AndLight.pl Reviews 78

•

4.2

Lighting Store

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Company details

Written by the company

ANDLIGHT – Your Home Should Feel Like Home W AndLight łączymy estetykę z jakością i funkcjonalnością w starannie wyselekcjonowanym oświetleniu, meblach i akcesoriach do domu od najsłynniejszych marek projektowych na świecie. Jesteśmy dumni z bycia autoryzowanym sprzedawcą klasycznych oraz współczesnych ikon designu - obsługującym zarówno klientów indywidualnych, jak i profesjonalne projekty aranżacji wnętrz. Naszą misją jest inspirowanie i prowadzenie naszych klientów za pomocą fachowej wiedzy, usług osobistych i wysokiej jakości produktów. Z siedzibą w Kopenhadze, dążymy do zapewnienia płynnego doświadczenia od pierwszego kliknięcia do w pełni umeblowanego domu.

Contact info

Nelson Mandelas Allé 16, 2450 , København SV, Denmark
+45 44 44 62 44
info@andlight.pl
andlight.pl

4.2

Great

78 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 21, 2026

Everything’s perfect good quality even…

Everything’s perfect good quality even though it’s plastic still looks and feels elegant and timeless love the design the product was packed safely and solidly 100% recommend it

19 February 2026

Unprompted review

Reply from AndLight.pl

Feb 25, 2026

Dear Piotr,

Thank you so much for your wonderful review✨

We are truly happy to hear that you love the design and that the quality met your expectations. It means a lot to us that you find the product elegant and timeless. We also take great care in packaging, so we are glad it arrived safely and securely.

Thank you for your recommendation and for taking the time to share your experience.
We truly appreciate your support and hope to welcome you back again soon 😊

All the best from us here at Andlight
Maria - Andlight

Feb 6, 2026

great product, missing cable

Delivery was super fast and the lamp itself looks really nice and works well. The product quality and design are definitely a plus.
Unfortunately, the charging cable that should have been included was missing from the package. According to the product description, it should have been there. It makes me wonder whether this might have been a returned item, but there was no information about that on the product page.
Overall, I like the lamp, but the missing cable was a bit disappointing.

3 February 2026

Unprompted review

Reply from AndLight.pl

Feb 6, 2026

Dear Cudna,

Thank you for taking the time to share your detailed feedback. We’re very happy to hear that you’re pleased with the lamp’s design, quality, and fast delivery.

We’re truly sorry that the charging cable was missing from the package. Some lamps are delivered without a cable but it is pretty standard that they are included.

We would very much like to resolve this for you as quickly as possible. Please share you contact information and I will see how we can resolve the matter

Wishing you all the best
Maria - Andlight

Nov 12, 2025

Dostawa szybka

Fast, complete delivery, right product, as well as expectations. Highly recommended

4 November 2025

Unprompted review

May 14, 2025

!!! SCAM !!! - ORDER NUMBER 555426

!!! URGENT REQUEST FOR DELIVERY !!! - ORDER NUMBER 555426

I'm trying to contact you via phone and email
No news /no contact, /no delivery /no money!
Where are my chairs?

14 May 2025

Unprompted review

Reply from AndLight.pl

Aug 22, 2025

Dear Tomasz,

Thanks for taking the time to review us!

I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.

We have asked you to provide us with some more information so we can take a look at the matter.

Looking forward to hearing from you.

Best regards,
Maria // Andlight

Mar 20, 2025

No refund

Order cancelled, i received credit note but no refund! Customer service ignoring my e-mails in this matter!

20 March 2025

Unprompted review

Reply from AndLight.pl

Aug 22, 2025

Dear Agnirszka,

Thanks for taking the time to review us!

I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.

We have asked you to provide us with some more information so we can take a look at the matter.

Looking forward to hearing from you.

Best regards,
Maria // Andlight

Updated Mar 6, 2025

worst shopping experience ever

It's been 10 days since the original delivery date of the ordered product. All communication via email is terribly drawn out. Despite the lack of the ordered product and the chance of its delivery, the service is doing everything to not refund the money. Over the course of 4 days, only 2 emails were exchanged. In the last email, I was assured that the product is already in stock and I will soon receive a link to track the shipment. However, in the previous email, I was informed that the manufacturer is unable to specify when the shipment to AndLight will be completed. The lack of precision in specifying deadlines indicates a low level of service. It's been 4 days since I requested a refund and the product suddenly appeared in the warehouse, but it is not known when it will be sent to me. It really looks like some kind of scam...

5 March 2025

Unprompted review

Reply from AndLight.pl

Aug 22, 2025

Hi, thanks for taking the time to review us!

I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.

We have asked you to provide us with some more information so we can take a look at the matter.

Looking forward to hearing from you.

Best regards,
Maria // Andlight

Nov 28, 2024

I love this shop and the customer…

I love this shop and the customer service they provide! It's the best!

3 November 2024

Unprompted review

Reply from AndLight.pl

Aug 22, 2025

Dear Monika,

Thanks - And we love love to hear that!
How wonderful to know that we have provided you with this kind of service!

It is our most important task to deliver products of the highest quality with a high level of service.

We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.pl

Wishing you a wonderful day!

Best regards
Maria // Andlight

Sep 12, 2024

Excellent customer service

Excellent customer service, fast delivery, premium floor lamp bargain priced. Highly recommended!

11 September 2024

Unprompted review

Reply from AndLight.pl

Aug 22, 2025

Hi Kat,

Thanks - A five-star review!

How wonderful to read that we were able to provide you with the level of service. It is our priority to deliver top quality product with a safe and fast delivery.

If you have any questions, please don’t hesitate to contact us at info@andlight.pl

Wishing you a wonderful day!

Best regards
Maria // Andlight

Jul 22, 2024

Everything come very fast and perfectly…

Everything come very fast and perfectly packed. The lamps are looking amazing. I highly recommend the shop

22 July 2024

Unprompted review

Reply from AndLight.pl

Aug 22, 2025

Dear Sam,

I want to thank you for reviewing us!

It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safe.

We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.pl

Wishing you a nice summer!

Best regards
Maria // Andlight

Feb 24, 2024

The delivery of goods was fast and…

The delivery of goods was fast and accurate, good to know that such shops exists.

19 February 2024

Unprompted review

Reply from AndLight.pl

Aug 22, 2025

Dear Jacek,

Thanks for the great review :)

5 stars!! This means so much to us that our customers are taking the time to share!
We are so happy to know that the order was delivered quickly.

If you have any questions, please don’t hesitate to contact us at info@andlight.pl

Wishing you a wonderful day!

Best regards
Maria // Andlight

Feb 10, 2024

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