Angels Cars Reviews 

256
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were let down by their experience overall. People frequently experienced frustrating last-minute cancellations and poor communication regarding their bookings, leaving them completely stranded without any reliable alternative transport options. Consumers also noted that drivers often arrived significantly late or failed to show up entirely, causing major stress before important flights, family events, and medical appointments. Some reviewers were satisfied with specific staff members, noting they were exceptionally polite, courteous, and helpful during their daily travels. Customers genuinely appreciated these professional interactions, finding that individual employees could occasionally provide a genuinely pleasant and safe journey despite the widespread systemic issues.

What people talk about most

Service

Clients share negative opinions on service, highlighting frequent last-minute cancellations and unreliable... See more

Booking process

People report negative experiences with booking_process, highlighting frustration over sudden cancellations... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting high disagreement regarding driver... See more

Delivery service

Reviewers mention negative feedback about delivery_service, frequently highlighting severe delays and drivers... See more

Cancellation

Users describe profound frustration and negative interactions with cancellation. Consumers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

cancelled my car as couldn't reach me by phone ( I was working and waiting for my taxi b4 getting a train). If you are going to make it essential to confirm by phone (even after confirming on e mail)... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the cent... See more


Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.


Contact info

1.9

Poor

TrustScore 2 out of 5

256 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(256)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good service

The taxi service was very good,the taxi driver was on time, he was polite and courteous. I will use your service again without any doubt. Thank you!

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Unexpectedly awesome…

This was an unexpectedly awesome service. Booked online, cab showed up bang on time, cheaper than any other service, clean car, friendly driver, delivered on time! Very impressed!

20 July 2023
Unprompted review
Rated 1 out of 5 stars

UNRELIABLE

What ever negative comments people have made on this platform is so true. I booked a cap I was told I will wait for 10 minutes. After waiting for 30 minutes I called again and they told me to wait for 10 minutes after another 20 minutes I rang and was told there was no cap.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

They took by booking then text me to…

They took by booking then text me to cancel it and said if want to rebook to call a specific number - I called that number only to be verbally abused by the operator for calling the wrong number - the number they gave me - they then transferred me and I was told there was never any drivers and that’s why it was cancelled - unprofessional and unreliable

28 June 2023
Unprompted review

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