Andel Energi Reviews 17,126

Outrageous company with absolutely no customer service. Been a customer for +20 years. In 2015 a friend moved in and his name was added to the PBS paying agreement on our address since he spend most time at home. Early 2022 he moved out and for 2 years it was absolutely impossible to get back my own electricity bill. For a full 2 years his new bills were send to me and my bills were send to his various new addresses. Two new PBS paying agreements with correct information and 2 new electricity agreements and approximate 50 mails, phone calls and complains to ANDEL would NOT change anything. Early 2024 the bills were still send incorrectly and still with all sensitive personal information CPR numbers etc. to the wrong persons. Only reply from so-called “Custom service” even after written complaint to their “Department for complaints” – ANDEL do not have anything (!) on file from you (even after I forwarded all copies of my complaints) and ANDEL can NOT separate your bill (!). To this day I do not know if I for 2 years have been paying electricity for 3 various addresses were my friend stayed. Naturally from March I went for another electricity supplier. My last bell was a total of 317,82 kr. for the month of February - for just 48,70 kr. actually use of electricity (!) All the rest were faked invented fees. It will probably not change. But - ANDEL is an outrageous company and the Board members were kicked out because of fraught and illegal exorbitance personal bonuses. I strongly recommend to quit ANDEL Energi A/S - they cheat your for your own money.
På trods af mine utallige henvendelser til ANDEL så forsætter deres regnings kaos. Jeg ser ingen anden mulighed end at skifte selskab og betaler min slutopgørelse 26 marts 2024 og får bekræftet at mit kundeforhold er afsluttet.
Alligevel fortsætter ANDEL med at opkræve den allerede betalte slutopgørelse både i april 2024 maj 2024 og juni 2024 på trods af alle mine fortsatte henvendelser om at regningen ALLEREDE ER BETALT.
Den 20.juni 2024 får jeg så besked fra en ”Specialist i Forretningskvalitet & Klager” - som må ha’ været på ferie MEGET længe - om at regningen er ”afskrevet” og jeg i mellemtiden har fået et nyt kundenummer i forbindelse med et nyt kundesystem. ANDEL TROR ALTSÅ STADIG AT JEG IKKE HAR BETALT?
Hvor er jeg dog GLAD for IKKE LÆNGERE AT VÆRE KUNDE HOS ANDEL.

Come on guys seriously? my payment was late due to my registered card was expired and i forgot to update , you charged me 100 dkk as 20 percent of 500 dkk bill as fine !!! How much interest are you charging? The time that you charge people months in advance do you pay the same amount to them ?
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Update:
Thank you for the answer , I believe still the fine is quite big and needs to be proportional to the bill, but due to due to the follow-up here and the answer I am changing my review.

Saw wrong and paid a bill that was not mine they refuse to refund it, so I can pay my actual bill. Also are supposed to answer within 5 days on mail they dont

It is very disappointing.

I am having the same problem twice now. I moved out of my apartment, contacted the customer services to cancel my membership at the previous address and I wanted to be reimbursed of the amount I have paid.

I still keep getting bills for my previous address...

They make it impossible to unsubscribe when you move out. Super easy to subscribe, easy to switch addresses, impossible to unsubscribe. They write “You must call us on our hotline” and they no one picks up the phone for 30 min. And they ignore emails and their own contact forms.

I’ve been trying to reach them for a week now.

I had some confusion with the bills when I moved apartments but I was able to call and speak with Mina from Team 24, who was incredibly helpful! She explained everything, and helped me to set up a payment service.

Had a talk with Marianne from team 24 and one other person from Andel energy. Really happy experience and got what I needed.

It was a good customer service from Marianne, she was very helpful and sweet. She solved the problem, made things work and just called to do a check up. That's good customer service.

It was a good customer service from Mina fra Team 24
She is very helpful, I am a new customer and wanting to know about having a electric supply in our house, as we moved to our new place, she gave me the information I needed and provide solution to my issue.
Thanks Mina

Blot det,at I ønsker denne form for responce!

Great communication with the customer rep over the phone, she explained everything about our new account and made it super clear to us, as foreigners in Denmark.

I would not advise you to choose the "Andel energi" electricity network for those who live further from Copenhagen, because the bill is damn high. We use electricity for 800-900 kr, but you get a bill for "trasport og affgift" from 1200-1700 dkk. Every 3 months I used to pay 3 000-4000 dkk, then they did it every month, I get bills from 2000-3000 dkk. Since February, we switched to "Aura", we'll see how much we'll have to pay here 🙂 the bill for January came for 2700 dkk 😏

I get a bill from a new suplier 😏 And for 2 months i will have to pay 1264,59kr 😉

Thank you,i'm VERY VERY happy with a new suplier 👋And for transport og afgift i will have to pay 250kr 😂 Your price for transport og afgift is ~1400kr 🙄 that's a big price difference 😏

Good service
Marianne was really helpful

3 months and 24 calls back and forth they cannot open me a profile on the home page or app. I can not login on anything but i keep getting mails where it says you have a new bill you can log in on our homepage or our app to see the details. I call customer support to explain i can not log in to see how much and where i should pay, they tell me we will fix it 2 weeks later i get another mail with extra expences because i have not paid my bill. Total bull!@#$ of a company

Spoke to Mariane just now! Very helpful and understanding this early in the morning! Awesome stuff

I had couple of questions about my el-Bills and talk with Marianne from Team - 22. Very Nice person, answer for all my questions and helped me to manage my Electricity usage in seconds! Thanks alot for help . Very recomend to ask for her , if you have any questions.

Most confusing billing structure I have ever seen in any country. No complain on language as google translate is helpful for non Danish person.

Tue from team - 22 Has been very kind and agile is solving a complex problem this morning and should be properly rewarded for his outstanding capabilities.

I have not paid out any bill yet but the support experience has been excellent every time I called ( I called 3 times).

Mina from Team 22 was very helpful and answered me in good English.

I hope to to continue with a good experience.

Great help from Katarina today. Got all my questions answered and a very quick email after, including all the details.