you.
Heather
Lead Client Account Manager
Absolutely thoroughly impressed with…
Absolutely thoroughly impressed with AnswerConnect. From the very first contact I had cold calling them and inquiring about their services to all of the customer support helping me fine tune my scripts, suggesting a FAQ sheet for my business, as well as questions I had about billing, usage and overall support. I would highly recommend them if you’re in need of an answering service!
19 January 2026
Unprompted review
Reply from AnswerConnect
Thank you, Joanne! We’re truly glad to hear what kind of impression we have made so far. It’s great to know our team was able to help fine-tune your scripts, suggest tools like the FAQ sheet, and answer all your questions. We appreciate your recommendation and the trust you’ve placed in us, and living up to this wonderful first impression.
Heather
Lead Client Account Manager
Kathy did an amazing job explaining…
Kathy did an amazing job explaining everything and going slowly over the process. It was my first time using this type of service so I had a lot of questions and she was extremely patient.
19 January 2026
Reply from AnswerConnect
Thank you for your kind feedback, Adrienne. We are pleased to hear that Kathy was helpful and patient throughout your experience. We appreciate you taking the time to share your feedback and look forward to working with you.
Zack Flores
Lead Client Account Manager
Highly recommended
Swathi was very helpful with onboarding. It took less than an hour to set up and both the website and the mobile app are very easy to navigate. I get the messages I need from clients after hours and I have peace of mind knowing I will never miss an important call.
15 January 2026
Reply from AnswerConnect
Thank you for your kind words, Yvonne. We are pleased to hear that Swathi provided excellent support and that your onboarding experience was efficient and seamless. We look forward to working with you and are glad to provide you with peace of mind.
Zack Flores
Lead Client Account Manager
Nambi Sinivasan was so helpful
Nambi Sinivasan was so helpful. I had many questions, and he was patient in answering all of them and making sure I was taken care of. The customer service was exceptional. Answer Connect has been such a blessing to my company. We have been so thankful for how they help our company.
14 January 2026
Reply from AnswerConnect
Thank you for the 5-star feedback! We’re pleased Nambi took great care of you and we are happy to support your business. We appreciate your kind words about our team.
Ruth's was amazing to work with
Ruth's was amazing to work with. Her professionalism and attention to detail was next to none.
8 January 2026
Reply from AnswerConnect
Thank you, Adrian.
We’re glad to hear that your experience working with Ruth stood out in such a positive way. We are glad her professionalism and strong attention to detail shone through, and we appreciate you taking the time to share this feedback. We’ll be sure your message is passed along to her.
Heather
Lead Client Account Manager
Excellent explanations and kind…
Excellent explanations and kind personell. So far off to a great start!
7 January 2026
Reply from AnswerConnect
Thank you for your kind words and 5-star review! We look forward to supporting you and your business!
Flora was very helpful on handling my…
Flora was very helpful on handling my changes needed to my account and ensured that updates were clearly communicated.
7 January 2026
Unprompted review
Reply from AnswerConnect
Thank you for the 5-star review! We are pleased to hear that Flora provided helpful and clear support. We appreciate your business and are happy to assist.
Online Chat is Great
I asked for a quick change to our script using the chat function on the website.
I got immediate expert help from a very friendly lady.
She adjusted the script and we were done in just a few minutes.
Helpful, efficient and very courteous!
23 December 2025
Unprompted review
Reply from AnswerConnect
Thank you so much! We really appreciate you taking the time to share this. We’re delighted to hear that you find our chat feature efficient, that's exactly what we aim for! Thank you again, and we look forward to helping you again whenever you need us!
Cindy Silva,
Lead Client Account Manager
Josh was extremely helpful and friendly…
Josh was extremely helpful and friendly walking through our onboarding call and explaining all the platform features!
22 December 2025
Unprompted review
Reply from AnswerConnect
Thank you so much for the review, Kyle! We’re glad Josh was able to walk you through the platform and make your onboarding smooth. We appreciate you choosing AnswerConnect!
Regards,
Pradeep K
Lead Client Account Manager
Reply from AnswerConnect
Thank you for your kind feedback! We’re glad to hear everything has been going great so far, and we look forward to continuing to work with you!
Lead Client Account Manager – Cindy Silva
Quick and friendly service.
17 December 2025
Reply from AnswerConnect
Thank you for your kind words, Sophia. We are pleased to hear that your experience with us was quick and friendly. We value the opportunity to work together and look forward to working with you further.
Zack Flores
Lead Client Account Manager
Flora responded quickly to my inquiry…
Flora responded quickly to my inquiry and addressed it within 24 hours.
17 December 2025
Unprompted review
Reply from AnswerConnect
Hey Judd!
Thanks for taking the time to leave a 5-star review! Providing quick and effective support is important to us, and we’re glad Flora could assist you so promptly.
David - Lead Client Account Manager
When you get a good rep they are GOOD
Depends on the rep you get, sometimes they can be frustrating. So overall Answerconnect I would give probably 3 or 4 stars but when you get a good rep it is 5 stars.
16 December 2025
Reply from AnswerConnect
Thank you for your honest feedback! We appreciate you sharing that consistency can sometimes be frustrating. This is something we continually strive to improve through ongoing training and quality reviews. Your input helps us get better, and we truly appreciate you taking the time to share your experience with us!
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