Ancestry.se Reviews 254

Reply from Ancestry.se

Feb 10, 2026

Hi Axel, thank you for your feedback. It’s common for DNA results to differ across platforms due to the unique algorithms and data sets used by each company. We’d welcome the chance to discuss your specific findings with you—please contact us so we can look into this further.

https://support.ancestry.co.uk/s/contactsupport/
Phone 0-800-032-6469
Hours M-F 9am - 9pm GMT*
Sa-Su 12pm - 9:00pm GMT*
Live Chatbot Available 24 hours

Reply from Ancestry.se

May 23, 2025

Hey Segedi. It's not unusual to have some Ancestral regions that leave you scratching your head, this is because our test is telling you your Ancestral regions going back 500-1000 years and so many of them will have passed out of living memory. We are confident in the science behind our tests and you can read more about the science behind them below on out 'Ancestry DNA Learning Hub' page.

https://www.ancestry.com/c/dna-learning-hub/ancestrydna-test-accuracy

Reply from Ancestry.se

Jan 31, 2024

Hello Jenny! We regret any concerns and welcome this opportunity to provide some guidance.

If you wish to contact our customer support team we can be reached via the link below. This will first bring you to our automated chat (Leif), for assistance with common questions and support articles. If this doesn’t resolve your query you can type in ‘customer support’ in the chat and an email form will appear, from where you can type a question for one of our customer support agents. We would then get back to you via email as soon as possible, this typically takes about 3 - 7 working days, although we regret that the waiting times have been a little longer than normal lately.

https://support.ancestry.se/s/contactsupport

We truly appreciate you being a valued Ancestry member and we hope this is helpful!

Reply from Ancestry.se

Jan 17, 2024

Thanks for taking part in AncestryDNA! We’re happy to hear that you find your results interesting and hope that they will continue to benefit your family research.

When it comes to your DNA matches you will continue to receive new ones, if new members join the service and share DNA with you. It is true that it can be easier to figure out how you are related with your closest DNA matches, like any close family matches or 1st-2nd cousins. This said, more distant matches can also be very useful at times. The articles below may be helpful:

Discovering How You're Related to AncestryDNA® Matches:
https://support.ancestry.com/s/article/Discovering-How-You-re-Related-to-AncestryDNA-Matches

Making the Most of AncestryDNA Matches:
https://support.ancestry.com/s/article/Making-the-Most-of-AncestryDNA-Matches

Finding Biological Family:
https://support.ancestry.com/s/article/Finding-Biological-Family

We appreciate you taking the time to provide this review and wish you much success with any continuous family research!

Reply from Ancestry.se

Jan 10, 2024

Hello Erik! We’re sorry for any concerns and we’re happy to assist.

You can access our American site (Ancestry.com) from anywhere in the world. You may be re-directed to the Swedish version of the site based on your ip address (No Danish version available yet unfortunately), but you can choose to override this by selecting the option 'Continue to Ancestry.com' located at the bottom of the pop of window that will appear for 30 seconds when you first open the site. I

If you do not see this option on your computer, please use an alternative browser or clear your cache and cookies and try again. You will find instructions below:

https://support.ancestry.com/s/article/Managing-Your-Cache-and-Cookies


If you wish to order a DNA kit with delivery to Denmark this should also be done via the US domain, Ancestry.com, not through the Swedish website.

We appreciate you reaching to Ancestry and we hope this is clear and helpful!

Reply from Ancestry.se

Dec 15, 2023

Thanks for your review, Anita! We're pleased to hear that you received assistance as needed when contacting Ancestry recently. If you need anything further you're always welcome to contact us again. Our chat can be found below:

https://support.ancestry.se/s/contactsupport

We appreciate you being a valued Ancestry member and wish you all the best with any continious family research!

Reply from Ancestry.se

Nov 17, 2023

Tack för att du släktforskat med oss på Ancestry, Lars. Om vi kan vara till vidare hjälp framöver så är du alltid välkommen att ta kontakt på nytt.

Reply from Ancestry.se

Nov 1, 2023

Hello Cs!

We're sorry to hear of any delays getting in touch with our customer support team. We're always eager to assist our members as efficiently as possible, typically within a couple of working days, although the timeframe can vary a little bit. If there is anything further we can assist with at this time, please don't hesitate to contact our customer support team again through the chat linked below:

https://support.ancestry.se/s/contactsupport

We appreciate your time with Ancestry and wish you all the best with any continuous family research!