I've ordered three times for my beautiful cat and each order has arrived very quickly indeed. Am very grateful for this incredible service. If anyone is reading this who has never used Animed, do use... See more
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Written by the company
Prioritising animal well-being every step of the way, Animed is one of the biggest online pet retailers and veterinary dispensaries in the UK, selling affordable, trusted pet supplies for your furry friend. We deliver everything from prescription medications, non-prescription medications, health supplements and specialist food to stimulating toys, accessories and treats, stocking a wide range of leading brands such as Hills, Royal Canin, Feliway, Frontline and Lily’s Kitchen. Animed has always had the health and happiness of animals at its heart, we believe that looking after our furry companions should be affordable without compromising on quality. That’s why we source all our medications from the same suppliers as vets, and stock the most trusted leading brands at prices that suit all pockets.
Our promise to you
Written by the company
- Genuine UK Sourced Medicine
- All our products are 100% Genuine, sourced from veterinary suppliers in the UK. We are a fully compliant UK Vet Dispensary.
- Free UK delivery
- We offer FREE standard UK delivery on orders over £45
- No quibble customer guarantee
- We go the extra mile to ensure our Customers are happy
Why Animed?
Fantastic Service and Products....
- Guaranteed low prices
- Fully compliant UK Vet Dispensary
- No quibble customer guarantee
- Free UK delivery on orders over £39
- 100% secure and safe
- Genuine UK sourced medication
Contact info
CVS House, Owen Road, IP22 4ER, Diss, United Kingdom
- 01379 640052
- support@animeddirect.co.uk
- animed.co.uk
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Easy to order
Easy to order, communication good throughout the purchase and delivery process and items as described. Now have a years worth of flea and worming treatments .
First class service
I was informed regarding when to expect delivery, delivery was much quicker than I expected so that was great. Thank you all.
The staff are very helpful and always…
The staff are very helpful and always courteous. Very happy with service
Get your pet’s medication here…
Straightforward purchase of medication for dog with a private prescription, much cheaper than buying at the vet’s.
Good communication from Animed and medication was well packed. Very happy with experience and would recommend Animed.
Orders always on time
Ease of ordering by telephone ,with…
Ease of ordering by telephone ,with polite and knowledgeable operator. Delivered within days....thank you
The overall efficiency of the service…
The overall efficiency of the service is good. The online ordering was straightforward and the delivery was quick.
Excellent!
Avoid!!!!! Critical Medication not recieved then told lies
I have been receiving my dogs critical anti seizure medication without a problem for 3 months however this month my order was cancelled without contacting me by phone because the shipping address did not match the address on my prescription. It never has matched, and for good reason as the drug is controlled and requires a signature
I live remotely, work full time and have a gated driveway
However, this hadn't been a problem previously as it has been sent to my parents to sign for. It is now a pending bank holiday weekend and my dog will be without critical medication.
When I tried to contact animed I was told someone would call me the next day at 0830, obviously no one called.
When I did reach "customer satisfaction" I was told the law changed yesterday. I know for a fact this is not true and I am waiting for Animed to provide me with evidence to the contrary. They won't be able too!
Anyway, do not use if you rely on critical medication to manage your pets illness. It is not worth your dogs health, they lie instead of owning up to their mistakes and do not care if my dog suffers as a result.
Good service
My order was acknowledged immediately and dispatched quite quickly. Happy with the service provided. Would recommend.
Excellent company
Excellent company, very helpful staff,
Easy to.order and pay and delivered very
Quickly.
Always great service
A well packed parcel
The items I ordered were taped together and carefully packed so they didn't slide around in the box and get damaged. I was very impressed. My order came in the time window I was given & the delivery driver was polite & helpful & placed my parcel in my hall . So I could unpack it there & didn't need to lift it.
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