American Candy Co Reviews 

PLEASE EVERYONE COMPLAIN TO TRADING STANDARDS!

This is in addition to an earlier review I made - American Candy seem to have removed their phone number from their website, and they've not replied to my email proving clearly that they've not given the service they acknowledged that I paid for.

No links allowed, so search for Citizens Advice > Consumer > Get more help > if you need more help about a consumer issue.

Wish I’d read these reviews before I ordered from them. Placed my order over a week before the Super Bowl for a Super Bowl party I was throwing. Less than half of my order arrived 2 days after the Super Bowl - a ridiculous amount of time. 2 weeks later I am still awaiting the remainder of my order. I have chased them multiple times and received just 1 response, that was when the initial part of the order was delivered and at this point they told me my order would be delivered in 2 parts. This was not communicated to me in advance and nor was I informed of any delays. Since then the “company” has failed to reply to any of my emails. They’ve just taken my money.

I've ordered from American Candy Co twice. At the time of my first order I hadn't checked reviews but that went well enough. The main issue then was the length of time taken to ship but I assumed that was due to an early December rush. One item was not received and they issued a refund immediately.

When I was about to place my second order, I noticed all of the negative reviews but proceeded given that the first experience wasn't overly bad. That proved to be a massive mistake on my part. It is now clear that their entire operation has deteriorated. I had to follow up on my order twice and finally received a month after ordering, with half of the items missing. They did not respond to my emails following up on refund and when I was able to reach them by phone almost 2 weeks ago, I was told that 'Accounts had processed my refund' which was a clear lie.

I submitted a claim to my credit card company and have this morning received my refund from their prompt action.

It appears that there are persons still purchasing from this company despite consistent negative reviews. If you insist on giving yourself the headache anyway, my advice is to use a credit not debit card for any purchase, keep a clear email trail and do not discard your delivery note. You will need these for a successful and prompt claim.

I don't know how these scammers are still in business. Really wish I had read reviews beforehand. Didn't send me everything I ordered and blatantly ignore all emails regarding it.

I saw alot of negative reviews on here, so I was apprehensive about ordering but I gave it the benefit of the doubt. I made an order and was given a tracking number and the item arrived on time without any issue.

Awful service. I ordered 2 crates of root beer after 2 weeks one crate arrived, no reason as to why or when I would receive the other one. Tried reaching out to the company but get np response, still no sign of the other half of my deliver or a refund, avoid this company at all costs.

Order was incredibly late to be shipped and no response to emails requesting an update on delivery expectations. When the order finally did arrive multiple items missing. Again, no response to emails when issue was raised.

Avoid this company! I wish I’d checked the reviews before giving them my money. My order never arrived, I’ve sent multiple emails to customer services and have not received any response. Their phone number doesn’t work either! So frustrated and angry, avoid avoid avoid!

Awful company. Ignore multiple emails when trying to chase your order - same day despatch? What a joke!! IF you do get your order, it won't be complete and have things will be missing. Good luck chasing that up too. They don't answer their phone, and again, won't reply to an email. Please just avoid, take your money elsewhere .

Placed an order 9th Feb 2026 came today 18th Feb 2026 and everything is in date but I payed 6.99 for a big bag on Takis and there is no Takis inside very upset about this

Been trying for 3 months now to get my money back after being charged for goods not delivered.
From the many of us who have been robbed from this company, DO NOT ORDER OR BUY FROM THESE PEOPLE

Ordered some confectionery on 8th December for a Christmas gift. Said item had been dispatched but no further tracking information available other than still saying it is en route! Have contacted customer services for a response on numerous occasions and had no reply. DO NOT USE this company! Very disappointing.

AVOID AT ALL COST!!!!!
Total scammers
Waited on my parcel for three weeks Contacted them to receive a generic response about lots of orders over Christmas blah ,blah
Clearpay were no use whatsoever even after I told them I had not received my parcel and showed them the email
Do not know how this company is trading blatantly stealing from people
Gave them one star as couldn't give Zero

SCAM SITE ...... BEWARE !!!!!!!!

The same as everyone else it seems; ordered the goods but didn't receive them. I've tried contacting the support email address but haven't received a response.

Like most of the other reviews, ordered from site, took ages, delivery window long passed, a box finally showed up that was far too small for my order. Of course, only half of it was included.
The product was also French, not American, and smashed to bits.
Absolutely no communication nor resolution offered from this "company". Am pursuing a refund via other means.

Send you a big bag of candy charge a lot for delivery and the candy only lasts a few months. Rip off. Customer service rude and unhelpful.

Why did I not check here before I ordered. Fraudulent company thank god I paid with PayPal and got my money back ordered never recieved any tracking or response!

worst company ever will never order again. honestly save ur money. paid next day didn’t get next day it’s now 5 days later haven’t received anything. had no response to the 5 emails i have sent and only got a message today that they just sent it off. i truly believe thats it will never come. fuming

No order after almost 2 months of waiting, 2 fake tracking links for Royal Mail, Clearpay do not cover this and can’t help. Avoid at all costs! Shocking absolute scam wish I’d checked reviews before ordering.

AVIOD THIS COMPANY - As Many other unhappy customers have mention the company do not send the correct order, we waited 12 days for our order only to have an item missing and one of the items that did arrive WAS OUT OF DATE ! three or four emails to the company ( LAUREN ) asked for a refund and emails then not replied to , A Company that trading standards needs to be made aware of ........