Amber Jean Shop Reviews 

159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly welcoming staff, noting how patient, kind, and understanding the entire team is throughout personal consultations. Consumers also emphasize the exceptional quality and remarkably natural look of the bespoke wigs, which truly help restore personal confidence. Some people also felt that taking that first step or visiting for a consultation could initially feel a bit daunting and nerve-wracking. A few customers additionally noted minor hurdles, such as figuring out proper head fittings from online purchases or dealing with specific adjustments like color matching and lace cutting.

What people talk about most

Product

People report overwhelmingly positive experiences with the product, expressing deep satisfaction and delight... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting a welcoming, warm, and... See more

Service

Clients share positive opinions on service, highlighting care, understanding, and excellent assistance.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the wig construction and... See more

User experience

Consumers find user experience to be delightful, reporting that they never feel rushed or pressured during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was so welcoming. Amber had endless patience with me whilst deciding what style to choose. I was so enamoured I landed up purchasing two wigs! The big day came when I went to collect my... See more

Rated 5 out of 5 stars

From the minute I made contact with Amber Jean I felt welcomed and understood. The journey across London was very long but 100% worth it as I fell in love with the first wig I tried on and can’t wait... See more

Rated 5 out of 5 stars

My experience with Amber Jean was amazing. I felt so heard and understood and their wigs are beautiful, natural and modern. For my second piece i designed a bespoke wig and i was so impressed by how w... See more

Rated 5 out of 5 stars

Such an emotional and vulnerable moment and from start to finish, all the ladies have been wonderful. They make you feel so welcome as soon as you enter the shop. You don't feel rushed or pressured... See more


Company details

  1. Wig Shop

Written by the company

Express your every self with the hair you've always wanted.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(159)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Just lovely

As soon as I entered Amber's shop I was met with comfort and compassion. The energy is lovely and I felt safe and seen as we talked through my experience and desires for my hair piece. I have never had a more comfortable experience shopping for a luxury wig!

5 February 2024
Rated 5 out of 5 stars

Perfect in every way!

I can’t be more grateful for the experience Amber and her team have given me throughout the process of creating my perfect hair. They have been helpful and had fantastic communication throughout. I am so happy with my wig and have had so many compliments already. I chose a custom piece and I felt I was listened to and lots of thought and effort was put in. They ensured I had my piece in time for an important event and made me feel more confident than I have in months. Thank you so much to everyone involved!

23 March 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love my new wig

Absolutely love my new wig! Katie made the experience so personal and positive. The quality is amazing and it’s so much more comfortable than other wigs I’ve had because of the elasticated band and no tape. I’ve worn wigs for 11 years and this one is by far the best!

1 February 2024
Rated 3 out of 5 stars

Good hairquality but visible knots

The hairquality is one of the best I‘ve tried so far. 5 Stars for the quality. But for the pricepoint I am disappointed when it comes to the hairline. My dark brunette wig has very visible knots. Overly bleached knots can cause hairloss on the wig, so maybe they try to be very careful with the wig. But I think that’s something they could work on, because I know that more invisible knots are possible to achieve without damaging the wig

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Compassion, fashion and ginger bliss

It’s really rare to find such a supportive and engaged team of people ready to help their clients. Navigating life with alopecia is not easy and finding Amber has genuinely changed my life. I feel so much more confident and the knock on impact in my life has been massive. She’s amazing and such a shining light in the hair free community. I really cannot thank her enough and her team for their work. Thanks to Amber Jean I am now once again a proud ginger, and a proud hair free woman!

19 December 2023
Rated 5 out of 5 stars

Amber and Kate made me feel so safe and…

Amber and Kate made me feel so safe and secure and what felt like a scary big decision turned into something exciting and fun. I absolutely love my piece and cannot get over how they created my dream hair. I cannot recommend them more the whole experience from consultation to collection was amazing.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

A very safe pair of hands.

I cannot recommend Amber and Kate more! I've worn wigs now for the last 4 years due to my alopecia areata and this is absolutely the best quality I've had.
There has been no shedding so far, the hair quality is brilliant (always super silky - whereas my others use to get knotty very quickly), and most importantly the service was top knotch. Not only do they have impeccable style, but they are so calm, friendly and empathetic.
If anyone is worried about the process of wigs (which I was!) please know you're in very safe hands

18 November 2023
Rated 5 out of 5 stars

100% recommend

Amber and Katie made finding my perfect wig a breeze! I couldn’t recommend them enough! Easy to find location, easy booking system and the space they have is lovely. Their knowledge and expertise is exactly what I needed, the wig is incredible! Thank you x

8 December 2023
Rated 5 out of 5 stars

Visited Amber Jean shop with my…

Visited Amber Jean shop with my daughter-in-law, lovely welcome and experience, nothing too much trouble, time taken to explain everything and to ensure wig order was exactly right, have since purchased a lovely scarf, beautiful quality.
Thank you Amber and colleague x

20 October 2023
Rated 5 out of 5 stars

The best :)

There’s genuinely not enough words I could use to explain the happiness my AmberJean wigs have brought me. The confidence I have when wearing them is unmeasurable. I have nothing but kind words for Amber and all her team, they go beyond to make everyone feel at ease and are extremely helpful.

19 October 2023
Rated 5 out of 5 stars

I feel like myself again!

Having Alopecia areata is really emotional and I had a lot of worries regarding finding someone who could help me but I'm so happy I found Amber Jean. Both Amber and Katie were so knowledgeable and friendly, and the best thing is that I felt no pressure to talk about my Alopecia. It was like it didn't matter, like it was normal to them, which I guess it is but that's the first time I'd felt that from people. They had so much time and patience with me also. The wig I received is beautiful, I've had so many compliments on how natural she looks. They were also very accommodating to my eczema and worked around that with no bother whatsoever. Cannot recommend Amber Jean enough. Thank you!

3 November 2023
Rated 5 out of 5 stars

Definitely recommend. Incredible!

Amber & Katie were so kind, friendly & welcoming, they both made me feel at ease and so comfortable.
The Amber Jean shop is so calm & relaxing.
The initial one to one consultation was very helpful and there was no pressure.
Katie guided me and advised me how to care for my new hair and answered all my questions. She’s an angel!
I absolutely love my new hair and the best thing for me is no one would know.
Thank you girls 🫶🏼 AMAZING!

13 October 2023
Rated 5 out of 5 stars

Great team and pleasant experience

Getting a wig is a huge emotional decision. After visiting a number of places around London and feeling quite discouraged, I was so glad to have found Amber Jean.
Katie was great at making me feel at ease and listening to my concerns. I really appreciate her patience and expert advice in helping me find the right wig and also fitting it when it's ready. Thank you!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Amber and Kate are fantastic

Amber and Kate are fantastic. They are so friendly and made me feel relaxed and comfortable. Their advice was gold dust and they created my vision down to a tee. I look and feel like the old me pre chemotherapy. Thank you so much x

24 October 2023
Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience. Buying a new wig is a significant investment. It can also be a bit nerve wracking. I was looked after so well by Amber and her staff. After my initial wig fitting, I realised I needed some alterations and these were arranged speedily by Amber and her team. I am so pleased to have found a brilliant London based shop and will definitely be going back.

18 October 2023
Rated 5 out of 5 stars

Amazing experience! Stunning wig!

I had an amazing experience at AJ shop starting from the booking an appointment till seeing and trying my piece for the first time. Both Amber and Katie were so lovely and kind, explained everything listened to what I wanted and gave their advice. My piece is just stunning, it exceeded my expectations, it is the hair that I always wanted but never had, until now. No one can tell that I am wearing a wig, it is so close to my natural hair color but better. Thank you so much!

14 August 2023
Rated 5 out of 5 stars

Bespoke process and finished product

The bespoke piece and process was awesome! Talking with Amber on zoom and getting a wig that matched my hair was a great experience. I’ve had so many compliments. The wig looks very natural and is light weight and silky. The box came with everything I needed and the products smell lovely.

26 July 2023

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