Ankorstore Reviews 

Aweful customer service. We are a brand and been trying to get in touch with support for weeks now, no reply at all. There are a lot of bugs in the system. Not sure what is going on over there but this usually is a very vad sign. We are going to close our account. We will continue to use Faire instead, amazing software and really good customer support.

We just love Ankorstore's for our business. They have a wide range of products and the largest selection of independent brands that make it easy for anyone to start their small business journey . Thank you for your support and the wonderful brands you give us access to at the touch of a finger .

Brands avoid Ankorstore at all costs. A retailer claimed they never received an order I sent them even though there is a proof they signed for it and left me a scathing 1 star review full of lies. I contacted Ankorstore customer services and they said there is nothing they can do. I was in absolute shock they sided with a retailer who was blatently lying. The customer services agent called Donna then shut the chat, and then CLOSED MY ACCOUNT AND SHOP! This is absolutely disgraceful. I never want anything to do with this scum of the earth platform ever again.

I have had several very difficult transactions with Ankorstore who appear to want to avoid responsibility by frequently amending terms and conditions and applying them retrospectively. It genuinely is like 'computer says no" sketch! There hasn't been an order without some problem (I've had 35 brand orders) and very little appetite to help until you are forced to kick up an enormous fuss when they decide that they will remedy the situation after all. The hassle outweighs the benefit ultimately and I now source directly from the brands rather than Ankorstore.

We have been selling in Ankorstore for a while.

Recently we have sold something which costs £246 to France.
Because of a bug on the admin page, Ankorstore said that we will get 0 (zero) for this order.

The customer says the country of manufacture is the UK on the website but the labels on the products say Made in Turkey. And Ankorstore immediately refunds customers WITHOUT asking for anything from us.

We got a message from the customer; she refuses to pay, and refuses to return them, but admits the products are high quality and she will keep them.

We dispatch from the UK so we have to write UK on the MANUFACTURE COUNTRY box on the admin page... Because if we write TURKEY, UPS cannot come and collect the items from our UK branch. Where we are located.
So this is an obvious bug on Ankorstore's page. We did nothing wrong.

There was a misunderstanding in a delivery.
Very fast contacted and issue resolved!
Thank you

We produce bespoke gold/diamonds jewels.
Ankorstore Customer Service wrote (before we sent the order) that the order would not be cancelled/returned and that they shall process the payment.
Now the customer service does not reply anymore to our emails and we have not been paid.
Terrible customer service and company to deal with.
I highly recommend Faire on the other hand, incredible wholesale marketplace to deal with and always punctual with the payments, never a problem and same trading conditions.

We have recieved broken products, reclaimed them, but for the seller to send us the products again we need a confirmation from Ankorstore. Since one month this confirmation didn't came. I wish I could add pictures of the broken goods here. Order number 1575556. In the past, smaller issues have been resolved quickly- i start to think we are ignored here on purpose. If the AS-Team reads this, give me a working email or telephone number. No chatbox, bot-email or whatever. This purchase is about 4000 Euros, we are customers since more than one year and ordered more than 20 times from you, recommaned brands etc. Get back to us or we are gone and contact the Händlerbund Deutschland about this.

Conditions and communication is good.

We are a brand based in the UK. We have been trying to get in touch with someone regarding onboarding. We have been waiting months and not heard from our "agent". Really really poor customer service. Many emails sent to this email address: Ankorstore's team hello@ankorstore. No response.

i own a wholesaler business in the uk .
i went through all the trouble of starting my shop , uploaded products and prices .
after 3 months my listings are not showing on algorythims in the uk or usa, my listings simply dont exist on the system .
i have started and messaged customer support , started 6 cases, been transfered to relevant departments with no reply from them.
Now my listings have been changed to french , but still no searchable listing in the uk or usa .
i think its time to close shop , thank you for wasting hours and days of my precious time , i should submit a bill .

Great experience, they sorted out a problem when I made a mistake and all the stock I ordered arrived quickly and in good condition

Has worked really well for us as a new independent retailer. Easy to order, good credit terms & speedy delivery of a range of products.

There is always room for improvement ;-)
But I realle like and appreciate the concept that gives small shops/conceptstores the possibility to test new products in the shop, to order smaller quantities and just be flexible.
Thank you for this concept. I highly recommend!

D'EllyCIEUX - @d_elly_cieux
gourmet shop/conceptstore

I was excited to be invited to be on Ankorstore UK but unfortunately I still haven't been paid for an order. My account is setup in Euro's and not GBP. It was meant to be changed back in May. Sadly I cannot recommend, support is only bots and tickets don't seem to work to find help from a real person.

Efficient and easy to navigate.
Ideal platform for sourcing the ideal product with trusted suppliers. Good communication throughout.

As a shop owner I faced the situation when my product was sold, dispatched in a proper course and I have not got payment after more than two months. It turned out that they were unable to work with my bank, but no one let me know and they did not care. Eventually, I switched to my another bank account and got the money. Overall, I can't say this is a good service..

As a small retail shop ankorstore have given me the opportunity to try some new brands, low risk because I only need to order £100 at a time.
Lots more I’d like to try too, huge selection of brands.

Great range of Indy producers and many alternatives to other we'll known wholesalers. Quality is excellent, shipping is fast amd import fees from the EU are also covered. Payment terms are also excellent

Approached me to apply to sell on their site. I applied and got rejected. I was then approached again. They don't have a clue what they're doing, and they don't reply to emails. Unprofessional.