Ancestral Cosmetics Reviews 

91
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural facial balms, noting how deeply they hydrate dry skin, soothe stubborn irritation, and visibly smooth out fine lines over time. Consumers also highlight the outstanding customer service provided, describing representatives as exceptionally responsive, accommodating, and genuinely helpful when resolving various ordering questions. Some reviewers were not happy with the formulation, mentioning that the rich balms caused unexpected skin breakouts or unwanted irritation. A few other people also felt that the natural consistency can feel quite heavy on certain skin types or leave a noticeable greasy residue.

What people talk about most

Product

Clients share positive opinions on product, noting it deeply nourishes the skin, works wonderfully under... See more

Quality

Consumers find quality to be positive, highlighting the lovely texture and effective hydration of the balms... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the balm features a smooth consistency... See more

Order

People report positive experiences with order processes, noting that support agents quickly resolve mistakes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had absolutely no issues with shipping and it arrived quickly. Packaged well and nice face balm. It works really well under makeup, especially for filling in early fine lines as a sort of primer (but... See more

Rated 5 out of 5 stars

wrong address given - Unfortunately I did not add my house number in the delivery address hence the product was returned to the Sender. Amazingly enough, Ancestral cosmetics offered to send again the... See more

Rated 5 out of 5 stars

Unscented Tallow and honey balm has worked the best for me, my sensitive skin can't handle essential oils well, and my nose doesn't like strong smelling products. The unscented version is just gorgeou... See more

Rated 5 out of 5 stars

The customer service is great, they always get back to you!! And the facial moisturiser is just amazing, NOT oily or smells funny, which i was expecting. It soaks into your skin, a great base to then... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(91)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not safe for acne-prone skin

Was super excited to try the black seed oil and tallow balm as it was described to be very good for clearing acne. I struggle with a decent amount of acne so gave it a try and 2 weeks into it saw no positive changes to my skin. Rather, I was breaking out more and found my skin only to be looking worse. At that point I had to stop it, and while it may simply be due to my skin type (as to why it didn’t work), I’m still disappointed I spent nearly $60 to see worse results than what I originally started with before even using the product.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the tallow and honey…

I absolutely love the tallow and honey balm. I have mature skin, no breakouts ever, thankfully, just a tendency towards dryness. This balm is the best moisturiser I've ever used. I love it. I use it in the morning and night time. Ordering more now.

10 June 2026
Unprompted review
Rated 4 out of 5 stars

Dry Body Oil Review

Dry Body Oil Review

The oil is lovely and absorbs quickly leaving the skin looking moisturized but not greasy. BUT because of the essential oils in it, it’s not safe to wear in the sun. Which is a bit disappointing. Because of that I won’t be buying it again.

However, I’ve been using their unscented tallow lotions and deodorant and love them! Those items I keep going back for.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

As an avid Tropic user for over 10…

As an avid Tropic user for over 10 years, I was sceptical about changing my skincare. However, this brand kept popping up on my Facebook feed, and I really liked the whole back-to-basics approach of using tallow. So, I thought, “Why not?” and decided to give it a try.

I’d seen a few reviews saying it made people’s skin break out, and to be fair, that can happen with any new skincare product your skin isn’t used to. For me, it was about trusting the process, so I wanted to give it a proper trial before leaving a review.

I’m so glad I did because, honestly, it’s been amazing. My skin looks and feels healthier, has a lovely natural glow, and I’ve definitely noticed a reduction in my fine lines and wrinkles. I’ve even had people tell me they think I’m much younger than I am, which is always a bonus!

I ordered the Original Tallow & Honey Balm back in February, and I’m still using the same jar, so a little really does go a long way. I’ve now ordered the Cleansing Balm to try, and I’m gradually replacing my Tropic products with yours.

It’s been refreshing to make a change, and the fact that your products are more affordable is an added bonus. I genuinely couldn’t be happier with the results!!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Miracle cream

Absolute miracle cream! I’ve used multiple brands of tallow but this has to be the best, specifically the clarifying cream. I recently had a terrible reaction to deodorant leaving my underarms with dermatitis that was on and off for months, as well as a breakout of eczema across my stomach. After feeling itchy and low for a while, the clarifying cream cleared up most of the rashes in a week! I finally have comfortable underarms. Could not recommend this product enough and would love to see it in a larger size in the future

23 July 2026
Unprompted review
Rated 5 out of 5 stars

MAGIC in the jar

All I can say is MAGIC in the jar. My skin is very sensitive and I tried all the expensive creams. Nothing works. Tallow balm was my first -amazing!!!! Sunburn -sorted, takes away pain and leaves the skin soft and undamaged. Skin rush, getting better with every apply, dry skin..no more. Facial..omg, my face never felt so good. It's works for absolutely everything.. you name it. HIGHLY RECOMMEND!!!!!!!!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Started with adult acne to the point it…

Started with adult acne to the point it was leaving scars. Haven’t had any since using these products. Best skincare product I’ve ever used and delivery was extremely quick. Couldn’t recommend more if I tried! A million stars! 🌟

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Buyers beware

Buyer beware: Returns require you to pay shipping at your own expense. I also recommend keeping copies of your return information.

After my return was delivered, I had to follow up to request my refund. The company issued only a partial refund. When I inquired about the missing amount, I was told they had received only two of the three items I returned.

I rarely take the time to write reviews, but I believe it's important to share my experience to help others.

12 July 2026
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey Angie,

Our refund policy clearly states all of this. As a cosmetics company we can only accept return for products that are unopened and unused. This is due to hygiene reasons to prevent any possible contamination of the stock at hand with opened and used products, which is a pretty standard practice across the cosmetics industry.

Returns are processed in order in which they are received. This can take several weeks from when you send it which depends on the postal timeline for delivery and the volume of returns we receive. In any case every return is processed and refund sent as soon as we receive and process the products back into stock. As noted, we provide refund only for unopened and unused products since any opened or used products cannot be resold for hygiene reasons.

Hope that helps.

All the best,
Mihael Sanko

Rated 5 out of 5 stars

Yellow Honey Tallow Balm

I wanted to wait until I had been using the product over three months to give an honest review. I was worried about using the tallow as I have large pores and was worried about them getting clogged but I had nothing to worry about! It’s a fantastic product, my skin is plumper, fine lines are smoother and my complexion is better. I use the yellow honey tallow and it’s definitely worth the money. Such a great product I have ordered more.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Tallow and Black Seed Oil

Bought the tallow and black seed oil. I’ve been using for 2 months and it’s helped my psoriasis significantly. Just about to order my 2nd pot. No steroids used since using this product. Would recommend 👍🏻

4 July 2026
Unprompted review
Rated 2 out of 5 stars

I bought my second purchase of 3 jars

I bought my second purchase of 3 jars. I really like the first. One of the 3 in the second purchase was quite dried out- Travis on their service team refused to replace so any satisfaction level they claim to provide is a lie. You get what you get and if you get a bad jar it’s your problem. Buyer beware here.

1 May 2026
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey Alex,

Any defective or damaged product is always replaced by our team. We do get some scammers trying to get a free jar with similar reasoning so we always verify what customer received, and if you communicate with us and provide a photo of the product we always make it right for our customers.

Hope that helps.

All the best,
Mihael Sanko

Rated 5 out of 5 stars

Tallow balm

I got the tallow balm. I put it on at night and my face was glowing the next morning. I was even more pleased when someone said my skin looked nicetoday at work :) It smells lovely too. I love the adversiting, great job. The cleanser just popped up on my fb feed so ill be likely getting that next too. Thank you

7 June 2026
Unprompted review
Rated 1 out of 5 stars

I recently bought the Tallow and Honey…

I recently bought the Tallow and Honey Balm. The delivery was very fast. I only used it four times, but it caused my face to break out with acne.
If you don't usually have problems with breakouts and have dry skin, this product may work well for you. However, I would not recommend it for oily or acne-prone skin.
I also bought a deodorant from ancestralcosmetics. but unfortunately I was not impressed with that product either.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I cant say enough good things about…

I cant say enough good things about this product. I was a little dubious and reluctant to spend this amount of money on a little pot of skin cream but im glad i did. It works wonders, smells lovely and the weeniest bit goes a long way. Worth every penny, i reccommend giving it a try.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent for the lips

I bought the unscented original and have been using it for four months now. I bought it for dry patches and it works as a moisturising balm, but the true miracle is I accidentally discovered that it’s excellent on the lips. I suffer from dry lips that peel if I don’t put lip balm on and this is by far the best hands down when it comes to prevent them from peeling. I like that it’s multipurpose. My partner has also become a fan.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

It's nice and feels great on my skin

It's nice and feels great on my skin. However, has it done anything to my skin? Not really. Not sure if I'll purchase again, will finish the jar and then decide. I have nothing bad to say about the product, just thought I'd give my honest review.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Was worried about wasting more money on…

Was worried about wasting more money on skincare espically after trying an alternative tallow brand first that made my skin react. I messaged before buying and was met with exceptional customer service recommended the unscented one and explained his differences to other brands. Knowing the potential of tallow being carnivore diet I was hoping this would be the one after 25 years searching for something. It was everything I wanted and needed it to be. Completely different texture and smell to other brand and after applying my skin feels like silk. Such beutiful well made product and can tell app of love and care goes into every product. Thank for giving me a natural skin care that works!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have been using the original tallow and honey balm for a month now, on my face, dry skin areas such as knees and on some skin rashes on my arms that would not go, despite twelve different creams and pills from the drs. It is amazing the difference and hydration in my skin. I’ve just received the charcoal and tallo cleanser, using it before a shower and I have never had such hydrated skin after a shower! Not blotchy redness on my face, no dry tight skin. I had exceptional customer service when Royal Mail messed up my delivery also. Highly recommend. Give them a go.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

Tallow & Honey Balm

Had absolutely no issues with shipping and it arrived quickly. Packaged well and nice face balm. It works really well under makeup, especially for filling in early fine lines as a sort of primer (but only using a little). I do think the sort of advertising used gives you the impression it's anti-aging, but actually the ingredients used aren't amazing, as in beef tallow and oils won't do much more than hydrate your skin rather than work effectively for anti-aging. I would look for a cheap moisturiser and decent retinol next time, but it does smell good and feels okay on my skin.

28 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look