American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... See more
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American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... See more
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... See more
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Everything about the experience was great. I got a fair quote for installation and monitoring; the installer was knowledgeable, patient, polite, and helpful; and my follow-up questions were answered q... See more
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Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Service
- Security System Installer
- Security System Supplier
About American Alarm and Communications, Inc. - Arlington Headquarters
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
297 Broadway, 02474, Arlington, MA, United States
- 781-641-2000
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the feedback. We're proud to have a team that's committed to providing great service, and we're grateful you took the time to share your experience. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Everything about the experience was…
Everything about the experience was great. I got a fair quote for installation and monitoring; the installer was knowledgeable, patient, polite, and helpful; and my follow-up questions were answered quickly. I highly recommend this company!
2 July 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for sharing your experience! If there is anything else we can help with please let us know.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review about your recent visit! Our technicians know how busy customers like you are and aim to be punctual to respect your time. We're glad you found the interactions with your tech to be pleasant and helpful. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review! We're glad our team’s professionalism and product expertise have earned your confidence. We're proud to be part of your team. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
American has been very responsive since…
American has been very responsive since we started using them recently. Their staff has been great on the phone when they call and they have been easy to work with.
15 June 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback and for choosing American Alarm. We're glad to hear our team has been responsive, easy to work with, and helpful during your recent visits. We appreciate the opportunity to earn your trust and look forward to continuing to support your security needs.
Sincerely - The American Alarm Team
American Alarm is AMAZING!!
The company is extremely friendly and caring. They will come out to you and do a consultation to determine exactly what you need (no cookie cutter stuff like other alarm companies). They offer everything you could imagine, including special hardwired cameras that you can monitor using their app. And trust me, they use all the cutting edge alarm system technology; no shortcuts or outdated technology.
I was already familiar with American Alarm because the bank I used to work for used them and they were always AMAZING! Anything you need, just call them and they will take care of you.
American Alarm touts a 20 second alarm response; however, I know that 20 seconds is the rare exception; they really do respond instantaneously. I think it's more like 5 to 10 seconds.
I honestly do swear by American Alarm. My family and I sometimes have to go on long trips and it pays not to be constantly worried about our home. I used to feel very uncomfortable leaving my home wide open when we weren't there; but now I don't have to worry at all.
12 June 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for such an incredible review! We believe no two properties are the same, which is why our team takes time to design customized safety and security solutions tailored to each customer's needs. We're honored to provide you and your family peace of mind when you're away from home. We appreciate your long-standing trust in American Alarm and your seal of approval!
Sincerely - The American Alarm Team
Great Staff
The staff at American Alarm are responsive to all needs and help in every way.
2 June 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the kind words! We're proud of our team's commitment to being responsive and supportive whenever our customers need assistance. We appreciate your continued trust in American Alarm.
Sincerely - The American Alarm Team
The customer service is exceptional
The customer service is exceptional! We have a problem in our area with wireless connection. They worked tirelessly to do a work around. The technicians were wonderful and very knowledgeable!
2 June 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for leaving a review! We know connectivity challenges can be frustrating, so we're glad our team was able to identify a reliable solution to keep your system operating properly. Our technicians and customer service team will be happy to hear they provided the knowledge and dedicated support you deserved. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving such a wonderful review! We're proud to have a team dedicated to delivering exceptional service at every level, and we're thrilled that your experience reflected that. We appreciate your trust in American Alarm and look forward to continuing to serve you.
Sincerely - The American Alarm Team
I've had a few issues recently with my…
I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resolved so that it doesn't happen again to anyone
1 June 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback and for giving us the opportunity to address your concerns. While we're sorry to hear you experienced issues with your monitoring, we're glad our team was able to connect with you directly, understand the situation, and work toward a resolution.
We take customer feedback seriously at every level of the organization, and we appreciate your confidence that the issue will be resolved. If you have any other questions or concerns, please don't hesitate to contact us.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review! Delivering excellent customer service is at the heart of what we do, and we're glad our team provided a positive experience. We appreciate your support and your trust in American Alarm. Please let us know if we can assist you further.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! We know our customers' time is valuable, which is why we strive to provide responsive customer service and resolve issues quickly, efficiently, and professionally. We appreciate you choosing American Alarm!
Sincerely - The American Alarm Team
American Alarm has been great for our…
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated issues. In particular Serge has been invaluable. As of the last year the admins have been extreamly patient with our corp's migration to a new work order platform which has been challenging at times. I am grateful we are able to continue our vendor relationship with them.
22 May 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your thoughtful review and for your continued partnership over the years. We're pleased to support your facility's needs through proactive inspection scheduling, responsive service, and the ability to troubleshoot complex issues. Serge and the admin team will be especially grateful for your recognition. We value the trust you've placed in American Alarm, and we look forward to supporting your organization for many years to come.
Sincerely - The American Alarm Team
Very prompt response
11 May 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review. We know how important quick response times are when it comes to your safety and security, and we’re glad our team was able to assist you promptly. We appreciate your continued trust.
Sincerely - The American Alarm Team
We are very glad we chose American…
We are very glad we chose American Alarm for our smoke alarm WiFi system. From the initial consult, explanation of the entire system and 24/7 monitoring and installation was an absolute great experience. We would highly recommend American Alarm to anyone seeking an upgrade and or new smoke alarm system in their home, pricing was also very very reasonable.
27 April 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your thoughtful review! We’re thrilled to hear you had such a positive experience from the initial consultation through installation of your smoke alarm system. Our team works diligently to ensure customers fully understand their options and feel confident in their protection. We truly appreciate your recommendation and your trust in American Alarm.
Sincerely - The American Alarm Team
Great Tech on time
24 April 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the feedback! We’re glad to hear your technician was on time. We understand how busy customers are running their businesses, so we make it a priority to be punctual and efficient to minimize disruptions and let you stay focused on what matters most. We appreciate your continued trust over the years.
Sincerely - The American Alarm Team
I was contacted by Rochelle by email…
I was contacted by Rochelle by email regarding my experience with my visit from the technician
NO RESPONSE to my negative issues with the problems I have been having since my cameras have been installed about 5 years ago. The techician communicated with the camera manufacturer during his visit, when he left all cameras were working???? then one (front camera) stopped doing live shots. ROCHELLE decided to not respond to my response and again I am left with paying for cameras that do not do what they are suppose to do,,,,,,,
23 April 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for sharing your concerns. This information is important to help our team improve. A manager has attempted to reach you to further discuss this matter. Please return our call at your earliest convenience.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the kind words! It’s wonderful to hear our team delivered timely, respectful, and professional service during your visit. We appreciate you taking a moment to share your experience!
Sincerely - The American Alarm Team
System is checked from time to time and…
System is checked from time to time and it is a system not needing repair for years.
16 April 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! We’re glad to hear your system has been running reliably for years. Our technicians take a proactive approach during routine checks to ensure that everything is working properly and to help prevent potential failures or communication issues before they arise. We appreciate your continued trust in American Alarm!
Sincerely - The American Alarm Team
Helpful to keep our system running.
11 March 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for your feedback. We’re pleased to know our service helps keep your business running efficiently and are grateful to be your trusted partner in security and safety.
Sincerely - The American Alarm Team
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