DON'T USE ANGI
Angi part two after several emails asking for the time and date of the fitting all I was getting back from them was my fitting had been booked on Friday 04/08/23 and spoke to customer service at Wayfarer and unformed that I requested the fitting service cancelled due to the fact that Angi was messing me about regarding the date and time.
Wayfair was most helpful and professional and went through to Angi regarding the cancellation within 30 minutes I received a email from Wayfair confirming the cancellation i finally got a email from Angi saying that the fitter was scanned for Sunday 06 08 23 I went onto their website and got through to reschedule/cancel order I cancelled the fitting but it doesn't give you any on screen message which you could then take a screenshot for your record and no email confirming that the fitter service was cancelled! Sunday 06 08 23 midday a email saying that the fitter is on the way.
I thought it was a automated email but took a screenshot of the cancellation of the service from Wayfair the fitter arrived at the time given who was pleasant polite asking if my day was going well, answerd yes but yours isn't after explaining the cancellation email from Wayfair I informed him that there were serious communication with Ankit i showed him the screenshot he asked me if was okay to take a photo of this for his record.
Thinking that was that how wrong I was early evening o received a email from Angi stating that because i cancelled which the had no record of saying that as a token gesture they would give me %50 percent of the,£55 fitting fee to compete the fitter for wasted journey.
This made me annoyed to say the least I informed them that i am not paying for their cock up and asked if they were employing people who are on a drug rehab and i asked if because of the school holidays were they using young children who are just learning about I.T.
Sent them a screenshot of the cancellation email.thinking that was finished within within 2 hours I received another email saying that for this to go forward they wanted me to send my name address and receipt of my invoice which i thought it strange that were would they get the information if my name and address to give to the fitter?????? I emailed them back asking for them to confirm that a full refund would be given they once again sent me the same email as previously mentioned.
At this point i totally went ballistic stating that in no way would they be given this information stating that if I gave them the information I would render myself liable for only getting %50 which they wanted.
Outcome Wayfair confirming that I was getting a full refund and apologised for the inconvenience caused even when they are at no fault at all.
Sorry for the long message .
As i stated in my first review if you purchase anything from Wayfair please be advised not to tick the box for the fitting service unless you are a masochist .