Cheap reliable. And i ask almost 20 people which electricity i should chose everybody told me without any hesitation take andel
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No service, no support Waited 1hour as number 1 in que Ingen service, ingen hjælp Ventede som nummer 1 telefon kø over 1 time
Company replied
I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more
Company replied
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
Company replied
Company details
- Electric Utility Manufacturer
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Andel Energi
Hej Ali
Tusind tak for de fem stjerner. Vi sætter stor pris på din positive feedback.
Vi ønsker dig en god dag og sender god energi din vej.
Bedste hilsner
Sofie
Don’t fall into the trap
Don’t fall into the trap! This company has no business ethics which essentially builds on customer service and fair charges. I informed about my move-out date (1 Jan 2025) from previous apartment well in advance as per cancellation policy (14 days notice). However, I end up paying for full month as opted for automatic card payment. I flagged this issue and requested for refund or at least provide a clarification. However, I am still waiting for a response from this fraud company and following up since last two months.
20 December 2024
Unprompted review
Reply from Andel Energi
Hi Abhishek,
Thank you for your review.
I just reviewed your case, and we apologize for the experience you have had, regarding your cancellation.
I can see that you have already been in contact with our customerservice, and the case is now awaiting processing by our complaints-department. You will hear further from us, once a decision has been made :-)
Wishing you a great day,
Best regards
Alexandra
Good client service and App
Good client service and good app/website that you can pretty much navigate easily and retrieve all the data you need.
1 January 2025
Reply from Andel Energi
Hi Pedro
Happy New Year! Thank you very much for your five star review. I am very happy to read about your satisfaction with the app and website!
Kind regards
Pernille
Reply from Andel Energi
Hi Margaret
Thank you very much for your 5-star review. I am happy to read about your satisfaction so far. Hope it will continue.
We wish you a merry Christmas.
Kind regards,
Pernille
At man ikke skal venter i time vis for…
At man ikke skal venter i time vis for at kommer igennem til at tale med jer i telefonen 👍
18 November 2024
Reply from Andel Energi
Hej Edith
Tak for din anmeldelse. Vi sætter stor pris på de flotte stjerner. Det giver god energi.
Du ønskes en rigtig god dag.
Bedste hilsner
Astrid
Reply from Andel Energi
Kære Ellen,
Vi går meget op i at levere god service til vores kunder, så vi bliver virkelig glade for at høre du synes den er netop det.
God weekend
Dbh,
Thorben
Reply from Andel Energi
Dear Premakumara
Thank you so much for the 5 star review. We greatly appreciate it.
Best Regards,
Thorben
Poor customer service
I have contacted the customer service 3 working days before. They promise to come back within 2 days but no answer
The app sometimes has problems and didn't display the energy cost
Very expensive
7 November 2024
Unprompted review
Reply from Andel Energi
Hi Alessandro,
Thank you for your review.
I’m sorry to hear that you had a poor experience with our customer service and phonesystem.
I completely understand that it’s frustrating, when there is a wait time, and we are always working to ensure our customers reach the right department as quickly as possible.
I hope you’ve received an answer to your inquiry; otherwise, you’re always welcome to reach out to our customer service team. Our phones are open Monday to Friday, from 8:30 AM to 4:00 PM.
If there is a queue, you can choose to have us call you back. This way, you’ll keep your place in line, and we’ll call you during the day – saving you from waiting on the phone.
You can also contact us through the “Skriv til os” form, or you can chat with Energitte. She’s available 24/7 every day of the week and is packed with answers, to the most common questions we receive.
Wishing you a great day.
Best regards,
Alexandra
Brilliant supplier.....never had any…
Brilliant supplier.....never had any problems.
Can always speak English with me. Very helpful 😊
4 November 2024
Reply from Andel Energi
Hej Margrete
Tusind tak for din fine anmeldelse og de fem flotte stjerner, - begge dele sætter vi stor pris på.
Du ønskes en rigtig god dag.
Bedste hilsner
Astrid
Reply from Andel Energi
Hi Valentine
Thank you very much for your 5 star review. I am happy to read about your satisfaction with us. Hope you have a nice day.
Kind regards, Pernille
It is very smooth.
4 November 2024
Reply from Andel Energi
Hi Wenmin
Thank you for your 5 star review. I am happy to read about your satisfaction with us. We wish you a nice day.
Kind regards, Pernille
Reply from Andel Energi
Hi Sayed
Thank you very much for your 5 star review. We are happy to read about your satisfaction with us as your electricity company.
Kind regards
Pernille
Cool.........
16 October 2024
Reply from Andel Energi
Hej :)
Tak for din anmeldelse og de 5 stjerner.
Dem sætter vi stor pris på :)
Rigtig god dag.
Bedste hilsner Kaja.
Reply from Andel Energi
Hej Shabana :)
Tak for din anmeldelse og de 5 stjerner! :)
Skønt at du er glad for at være hos os! :)
Tak for at dele det :)
Rigtig god dag!
Bedste hilsner Kaja.
Appalling customer service
Appalling customer service. Miscommunication. Criminal business practices.
Beware current and future customers. You deserve so much better than these clowns.
4 October 2024
Unprompted review
Reply from Andel Energi
Hi Charlie :)
Thank you for your rewiev.
I'm sorry, that this is how you feel about us, but since you haven't ritten what the problems is, I can't really help you or comment on it.
If you have an active case that you would like us to look at, please reply to the information form I just sent you.
Best regards Kaja.
I am tryimg to setup my online account…
I am tryimg to setup my online account but can't and don't know why.
2 October 2024
Reply from Andel Energi
Hi David
Thank you for your inquiry.
I can see that there have been some IT challenges with your self-service and therefore you have not been able to log in.
We have now solved the issue and you will now be able to create a password for the app and self-service.
Have a great day.
Best regards Malthe
Customer satisfaction is all about…
Customer satisfaction is all about meeting customer expectations. Sanne was friendly and efficient in handling my request to terminate my electricity contract due to relocation out of Denmark. She also gave useful information about the termination procedure and she followed up promptly with email notification. Thank you for the great customer experience :)
30 September 2024
Unprompted review
Reply from Andel Energi
Dear Chin Han Lim
Thank you very much for your review, we greatly appreciate it.
Wishing you a good day.
Best regards, Anja
Reply from Andel Energi
Dear Sonea
Thank you for your review - we greatly appreciate that.
Wishing you a good afternoon.
Sincerely Anja
Reasonable price.
25 September 2024
Reply from Andel Energi
Dear Mohammad
Thank you for your review - we greatly appreciate it.
Wishing you a really great day.
Sincerely Anja
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.