I must apologise to Animigo. I recieved the product promptly and is perfect. I mistakenly wrote a review for a different business as the trust pilot emails confused me. ( This due unfortunatly to... See more
Company replied
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I placed an order which they admitted an error at their end so resent order, when it arrived the tubs were out of date. Complained and they reassured they would replace with a long best before date.... See more
Ordered online, price was right and it arrived very quickly, can't fault it in any way.
Conforme à la description excellent prix site de qualité livraison et emballage très correct.
Company replied
Company details
Information provided by various external sources
Spécialisé dans les produits santé et bien-être pour animaux, Animigo a tout ce dont vous avez besoin pour veiller sur vos chiens et chats. N'utilisant que des ingrédients naturels avec des formules d'excellente qualité, Animigo s'est développé en tant que site dans lequel vous pouvez avoir confiance quand il s'agit de vos animaux de compagnies bien-aimés. Nous sommes passionnés par les animaux et transferons ce soin et cette même attention sur notre site.
Le site des amis à quatre pattes
Written by the company
- Livraison rapide
- Nous savons à quels points nos produits sont efficaces, il est donc normal que vous souhaitiez les recevoir au plus vite. Pour cette raison, nous offrons un évantail d'options de livraison pour que vous puissiez choisir celle qui vous convient le mieux, y compris la livraison au lendemain pour les commandes passées avant 16h (jours ouvrés uniquement). Le suivi de commande en direct est également disponible pour une commande en toute sérénité.
- Livraison gratuite
- Qui refuserait une livraison gratuite? Si vous dépensez 50€ ou plus, la livraison vous est offerte!
- Expédition le jour même
- Nous savons que vous souhaitez recevoir vos produits rapidement vite afin d'en faire profiter vos animaux au plus vite. Si vous effectuez votre commande avant 16h les jours ouvrés, nous vous garantissons de l'expédier le jour même.
- En stock
- Contrairement à de nombreux autres vendeurs en ligne, nous stockons nos produits dans nos propres entrepôts, et nous nous assurons que tous les produits en ligne sur notre site soient en stock.
- Ingrédients naturels
- Nous savons que vous ne souhaitez pas donner à vos animaux de compagnie des ingrédients chimiques dangereux. Chaque produit de notre catalogue est donc constitué d'ingrédients naturels qui ont été soigneusement sélectionnés par nos experts, vous assurant ainsi de vous donner le meilleur à vous et votre animal de compagnie.
- Un support client remarquable
- Nous aimons les animaux du monde entier, donc pour répondre à n'importe qu'elle interrogation que vous pourriez avoir, nous mettons à disponibilité un service client international. Nous parlons votre langue, quelle quelle soit, pour être en mesure de vous porter assistance dans les délais les plus brefs et ce par téléphone, mail, chat en ligne ou par courier postal.
Contact info
106 Lower Addiscombe Road, CR0 6AD, Croydon, United Kingdom
- 09 75 18 44 49
- info@animigo.fr
- animigo.fr
3.9
Great
2K reviews
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Selling out of date stock
I placed an order which they admitted an error at their end so resent order, when it arrived the tubs were out of date. Complained and they reassured they would replace with a long best before date. Replacement arrived and tubs still have out of date on them. Told that’s the only stock they have.
10 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Superrapide
10 July 2025
Reply from Animigo
Cher Client,
Merci beaucoup pour votre message.
Ravis que la livraison ait été à la hauteur de vos attentes 😄
Au plaisir de vous revoir bientôt,
Vanessa du Service Client
Reply from Animigo
Hello Nesa,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and customer service. Your satisfaction means a lot to us!
Looking forward to serving you again soon.
Best regards,
Animigo Team
Bon merci beacoup
11 June 2025
Reply from Animigo
Chère Anne,
Merci beaucoup pour votre message.😊
Nous sommes ravis que nos produits et services vous apportent satisfaction. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter.
Cordialement,
Vanessa du Service Client
Bien cordialement,
Reply from Animigo
Hello,
Thank you for your feedback. We sincerely apologize for the delay in the delivery of your order.
Please know that we always strive to ensure timely deliveries, but sometimes unforeseen circumstances can cause delays.
Could you please contact us at info@animigo.fr or on 09 75 18 44 49 with your order details? We will investigate the situation and do our best to resolve it quickly.
Thank you for your understanding.
Best regards,
Anouchka
Customer Service – Animigo France
Conforme à la description excellent…
Conforme à la description excellent prix site de qualité livraison et emballage très correct.
3 April 2025
Reply from Animigo
Bonjour,
Merci beaucoup pour votre retour positif ! 😊
Chez Animigo, nous mettons un point d’honneur à offrir une prise en charge réactive et efficace à nos clients.
N’hésitez pas à nous contacter à nouveau si vous avez la moindre question ou besoin d’assistance.
Merci de votre confiance et à bientôt !
Anouchka – Service Client
Animigo France 🐾
📩 info@animigo.fr | 📞 09 75 18 44 49
Very Good
I must apologise to Animigo. I recieved the product promptly and is perfect.
I mistakenly wrote a review for a different business as the trust pilot emails confused me. ( This due unfortunatly to my cat dying. ) I’m very sorry.
21 January 2025
Reply from Animigo
Hello,
I’m truly sorry to hear about the loss of your cat, and I can understand how frustrating it must be not to have access to the follow-up despite your efforts.
Please know that we are here to help and we want to resolve this issue as quickly as possible. If you'd like, you can contact us directly by phone at 09 75 18 44 49, and we’ll assist you in accessing the information you need.
Thank you for your patience, and again, our sincerest condolences during this difficult time.
Kind regards,
Anouchka from Customer Service
Impeccable.
13 November 2024
slow delivery
Easy order process.
Items received 16/11/24.
Possibly better to ask for a review after the items are received?
Delivery process lets the purchase down.
6 November 2024
Reply from Animigo
Dear Mr Tennant-Moore,
Thank you for taking the time to leave us your feedback on our Trustpilot profile.
We have tried to contact you in order to provide you with more information about tracking but without success. Parcel tracking indicates that your parcel was delivered at pick up today 15.11.2024. We invite you please to let us know by calling 09 75 18 44 49.
Best regards,
Vanessa from Customer Service
Haven’t received the flea shampoo for…
Haven’t received the flea shampoo for my 15 year old Maltese X I didn’t want to use chemicals on her so was waiting for the ‘fast delivery’…
It was hard to see her suffering.
I’m waiting for a refund as I’m unhappy with this company.
14 October 2024
Reply from Animigo
Hi Lynette,
Thank you for sharing your concerns about the product with us. Following our conversation today we are delighted to hear that you have received your parcel. We will carefully study your feedback to improve our services ans products.
Best Regards,
Vanessa from Customer Service
Reply from Animigo
Cher Samuel,
Merci d'avoir pris le temps de nous laisser votre avis sur notre profil Trustpilot.
Nous sommes désolés que vous n'êtes pas satisfait par ce produit. Nous recommandons de l'appliquer pendant plus d'un mois, après plusieurs utilisations nous sommes convaincus que les résultats seront présents. Nous prenons en compte votre avis afin d'améliorer la qualité de ce produit.
Cordialement,
Vanessa du Service Client
Easy website and swift delivery.
8 February 2024
Intevention Rapide
10 January 2024
Très bon site
30 November 2023
Service parfait
10 August 2023
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