amb Insurance Reviews 

308
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and patient when explaining various insurance policies to clients. Consumers also deeply appreciate the prompt responses and highly efficient service consistently provided by the dedicated team. Some people were particularly satisfied with the competitive pricing and the straightforward renewal process every single year. Reviewers often pointed out that the team goes above and beyond to secure the best coverage tailored to individual business needs. Clients additionally noted that daily communication is consistently clear, responsive, and reliable throughout all negotiation stages.

What people talk about most

Staff

Consumers find staff to be positive, professional, and consistently helpful. Reviewers frequently highlight... See more

Service

Customers consistently note positive experiences with service, highlighting an efficient, helpful, and... See more

Customer service

Users describe positive interactions with customer service, noting that support staff are consistently... See more

Response time

People report high satisfaction with response times and fast communication. Consumers consistently praise... See more

Price

Reviewers express high satisfaction regarding price, consistently highlighting competitive rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

We were recommended amb by a friend having had issues with our previous insurer. They took the time to get a full overview of our business and company structure to ensure we had all the cover we need... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(308)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal professional service

Working with Sian has reduced the insurance on our rental properties by a considerable amount. This is proper old fashioned business practice, dealing with the same person,building a relationship and getting good deals.

13 March 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your five star review! Your kind words will be passed on to Sian.

Rated 5 out of 5 stars

Vanessa

Vanessa assisted with a third party insuarnce claim for us. The third party insurers were either playing awkward, or were simply disorganised. They paid a part of the claim but not irrecoverable VAT and a potential loss which was uncertain at the time of the payment to us.

Vanessa showed tenacity and perseverence and somehow managed to recover all of our loss VAT included.. A great result- Thanks Vanessa

1 April 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the five star review! Your kind words will be passed on to Vanessa.

Rated 5 out of 5 stars

The service I have received from AMB…

The service I have received from AMB Insurance has been first rate again this year. Jack Edge is very responsive and knowledgeable about the terms of the various policies and is always on hand to answer any queries. I would highly recommend AMB

11 March 2025
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your positive review and 5 stars! Your comments will be passed on to Jack.

Rated 5 out of 5 stars

Really easy experience

Really easy experience. Being busy 100% of the time and being able to leave it to AMB insurance to find me a very competitive quote is a blessing.
Highly recommend

3 February 2025
amb Insurance logo

Reply from amb Insurance

Thank you for your 5 star review!

Rated 5 out of 5 stars

Expert advice and support all year round.

Year after year Lesley Davies has not only worked tirelessly to obtain the best deal for our fleet. She has helped manage our policy throughout the year with her vast knowledge of the industry. Providing support and advice on reducing our claims experience to ensure we access the most competitive renewals.

1 February 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the great review! Your comments will be passed on to Lesley.

Rated 5 out of 5 stars

Good exchange of information

Good exchange of information. Jack understood our needs precisely and came back with an insurance product which met our needs.

29 January 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the 5 star review! Your comments will be passed on to Jack.

Rated 5 out of 5 stars

Professional, friendly service

Sian Bevan has been so helpful arranging new insurance for 2 of our rental houses at a very competitive rate. As a result we will no doubt be transferring more of our property insurance to her.

21 January 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your positive review and 5 stars. Your comments will be passed on to Sian!

Rated 5 out of 5 stars

Seamless Fleet Insurance Switch with Exceptional Support – Highly Recommend!

I recently had the pleasure of working with Vanessa and Mark to change over our fleet insurance, and I couldn’t be more impressed with the entire process. This was my first time renewing the business insurance, and given the size of our fleet, it was a pretty big task. There were a few things I wasn’t entirely sure about, but Vanessa was absolutely brilliant throughout. She was always just a phone call or email away, answering all my questions and clarifying any uncertainties I had.

Thanks to her expertise and support, we ended up saving a massive £10,000 annually on our premiums. The whole process felt smooth and stress-free, and I honestly couldn’t have done it without Vanessa and Mark's help. Even after the deal was finalised, the aftercare has been exceptional. It’s clear that they truly care about making sure everything is in place and running smoothly.

I’m so grateful for their hard work and dedication—it’s made a huge difference for us. Highly recommend!

8 January 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you so much for the amazing review. We appreciate your kind words and your comments will be passed on to Mark and Vanessa.

Rated 5 out of 5 stars

Great local business

Great local business! Approachable, conscientious and professional. Always go over and above, would highly recommend

8 January 2025
amb Insurance logo

Reply from amb Insurance

Thank you for your positive feedback and five stars!

Rated 5 out of 5 stars

We highly recommend AMB Insurance to any business

We have recently transitioned our policies to AMB Insurance and could not be happier. Mark and Vanessa have been extremely helpful in helping us sort and understand that we have cover that suits our needs. Providing it at better value for money than the premiums we had paid before. I could not recommend them any more highly.

6 January 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your great feedback! Your kind words will be passed on to Mark and Vanessa!

Rated 5 out of 5 stars

Excellent: Mid-range house insurancr

Moving house and not sold old one. Lots of issues to discuss. Sian spent alot of time working out the detail and checking policy wording/confirming important facts. Excellent service as always. Thank you.

10 December 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for you five star review! Your kind words will be passed on to Sian!

Rated 5 out of 5 stars

Excellent service

Excellent service. Really listened to what it was that I needed but also provided advice based upon my business. Affordably priced and very knowledgable. Thank you!

6 December 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your positive feed back and five stars!

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