Just completed our 2nd cruise on ACL. First was Florida Gulf Coast & Keys, the 2nd was the Cape Codder. A truly excellent experience on both. Top notch customer service, excursions, dining and enterta... See more
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Review summary
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We took an overland/cruise combination trip, and easily, the best part of the overland portion was Yellowstone National Park. We could have spent another week there. The cruise segment was most intere... See more
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The National Parks and Legendary Rivers was in two parts. The tour of Teaton, Yellowstone and Glacier was beyond good and well led by Miranda Gould from ACL. She gathered 40 odd souls in Jackson and l... See more
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Good staff, we had Fredia Thornton most meals in the dining room and she was delightful. She just had something special about her, easy smile and laughted with us. So much fun. Your staff, al... See more
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Company details
About American Cruise Lines
Written by the company
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About Us
American Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®.
On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit.
Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop.
American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.
Written by the company
Contact info
741 Boston Post Rd Ste 250, 06437, Guilford, United States
- 888-458-6014
- inquiry@americancruiselines.com
- americancruiselines.com
4.8
Excellent
10K reviews
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Customer service is superior
Customer service is superior. The attention to the details and having a knowledgeable staff makes all the difference.
26 June 2026
Reply from American Cruise Lines
We are delighted to hear you experienced superior customer service and appreciated the staff’s attention to detail and knowledge. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
We were treated like family.
8 June 2026
Reply from American Cruise Lines
We are delighted to hear you felt so well cared for and treated like family. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Only problem we had was our luggage got…
Only problem we had was our luggage got lost and we had no way to get to the airport to pick it up before we left. It came in the morning and we had to figure out a way to pick it up since Delta would not deliver it to the ship. Luckily, my sister was on the cruise and had to hire a taxi to go get it. I had hoped the cruise line would help us with this issue.
20 June 2026
Reply from American Cruise Lines
We are very sorry for the inconvenience you experienced with your luggage and the added stress it caused during your travel.
We understand how frustrating it is when logistics don’t go smoothly at the end of a cruise, especially when timing and transportation become difficult. Your comments are very helpful and will be shared with the appropriate teams as we continue to improve coordination around guest luggage and airport support.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again under smoother circumstances in the future.
Sincerely,
American Cruise Lines
Friendly staff
27 June 2026
Reply from American Cruise Lines
Our crew takes great pride in delivering friendly and helpful service, and we look forward to setting sail with you again soon!
Sincerely,
American Cruise Lines
It was one of my favorite cruises
It was one of my favorite cruises. The officers are dream team. The whole crew worked together as a functioning unit. They always helped each other no matter their title.
The excursions were great. Howard , the speaker, was excellent.
And the food was so delicious.
I particularly loved the day cruising. This was my first longer cruise and I loved sailing during the day in order to rest, relax and enjoy being on the ship.
27 June 2026
Reply from American Cruise Lines
We are delighted to hear this was one of your favorite cruises and that you enjoyed the teamwork of the crew, engaging excursions, enrichment presentations, and delicious dining. It is especially great to know you appreciated the relaxing daytime cruising experience.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The cruise was wonderful
The cruise was wonderful. The staff were great and caring. The all American crew made communication easy. The breakfasts and dinner were excellent. The complimentary expeditions were good. We will go on another cruise with American Cruise Lines again in the future.
20 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the caring staff, welcoming all-American crew, excellent dining, and included excursions. It is especially great to know you are planning to sail with us again in the future.
We truly appreciate you choosing American Cruise Lines and look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
A Cruise to Remember
This cruise was a great experience to see a part of the country we’ve never seen. Everything was perfect: the excursions, dining, the staff, activities, etc. Tiffany, Victoria & Kris & Isabel were especially attentive to our needs in the dining room. Keep up the good work. We’ll always remember this trip.
27 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed exploring a new part of the country and that the excursions, dining, activities, and overall experience were all memorable. It is especially great to know the dining team helped make your trip so special.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
We are delighted to hear you enjoyed the smaller ship experience, fewer guests, and excellent food choices. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
We are delighted to hear you enjoyed everything about your cruise. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The connection with nature
The connection with nature, excellent meals, helpful staff, response to specific needs, cleanliness of boat.
17 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the connection with nature, excellent meals, helpful staff, attentiveness to your needs, and the cleanliness of the ship. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The welcome upon boarding was great
The welcome upon boarding was great. Food was great. Your ship crew was wonderful. Some excursions were not orderly and confusing unlike our first cruise on the lower Mississippi last year. Lobster bake was not advertised as having other than lobster so my husband stayed onboard to have a hotdog only to find you had bbque chicken he would have eaten
19 June 2026
Reply from American Cruise Lines
We are glad to hear you enjoyed the warm welcome, dining, and wonderful crew. We also appreciate your comments regarding excursion organization and communication around the lobster bake menu. Guest feedback like yours is very helpful and will be shared with our team as we continue to improve clarity and consistency across experiences.
We hope to welcome you aboard American Cruise Lines again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
We are so glad you enjoyed your cruise aboard American Symphony, and we can't wait to cruise with you again in the future!
Sincerely,
American Cruise Lines
The National Parks and Legendary Rivers…
The National Parks and Legendary Rivers was in two parts. The tour of Teaton, Yellowstone and Glacier was beyond good and well led by Miranda Gould from ACL. She gathered 40 odd souls in Jackson and led us on an absolutely magnificant tour of the National Parks. Superb logistics and accomodations. She delivered a group of newfound friends on the cruise portion. The cruise portion was relaxing, educational and fun. Very well done.
24 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the National Parks and Legendary Rivers journey and that both the land and cruise portions exceeded expectations. It is great to know the itinerary, logistics, and overall experience helped create such memorable moments and connections along the way.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
You want to feel like royalty
You want to feel like royalty? American Cruise Lines is the company to use! Any crew member you talk to will do whatever you need or want. They may cost more but they are an all-American company. Ships are built in America. Staff are all American. Travel America!
23 June 2026
Reply from American Cruise Lines
We are delighted to hear you felt so well cared for and enjoyed the attentive service, onboard experience, and overall journey. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
Thank you for choosing American Cruise Lines. We look forward to welcoming you aboard for another excellent cruise again soon!
Sincerely,
American Cruise Lines
Helpful staff
Helpful staff, well planned excursions, plenty to do on board while sailing, maid service was great.
26 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the helpful staff, well-planned excursions, onboard activities, and great housekeeping service. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
ACLGreat Lakes cruise aboard the American Patriot
We took an ACLGreat Lakes cruise aboard the American Patriot. Overall, this cruise is a poor value at a daily rate of about $2300. The cabins are nice and spacious but lack basic amenities such as fridge, robes, slippers, toiletries, etc. the food is fair (limited choices), and the wines are cheap, and tasteless. The complimentary cruises are a mixed bag because many of the ports of call have little to offer. The cruise cater primarily to senior citizens, many with mobility issues
12 June 2026
Unprompted review
The staff was excellent
The staff was excellent. The food was great and the excursions were also great.
19 June 2026
Reply from American Cruise Lines
We appreciate your kind words about our crew, and we look forward to welcoming you aboard for another excellent cruise again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
Our crew takes great pride in delivering excellent service, and we look forward to welcoming you aboard again in the future!
Sincerely,
American Cruise Lines
Everything thing was excellent
Everything thing was excellent. The crew and staff were also excellent. The only complaint was the food was lukewarm at best.
26 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed your cruise and that the crew and staff made such a positive impression. We also appreciate your note regarding food temperature and will share this with our culinary team for review. We hope to welcome you aboard American Cruise Lines again soon!
Sincerely,
American Cruise Lines
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