American Candy Co Reviews 

Awful. No delivery and no replies. Ordered a month ago.

I made an order on the 29th November. When it was delivered nearly 3 weeks later (I do understand Christmas is a busy time) I had 2 items missing. I emailed the support straight away and got a reply 2 hours later asking if the parcel had been tampered with. It handnt been and I also sent photos. I didnt hear anything so I emailed twice more with no response. I then emailed saying I would take it further as I had no more replies and ive paid for a product and not received them. I then got a response saying that they had been sent and I would get my missing items by the 22nd of December. That came and went its now the 13th of January and im still waiting for my missing items or a refund and no one is responding to my numerous emails and they wont answer the phone and their messages are full so I can't speak to anyone. Im 27 pounds out if pocket and cant get hold of anyone! Its absolutely disgusting! Its a shame as the items I did receive were all really good but the customer service is a disgrace and now im left out of pocket! AVOID this company i feel like ive been scammed!

I wouldn't recommend this online store. Placed an order of two 192g Hershey's chocolate bar with almonds on 14th December. Took them 8 days before they shipped my order. Received my order 3 weeks later and got wrong order. They sent me milk bar instead of the ones with almonds. Customer service still has not replied to me regarding refund. Horrible and waste of money!

Do not order from this company, I'm pretty sure its a scam at this point. Made an order on the 5th of December and still have not received anything (it's now the 13th of January). Wish I read these recent reviews before ordering as I defiantly would have not spent my money on them. I did email just to see what was happening but shock no response like many of these other orders. I did receive a "Your order is on the way" but have not had any emails off any supposed couriers which it's been handed over too...... Over all an horrific experience and at this point I've lost all hope.

Ordered some things from here and it took ridiculously long to arrive, then ontop of that a couple of items were missing when I received the package.

After continuous emails asking where these items are and if ill be receiving them ive jad no response at all.

Absolute joke

Ordered two weeks before Christmas and it turned up today, the 12th of January but it must have been travelling for a while because it went out of date in October 2024 😂😂😂😂 needless to say I would recommend avoiding 🤷🏻‍♀️

Ordered a month ago, order still not received and no response to enquiries. It is in the hands of my credit card company now I urge anyone who has been scammed by this company to do the same. Process a dispute.

Shocking. Took a month to send my order & when it turned up was not what I ordered! Do not order from these!!

DO NOT ORDER FROM HERE
I wish that I had read these reviews prior to ordering - I won’t make that mistake again!
I’ve emailed multiple times and submitted forms online, messaged on Instagram with absolutely no response. I don’t see how a company can take your money and then just completely ignore you.
I ordered 16/12
‘Dispatched’ 23/12 - no tracking information provided
No sign of parcel, absolutely no contact from the company.

Ordered weeks ago, left 5 emails to see order update, nothing but automated reply, wish I had read these reviews before I ordered. Do not order from this company.

Like everyone not received my order and you get no reply from customer service
DO NOT USE STAY AWAY!!!!

Placed an order at end of November for Christmas presents, received the order over 3 weeks later with 3 products missing and two incorrect items. I have emailed several times and this has not been rectified. Will never order from this company again and would recommend the same for anyone reading this review.

Terrible. Never replied to my emails or offered support, been waiting over a month for my order

Scam.
Didn’t receive order confirmation
Email for support isn’t valid
No response items haven’t been sent
Called bank I’ve now got to wait 15 days to dispute it!

Ordered on the 17th Dec and wasn’t expecting miracles as it was Christmas but ordered for my husbands bday in Jan. Order said it was out for delivery on the 23rd and I’ve still not received my order. I’ve emailed twice for an update as tracking won’t update. They’ve updated their auto reply email but can’t actually reply to me.

I did not receive my order and I ordered in good time for Christmas 2025. I chased my order on many occasions. The only response I received was 19/12/25 to tell me my order was to be delivered the following Monday. Nothing. I had to raise a dispute with PayPal to have my refund of goods never received. The phone lines for American Candy Co, will tell you they are busy in their warehouse and any contact is unsuccessful. Stay away from this company at all costs.

Delivery took weeks, then only half of the items actually arrived. It looks like I'm lucky to have had anything arrive judging by reviews! Emailed several times about missing items and no response

DO NOT ORDER FROM THIS WEBSITE.

YOU WILL RECEIVE NO CONFIRMATION EMAIL NOR WILL YOU GET A REPLY FROM ANYONE WITHIN THIS SO CALLED “COMPANY”.

EMAILED 7 TIMES OVER THE WEEK AND NOT A SINGLE RESPONSE.

DELIVERY ADDRESS WAS INCORRECT UPON ORDERING AND WAS UNABLE TO CHANGE THROUGH THIS DISASTER OF A COMPANY.

USES ROYAL MAIL FOR DELIVERY AND EVEN AFTER CHANGING DELIVERY ADDRESS WITHIN THE APP, THE ORDER WAS LEFT SOMEWHERE BEHIND A BIN.

CUSTOMER SERVICE IS NON EXISTENT.

Ordered in November, never recieved order. Chased up several times, only got one response saying it had shipped and was with Royal Mail. All other messages have been ignored.

Giving a zero would be too much. Shocking company with horrific customer service. They delivered 3 weeks late with half the stuff missing. Didn’t bother to refund me the missing items, I emailed and got a bounce back. Avoid at all costs