I have been calling them since Mar 2025-Dec 2025 to stop the aggressive mailers they have been sending to my dad who passed in Jun 2025. Prior to his passing one of their woman callers has hung up on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
DONT TRUST THIS COMPANY! American home protect is a terrible company. They are a scam.........They denied my sick elderly mothers claim for a new refrigerator after she had been paying them monthly f... See more
I would render a warning for anyone considering protection from American Home Protect. We replaced an AC unit in April, filed a claim in June, and as of 1 October have yet to receive payment. They r... See more
I was told that if anything went wrong in the future it would be covered- wrong! Apparently that is only half true since there’s a gray area around something that’s “preexisting” even though a profes... See more
Company details
Written by the company
American Home Protect is a home service provider offering a Premier home warranty that includes handyman services to keep your home protected and maintained.
Contact info
3460 Lotus Dr #150, 75075, Plano, United States
- (877) 407-3820
- CustomerCare@americanhomeprotect.com
- americanhomeprotectllc.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shady Business Tactics
Never did business with them, but their "sales" tactics are shady. They send letters making it look like they are affiliated with your mortgage company and this is something you have to do. They even send 2nd, 3rd, and final notice letters with the different colored envelopes. I could see how some people would easily fall for this. I'm trying to find out who to report their business practices to.
This is a scam
This is a scam, they sent letters to my house acting like they were my warranty company and tried to get me to "renew" they tried to take my money they are faking being a legitimate business, I'm filing reports with the FBI they have repeatedly harassed me wuth their fake business
Great customer service,friendly staff…
Great customer service,friendly staff very affordable prices:)will continue to add more rental properties with PORCH:):):):)👍🏻👍🏻👍🏻
Non responsive
I needed to file a claim and have someone come out to check my AC. I called AHP and was advised they would have someone contact me to come out. This was in early July, I've not heard from a contractor or the company. I'm also unable to get written documentation on my policy.

Reply from American Home Protect LLC
All parts of the process went extremely…
All parts of the process went extremely smoothly. Every step and all options were expolained and easily understood. I could not have asked for a better experience.
Simple their customer service how fast…
Simple their customer service how fast they get a contractor out there to fix a problem no matter how big or small I would have been in debt if I didn't have this insurance I recommend it
Need assistance
I call Saturday talk to after hours person who said it would take o e to two days for a contact. By Tuesday no one had called me back. I called and Saturday after hour person never made a claim. Tuesday the person I did talk to stated they would try to find someone. It is Thursday and no call back of any kind. I need my washer fixed. I have family who are disabled and require washing daily.
Too many issues
Too many issues , no one cares about the issues we have and have to recall every day. No one returns call or send services out like promised.
Poor service…
They never send anyone to do repairs you have to find someone and pay up front, I am still waiting on reimbursement for a project, I've contacted them and no response, I don't recommend this company
won't return phone calls
won't return phone calls. will do any and everything to avoid paying a claim!!
The Broken Microwave
My microwave broke and after I showed proof of it breaking , I was reimbursed for it quickly.
I was the one that was contacting you…
I was the one that was contacting you guys to see where was my process and I had to purchase my washer first then you send the money.
I got an email and phone call
I got an email and phone call. We fixed the problem and now everything is fine
Magnificent assistance!
Called and had an issue with my HVAC…
Called and had an issue with my HVAC system. Was helped quickly. Thanks
I called to check about my claim…
I called to check about my claim couples time but they always tell me it's prosscess I don't know how long gonna take
Always helpful and great customer…
Always helpful and great customer service. Very happy with the company
On Mar.7 I submitted an invoice for…
On Mar.7 I submitted an invoice for work done to my gas range which I was informed got approved Mar.9. Despite several calls inquiring about the reimbursement, I am still waiting as of today May 3. I'm very disappointed in the customer service.
Made it easy to file a claim and the…
Made it easy to file a claim and the repairman arrived on time and was very thorough with the job.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







