AMG PRO Reviews 147

TrustScore 4.5 out of 5

4.6

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Company details

  1. Police Supply Store

Written by the company

Une large gamme d'équipements techniques et des marques de qualité au meilleur prix. Matériels et accessoires pour métiers de la police, gendarmerie et armée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

A Terrible Experience/ DON'T BUY FROM AMGPRO



I am extremely disappointed with the service I ordered a pair of shoes on November 30th, which was clearly listed as available on their website. My payment was immediately accepted, and the order was confirmed.

Now, days later, they inform me that the item is out of stock and that they will issue a refund. This is absolutely unacceptable. I trusted their platform and missed out on several other promotions and deals because I believed my order was secured.

To make matters worse, I urgently needed these shoes for my training sessions, and now I am left without them and no alternatives. The situation is made even worse by their nonexistent customer service. I reached out to them to resolve the issue, but I never got any response. It’s as if they don’t care at all about their customers.

This has caused a lot of inconvenience and frustration. I would not recommend this company to anyone. Their lack of professionalism, reliability, and customer support is shocking. If you value your time and money, shop elsewhere.
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Since I couldn't reply to the AMGPRO response, I'll put the response here:

I do not accept your apologies because they are neither sincere nor meaningful. Words alone do not resolve issues, and your repeated failure to address my concerns proves that customer satisfaction is not truly your priority.

You acknowledged the inconvenience and frustration I experienced but have done absolutely nothing to resolve the matter. I need action, not empty promises. The solution is simple: fulfill my order as confirmed, or at least provide an equivalent alternative.

Until you take concrete steps to resolve this issue, your apologies mean nothing to me. I will not hesitate to escalate this matter further if necessary. I urge potential customers to think twice before trusting AMG Pro.

Sincerely,
Imad Eddine Sarri

4 December 2024
Unprompted review
AMG PRO logo

Reply from AMG PRO

Dear Imad Eddine Sarri,

We are truly sorry to hear about your disappointing experience with AMG Pro. Please accept our sincerest apologies for the inconvenience caused by the unavailability of the item you ordered and for the delay in informing you about the issue.

We understand how frustrating this must have been, especially given your urgency and the missed opportunities for other promotions. We regret that our communication and customer service did not meet your expectations, and we are taking your feedback very seriously to improve.

Your experience does not reflect the standards we strive for, and we are committed to ensuring this does not happen again.

Once again, we are deeply sorry for the inconvenience and frustration caused.

Best regards,

AMG Pro's TEAM

Rated 5 out of 5 stars

AMG PRO, i want to assure and communicate with you my experience. Believe me they offer you the best. Quality materials. And they appreciate you patronizing. Make your commands with AMG PRO. 5 star👍

AMG PRO, fantastique le meilleur 👍.
The best. Give it a trial, you will appreciate them.
I am overwhelmed ✨.

11 April 2024
Unprompted review
AMG PRO logo

Reply from AMG PRO

Cher client,

Merci également pour ce retour concernant votre expérience avec nos équipes ! Nous sommes ravis de vous savoir combler par la qualité et la conformité de nos produits.

Belle journée à vous,

L'Equipe AMG Pro

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