Excellent service from start to finish, they could not have been more help full. As they hadn't got the chair in stock they would order to try then if item was not right for purpose they would take... See more
Company replied
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Review summary
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Reviews shaping this summary
I was very impressed with the communication from the company following an unexpected supply problem with the coasters I had ordered. I was offered a full refund or the opportunity to wait until the... See more
Company replied
The Robins are beautiful and top quality. Just what I've come to expect from Angela Reed based on other purchases like the Victorian style baubles I purchased before a previous Christmas. Delivered qu... See more
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Dispatched promptly so no long wait for goodies to arrive . Items exactly as they appear on the website so no disappointment or need to return. Packed really well and items high quality. Very pleased... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Outdoor Furniture Store
- Rug Store
- Sofa Store
Written by the company
Angela Reed is an independent furniture, homeware and interiors retailer based in Saffron Walden, Essex, UK, serving customers throughout the UK online and from our Saffron Walden furniture store. Established in 1880, Angela Reed is a family-owned interiors business with more than 145 years of experience helping customers furnish and decorate their homes. We sell sofas, armchairs, dining tables and chairs, bedroom furniture, occasional furniture, lighting, mirrors, rugs, cushions, home accessories and gifts, with collections available both online and in our Saffron Walden showrooms. Angela Reed combines established furniture brands with distinctive furniture and home accessories chosen for homes with personality. Whether you're looking for a new sofa, furnishing a dining room or bedroom, searching for statement lighting or mirrors, or simply adding the finishing touches to a room, our experienced team can help. Customers can shop online at angelareed.co.uk, with delivery available across the UK, or visit our furniture and interiors store in Saffron Walden, Essex to explore our collections in person. As a long-established independent family business, customer service remains at the heart of Angela Reed, from helping customers choose the right furniture through to delivery and aftercare. Follow us on: Instagram https://www.instagram.com/angelareedshop/ Facebook: https://www.facebook.com/angelareedshop/
Contact info
5-7 Market Hill, CB10 1HQ, Saffron Walden, United Kingdom
- 01799 520056
- online@angelareed.co.uk
- angelareed.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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A beautiful piece of furniture delivered carefully and promptly.
I bought an ornamented cupboard from Angela Reed. It arrived promptly - exactly when promised, was delivered by two highly capable men, who carted it upstairs, placed it exactly where I wanted it and left within a very few minutes. When I commented on their efficiency, one of them said, “well, we’re professionals”, to which I responded, “I can see that”.
The cupboard is beautiful, sturdy, spacious, and exactly what I hoped for. It is perfect for my needs.
23 April 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
good service, good communications, good pricesappro
Easy to use website, very competitive prices, good communications. The garden bench is exactly what
I wanted, a simple, elegant style. Although elderly and not very practical we put the bench together without
too much effort.
29 March 2026
Unprompted review
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
A brilliant company
A brilliant company, very helpful, careful packing of products that I have ordered.
I cannot fault the company.
20 April 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Excellent customer service,quality…
Excellent customer service,quality fruit bowl,well packed
25 March 2026
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Important to see and try out first
The dining chairs I bought were made to order and, although the website, said there’d be a 12 week wait, it was 18 weeks before they were delivered. When I raised a concern at 14 weeks, I was offered the loan of four chairs which arrived a couple of days later. The quality of the chairs is fine but I should have ensured I’d tried and tested a sample first. The colour was not quite as expected, more grey than appeared on the website. Also, the fit is better suited to tall adults as the seats are a little higher than most dining chairs I have tried. The substitute chairs were actually more comfortable and a better fit. So, a lesson learned - appearance can be deceptive!
14 April 2026
Reply from Angela Reed
Thank you for taking the time to leave us a review.
We’re pleased to hear you were happy with the overall quality of the chairs, though we’re sorry they weren’t quite the right fit for you in terms of comfort and colour.
As noted at the time of ordering, these chairs are made to order with an estimated 12-week lead time. Unfortunately, this particular order was delayed due to wider global shipping disruption, which was outside of our control, but we remained in regular contact throughout with updates.
When you got in touch during the delay, we were very happy to arrange a set of loan chairs so you weren’t without, and we’re glad these arrived quickly and were useful in the meantime.
In terms of colour, the ‘Rancho Steel’ finish is designed as a grey-toned fabric, and we always recommend viewing items in person or requesting additional images or samples prior to ordering, particularly for made-to-order pieces where finishes can appear differently depending on lighting and setting. We are always happy to accommodate this.
We really appreciate your patience while your order was delayed, and your feedback.
Very prompt delivery
13 April 2026
Reply from Angela Reed
Thank you so much for taking the team to leave us a five star review. We are so delighted that you are happy with the delivery and service. We hope to welcome you back again soon.
Tetrad sofas
Had been trying to find a local company where I could purchase a Tetrad sofa from. Rang Angela Reed said they would be able to get me the model I was after, extremely helpful, I also bought a rug from them too, which is superb quality, wouldn't hesitate to recommend them. We're delighted with our new sofas and rug.
13 April 2026
Reply from Angela Reed
Thank you so much for taking the time to leave us a review. We really appreciate you choosing to shop with us and that you are pleased with the service. We hope to welcome you back again soon.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Efficient company.
I ordered a lamp from this company. It arrived promptly & was very well packed. Extremely pleased with my purchase.
7 April 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Courier company were excellent
Courier company were excellent, phoned 30 mins before and at delivery.
Table is beautiful!
2 April 2026
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Friendly and prompt service
Friendly and prompt service, returning product which was excellent but not quite colour we were after was handled efficiently and without fuss. Will definitely use their services in future.
13 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Lovely shop to browse and very lucky to…
Lovely shop to browse and very lucky to find the exact chair I ave been looking for.
Fast delivery and chair assembled for me. Perfect thank you.
1 April 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
A really special online shop!
The shop's selection is really wonderful. Ordering was easy and everything was delivered quickly and was more lovely in real life than in the photos on the website. I also loved the 'sustainable' note that was on the 2nd hand box it was delivered in. Really great little touch! I will definitely be ordering again.
31 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
4 months later, still no product
I have been awaiting for an order now for 4 months, I have recieved 3 emails, one to say the items are out of stock straight after order! One to say it would be at the warehouse 24th Feb and one to say they dont have the stock and will contact the supplier, so if you wish to pay a large amount of money for something and not recieve the goods, this is the place to shop.
3 April 2026
Unprompted review
Reply from Angela Reed
Thank you for your review, and I’m very sorry that we have only just picked this up on Trustpilot.
Having looked into your order properly, I can see that the service you’ve received over the past few months is not acceptable, and I completely understand your frustration.
This isn’t the experience we want any of our customers to have.
David is now personally looking into this for you and will be in direct contact to resolve this as quickly as possible.
Kate & David Reed
A lovely store with some real gems!
A lovely store if somewhat hidden away. Lots of really nice furniture and other bits to empty your wallet. But seriously, the service was great, the communication clear and regular and our chest of drawers were perfect.
24 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Great products
Good customer information, very helpful, delivery good and item was perfect.very prompt from order to delivery. I will definitely use again, and strongly recommend.
23 March 2026
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Beautiful pot at such a reasonable…
Beautiful pot at such a reasonable price compared with others not half as nice & so much more expensive
Great service too
23 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
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