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AndLight.it Reviews 81

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TrustScore 4 out of 5

4.2

Lighting Store
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Company details

  1. Lighting Store
  2. Furniture Store

Written by the company

ANDLIGHT – Your Home Should Feel Like Home In AndLight uniamo l’estetica, la qualità e la funzionalità in una selezione curata di soluzioni di illuminazione, arredi e accessori per la casa di alcuni tra i brand di design più rinomati al mondo. Siamo orgogliosi di essere rivenditori autorizzati di icone del design classiche e contemporanee, con le quali possiamo soddisfare le necessità dei progetti di clienti privati e professionisti. La nostra missione è ispirare e guidare i nostri clienti attraverso la nostra esperienza, un servizio personale e prodotti di alta qualità. Dalla nostra sede a Copenhagen, ci impegniamo per offrire un’esperienza impeccabile dal primo click fino al completamento dell’arredo ideale per la tua casa.

Contact info

4.2

Great

TrustScore 4 out of 5

81 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

UNSERIOUS PEOPLE

I bought a Kartell ij armchair on promotion in November 2024. The small armchair delivered to me had a defective screw fixing the seat to the frame.
I wrote to the seller several times and only received a silly request to send the product quality control card as a reply. Of course I went along with the request, but it was no use, I still receive no reply.
They are unserious people.
I HAVE WRITTEN DOCUMENTATION OF EVERYTHING I SAY

30 November 2024
Unprompted review
AndLight.it logo

Reply from AndLight.it

Dear Mario,

Thanks for the review - I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
I can only apologize that this wasn’t the case for you.

We have asked you to provide us with some more information so we can have a look at the matter.

Looking forward to hear from you.

Best regards,
Maria // Andlight

Rated 5 out of 5 stars

Excellent customer service and support

Although my order arrived damaged due to shipping issues, Andlight’s customer service was exceptional. They were always kind, responsive, and ready to assist me at every step, quickly resolving the issue with a full refund. It’s rare to find such attentive and professional support. I highly recommend this store for their reliability and outstanding service.

17 December 2024
Unprompted review
AndLight.it logo

Reply from AndLight.it

Dear Gabriele,

Thanks for the kind review!

We are so happy that you have been satisfied with the service that we have provided and that it has left you with an impression. Our customer service is doing their best to assist our customer as fast and as smoothly as possible.
We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.es

Wishing you a wonderful summer!

Best regards
Maria // Andlight

Rated 5 out of 5 stars

good experience .a good selection of…

good experience .a good selection of high-quality and modern lamps.thanks

30 September 2024
Unprompted review
AndLight.it logo

Reply from AndLight.it

Dear Mariia,

Thank you so much for your great review!

It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safe.
We strive to have a broad assortment which includes a high-quality products.

We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.it

Wishing you a wonderful day!

Best regards
Maria // Andlight

Rated 5 out of 5 stars

Perfect

Quick, high quality products, and great discounts!

28 April 2023
Unprompted review
AndLight.it logo

Reply from AndLight.it

Dear Meg L,

Thank you so much for the nice review!

It truly means a lot to us to hear that you had a positive experience with our service and that you are happy about the quality of the product.

We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.it

Wishing you a wonderful day!

Best regards
Maria // Andlight

Rated 5 out of 5 stars

Perfect price and fast shipping

Perfect price and fast shipping: thank you!

1 December 2022
Unprompted review
AndLight.it logo

Reply from AndLight.it

Dear Marcello,

Thanks for the nice review!

Wonderful that we were able to provide you with a perfect price and a good service with fast shipment.

We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.it

Wishing you a wonderful day!

Best regards
Maria // Andlight

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