Great onboarding experience moving from another provider, there's always going to be hiccups with a change but these were minimal. Love being able to log onto the portal and see all calls taken, actio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service Support team are excellent. They pick your call immediately. I haven't seen a service any faster. Anuja Selvaraju was great. Spent almost an hour with me to ensure all scripts were ame... See more
Company replied
We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... See more
Company replied
Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... See more
Company replied
Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 11 Rutland St., EH1 2DQ, Edinburgh, United Kingdom
- 0800 802 1069
- hello@answerconnect.co.uk
- answerconnect.co.uk
4.9
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representatives are awesome!
The representatives are really friendly, helpful and assertive which makes speaking with Answer Connect an pleasant experience.
Special thanks for Swetha and Maureen! you are awesome!
26 September 2025
Reply from AnswerConnect UK
Thank you for taking the time to review our service Chhaya, it really means so much to us. I am delighted to hear that you have a great experience when you reach out to us and I'll share your thanks with Swetha and Maureen they'll be so pleased to hear from you.
Thank you very much too for your referral - word of mouth is from our clients is so impactful and I am glad that you had the opportunity to use our Refer A Friend opportunity.
Thank you
Jill
Jill Calder - Hed of UK Sales and Service
Quick response
They reply very quickly on the chat and provided the requested report within a few minutes
4 September 2025
Reply from AnswerConnect UK
Hi Jane,
Thank you very much for the time taken to provide feedback on our service. I glad that Flora was able to provide the information that you requested speedily, she'll be delighted to hear from you. We're always here to support you.
Thank you
Jill
A fully comprehensive professional…
A fully comprehensive professional service which enables you to focus on your business at hand knowing all incoming communications are being dealt with efficiently 24/7.
4 September 2025
Reply from AnswerConnect UK
Hi Steve,
Thank you so very much for your wonderful review. We're so excited to see that our service if freeing you up to focus on your business and that you have peace of mind knowing that we are here 24/7 to support your business.
Thanks again for your feedback.
Jill - Head of Sales and Service UK
An absolutely amazing call answering…
An absolutely amazing call answering service in the UK.
They provide:
- Web chat services
- Call answering services
- Updating info onto our own CRM
- They book meetings onto my Calendly
- Can change the call script instantly
- Are able to set up multiple detailed call scripts
- Have fantastic call handlers
- Have an incredible portal that allows you to review all call recordings and calls instantly
- Excellent customer service team
- Plenty of support to get it all set up
- Multiple tiers of pricing to fit different call minutes
- And they wipe the competition off the map
I so love you guys.
Definitely recommending you — Answer Connect are the best secretary phone service ever.
30 June 2025
Unprompted review
Reply from AnswerConnect UK
Hi Buhir,
Thanks so much for the fabulous recommendation! I'm glad to hear that you are enjoying many of the features that we provide as part of our answering service. Thanks again.
Reply from AnswerConnect UK
Wonderful! Thank you for the review.
Laurence listened to everything I…
Laurence listened to everything I needed and offered solutions and got everything done in lightening speed.
Fast, easy, super efficient !
12 June 2025
Reply from AnswerConnect UK
That's some much for the lovely review Lillie. So great to hear that Laurence took the time to understand your needs and that she was able to find a solution that works for you! We look forward to working with you very much.
Wish i did this years ago
Wish i did this years ago!
I have found the initial set up process straight forward and started working the same day i singed up. It has saved my time to focus on other areas of my business.
30 May 2025
Reply from AnswerConnect UK
Thank you for the fantastic review Tom! We're so glad to hear that we were able to get your bespoke script in place for you to use on the same day as you signed up and that the process was straightforward. It is amazing to hear too that our service freed up some of your time to direct your focus strategically.
Excellent Solution & Great Extension To My Team.
I have been using AnswerConnect for several years and it is a great solution. It just works. It is easy to use and manages what we need very well, and is a great extension to my team.
I did have a minor issue where I needed to contact their Support team via WebChat, and it was pretty much an instant response. No 'bots', no waiting, simply straight in to talk to Tony who resolved the issue quickly - and then assisted with some additional configuration. Tony was happy to help and went above and beyond - a true credit to the AnswerConnect team.
13 May 2025
Reply from AnswerConnect UK
We're thrilled to hear that Tony made such a great impression Graham. We'll definitely pass this along to him. We're so glad to hear that we managed to resolve your issue quickly, we know how important it is to get things working well. 'No bots' - we truly understand the importance of human connection.
I've recently switched
I've recently switched to AnswerConnect, I have to say, they're on it. Every time a change needs to be made or anytime there is a snag, just let them know and they solve it in minuites.
Would reccomend in a heartbeat!
8 May 2025
Reply from AnswerConnect UK
Thank you so much for your amazing review Daniel! We truly appreciate your trust in us, and we look forward to being part of your continued success!
AnswerConnect, Simply one of the best!
AnswerConnect has provided me with an “out of hours” call answering service for a few Years now, and I can honestly say they do an amazing job. They have a great APP that allows instant rota alterations and excellent communications. My Clients always know their call will be answered and dealt with in a professional manner, which really gives them peace of mind. If you need any sort of call handling solutions, AnswerConnect is the very best.
29 April 2025
Reply from AnswerConnect UK
Thank you for partnering with us over the past four years Trevor! We're glad to hear that AnswerConnect has helped ease the pressure of handling your out of hours calls and that our support has made a positive impact on your business. We are delighted to hear that our App helps your team. We appreciate the trust you’ve placed in us. Here's to many more successful years together!
A very quick response to the issue…
A very quick response to the issue raised. Professional service and all resolved. Thanks
24 April 2025
Reply from AnswerConnect UK
Thanks very much for the review Sandra, it is always great to hear how we're doing.
AnswerConnect offers a great solution…
AnswerConnect offers a great solution for our out of hours callers and those who require assistance during the day with FAQs.
Great account management support.
6 March 2025
Reply from AnswerConnect UK
Hi Erin,
It’s wonderful to know that we are able to assist you with your calls and that our service team offers great support to manage your account. We're thrilled you chose us to handle your incoming calls, and we truly appreciate your feedback.
Thanks very much.
Jill
Prompt and efficient help
Prompt and efficient help.
Always actioned very quickly.
Reliable service.
31 January 2025
Reply from AnswerConnect UK
Thank you for the great review Juliet. We're so glad to hear that we are providing you with an efficient reliable service.
Thanks
Jill
Extremely helpful and quick!
21 January 2025
Reply from AnswerConnect UK
Thanks very much for the lovely review Peter. We appreciate it very much.
Reply from AnswerConnect UK
Thanks for the review Rachel. I'm glad to hear that the everything went smoothly.
Jill
All communication received from…
All communication received from everyone at AnswerConnect to date has been great. The continuous support is amazing and the company cannot do enough for you.
2 January 2025
Reply from AnswerConnect UK
Hi Will,
Thank you for your wonderful review. We are thrilled to hear that we have been able to support your business by handling your calls.
Jill
Reply from AnswerConnect UK
Thank you Mark! We're glad to hear that you had a great experience setting up your account. We are looking forward to helping you manage your calls.
Great Answering Service and Support
Robert and the team at Answer Connect are very helpful and professional
3 December 2024
Reply from AnswerConnect UK
Thanks very much for the great review Mark!
GDPR Fail
Have requested to be removed from the mailing list on numerous occasions, they completely ignore their GDPR responsibilities.
14 October 2024
Unprompted review
Reply from AnswerConnect UK
Hi David,
We are very sorry to hear that you are frustrated with the interaction that you had with our service resulting in your 1 star review. I did send a request asking for some more insight to your experience through Trustpilot, unfortunately we didn’t receive a reply,
I see that you do not have an account with AnswerConnect so I have investigated your review with our marketing team and they have advised me that we have sent you two emails. The first email was sent on the 26th of September, the email was not opened and the second email was sent on the 11th of October which was read. You unsubscribed from the mailing list on the 14th of October and your request was actioned immediately.
Thank you for your patience while we investigated this matter.
Jill
An excellent service from the very first contact
The service we've had from AnswerConnect has always been very professional, courteous and methodical. Their portal is excellent and helps us feel more connected in dealing with AnswerConnect. Highly recommended.
2 September 2024
Unprompted review
Reply from AnswerConnect UK
Thank you for the excellent review! We are so glad to hear that our service is helping you stay connected, and we appreciate your partnership!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.